Doug Gilmer

Nick, John, and Doug were absolutely amazing! Very easy process and they were engaged and communicative throughout the entire process! Will definitely be a part of this family moving forward! Very easy process and they were engaged and communicative throughout the entire process! Will definitely be a part of this family moving forward! More

by nadikassim Verified Customer Verified Customer

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Mark was the absolute BEST! Smoothest car deal EVER! No issues at all, NONE. Thanks Smoothest car deal EVER! No issues at all, NONE. Thanks More

by yvanne.smith Verified Customer Verified Customer

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Our car was totaled so the need for another vehicle was imminent. But, if you have the opportunity to buy a "new" car, a newer Lexus, why would you make a quick decision? So we called Josh (his reputation imminent. But, if you have the opportunity to buy a "new" car, a newer Lexus, why would you make a quick decision? So we called Josh (his reputation preceded him) with our dilemma and gave him our spec preferences so he'd call us when the vehicle arrived at the dealership. It happened sooner than expected, and we actually missed a car that we had prioritized for hesitating. Josh was patient, yet used every conversation to share the benefits of buying from Lexus and worked with us to prioritize our list. His years of experience at Northside ~ that he has worked the dealership from almost every aspect ~ built confidence and respect for his otherwise "cut to the chase," no nonsense manner of speaking. He knows his "stuff!" The weekend we decided "it's now or never" Josh had one car that met our specs (except the color preference) and we left to make the 4-hour drive from North Texas to Northside. Josh met us at the car as we drove into the dealership. The car was beautiful. We were hard pressed to find a flaw in an almost 5-year-old vehicle. Then we learned the car was a one-owner vehicle, purchased and serviced exclusively at Northside. This was the perfect scenario for a buyer who loves the Lexus product, the Lexus brand and Lexus service! Josh knew his buyer, he knew how to appeal to our good senses ~ with relevant content. He left no stone unturned in explaining all aspects of the sale and introduced us to Doug in finance who drew up the paperwork in short time. While we bought a car that weekend, we returned home confident we made a good decision. Did we "steal" the car? (Don't think Lexus is going to let you do that!) But we drove away knowing we got a great value including an extended warranty and we received flawless 5-Star service. As for the color? We have learned to love it! More

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We had the most wonderful experience at Northside Lexus. All of the sales staff were incredibly helpful and accommodating. All of the sales staff were incredibly helpful and accommodating. More

by lcstrahm Verified Customer Verified Customer

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This was the best experience I have ever had when buying a car. James and Kathy answered every question both text and in person. I never felt pressured. I love my car. a car. James and Kathy answered every question both text and in person. I never felt pressured. I love my car. More

by sandra.c.brewer Verified Customer Verified Customer

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Joshua Keough is the best salesman I have ever encountered. Give him a raise! Truly impressive! encountered. Give him a raise! Truly impressive! More

by mullen585 Verified Customer Verified Customer

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I just bought my new ES350 from Victoria de Hoya and bingo two later due to some self inflicted pain , had it in the repair shop to replace my left front rim Both experiences have been very positive bingo two later due to some self inflicted pain , had it in the repair shop to replace my left front rim Both experiences have been very positive Thanks to northsides sales and service team A big thank you to Anickan Edem for his kindness and consideration Jim m More

by Jim m Verified Customer Verified Customer

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Steve Guzman is unprofessional and dishonest. I told him about the rear passenger side tire pressure sensor not working prior to signing. He told me that he would address it but only had air put I told him about the rear passenger side tire pressure sensor not working prior to signing. He told me that he would address it but only had air put in the tire. I trusted him to have it fixed and he now says that he misunderstood. This is a lie because I showed him a picture of the sensor not working...prior to signing. I trusted he fixed it but he did not. Secondly, I do not appreciate being called "bro" repeatedly. I have texts to prove as well. I am NOT his bro. I respect Doug in the finance department but as far as I can tell, Steve Guzman will ruin the reputation of the dealership. I even asked if the vehicle could be delivered to my house and said, "they don't really do that." This was a horrible car buying experience thanks to Steve. I will not recommend people buy from Northside Lexus. More

by menchaca.matthew Verified Customer Verified Customer

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Jason was very professional and great to work with! We had an awesome experience, would definitely recommend Northside Lexus to our family and friends. We had an awesome experience, would definitely recommend Northside Lexus to our family and friends. More

by Madison Davis Verified Customer Verified Customer

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Buying process was easy. Had to put a deposit to get the TX but it came in quickly. Had to put a deposit to get the TX but it came in quickly. More

by switzer2 Verified Customer Verified Customer

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