EDWIN WARREN
EDWIN WARREN at Southern Ford
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EDWIN WARREN

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
198 Reviews
4.8

198 Reviews

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198 Reviews of EDWIN WARREN

October 28, 2024

Dealership Rating
Employee Rating

Edwin was very professional and courteous. He arranged a ride home for me when my service on my car was going to take longer than I planned. More

by BO14FAN
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 28, 2024

Dealership Rating
Employee Rating

Great service. Very helpful, friendly people working there. I always have a great experience there. More

by greytim73
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 27, 2024

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Personnel are always polite and concienctious! Service is always timely and the coffee is appreciated!! More

by KEVNTHOMAS2000
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 27, 2024

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Employee Rating

Dropped my car off at night for an early morning appointment. Drop off was easy and my car was ready before noon. More

by JENNY
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 27, 2024

Dealership Rating
Employee Rating

Received recommendation list which tried to sell me on a replacement cabin filter that is not even an option for my truck. The hood of my truck wasn’t properly latched when I picked it up More

by JONATHAN.MORRIS
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

October 27, 2024

Dealership Rating
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He was very respectful, nice, and professional. He lets us know what we'll need and give us pricing before service More

by NISISHIA
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 26, 2024

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Employee Rating

Awesome communication. Edwin was a pleasure to work with. I did have to adjust appointment as glass company hadn't been scheduled. Regardless, will definitely recommend and More

by Tmartin26
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 25, 2024

Dealership Rating
Employee Rating

Very timely. Didn't have to wait too long for the oil change. Edwin was very courteous and pleasant to work with! More

by hfalkenberg7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

Dealership Rating
Employee Rating

No one else could have served me better he was excellent help great worker very smooth an authentic More

by karlief757
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Oct 30, 2024

karlief757 responded

Thank u very much for 5 star service !!!

October 23, 2024

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Employee Rating

I came in for an inspection and Oil Change on my 2018 Ford F-150. They kept me informed on how things were going and issues I needed to take care of for my truck to pass the State Inspection. They gav More

by gregory.henderson
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

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