Donnie Thacker
Donnie Thacker at Capital Toyota, Inc.

Donnie Thacker

Service Advisor

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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5.0
13 Reviews
5.0

13 Reviews

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13 Reviews of Donnie Thacker

December 12, 2025

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Employee Rating

I previously bought 2 Camrys from another dealership besides Capital. Let me say now, that I will only buy my future Toyotas from Capital. My salesperson, Jeremy Wright, was amazing. He was very patient More

by Andrea Malone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 11, 2025

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I’ve bought two cars from this guy and each time he is just a delight to work with. More

by Dgageh16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will Winter, Curry Stone

December 05, 2025

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All the employees at Capital Toyota are always friendly and very helpful. I would recommend bringing your vehicle for any type of repairs or service. More

by Toyotech
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 05, 2025

Capital Toyota, Inc. responded

Thank you so much for the wonderful review and recommendation! Feedback like yours means a great deal to everyone here at Capital Toyota, and the team will be thrilled to know their friendliness and helpfulness made a positive impact on your visit. We truly appreciate you trusting us with your vehicle for repairs and service, and your willingness to recommend Capital Toyota to others. We look forward to continuing to take care of you and your vehicle for many miles to come.

September 18, 2025

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Great place, snacks could be better. Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board More

by Camrygirl
Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re thrilled you enjoyed your visit to Capital Toyota and truly appreciate your creative snack suggestions. We love hearing ideas to make our guests feel even more comfortable, and we’ll definitely take your thoughts into consideration as we continue improving our service experience. We look forward to welcoming you back soon!

September 03, 2025

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You don’t want me to leave an honest review. But , the next time, I’m ABSOLUTELY going to leave a honest review. One I won’t take down. More

by sgaboy1967
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2025

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

April 12, 2025

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Longtime customer. Have had 4 Toyotas and a Jeep serviced there for 8 years. This time whew. Brought in one of our Tacomas for brakes and a checkup. After waiting 3+ ho More

by dmarquart
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Brody Stokes , Elizabeth in service 5 stars

Apr 14, 2025

Capital Toyota, Inc. responded

Thank you so much for being a loyal Capital Toyota guest over the years. It means the world to us that you’ve trusted us with your vehicles for the past eight years. We’re truly sorry to hear about the delay and unexpected cost during your most recent visit. That’s not the level of service we aim to provide, especially for someone who’s been part of the Capital Toyota family for so long. To help make things right, please expect a call from our Service Manager, Marty Woody. He’d like to personally connect with you, go over what happened, and see how we can better support you moving forward.

March 09, 2024

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Donnie was great to work with! Everyone that works there is always polite and friendly. More

by cindyunderwood1
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2024

Capital Toyota, Inc. responded

Thank you for your kind words about Donnie and our team! We're thrilled to hear that Donnie made your experience exceptional! 🌈 At Capital Toyota, our team takes pride in providing excellent service, and it's heartening to know that Donnie's efforts stood out. Your compliments about our team's politeness and friendliness mean the world to us! 🌟 We're committed to creating a welcoming atmosphere for our customers, and it's wonderful to hear that you felt that during your visit. Thank you for choosing Capital Toyota, and we look forward to serving you with the same level of excellence in the future!

February 28, 2024

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Good, responsive service representative and service on the Tundra. Washed truck before it was returned. More

by Bear
Recommend Dealer
Yes
Mar 05, 2024

Capital Toyota, Inc. responded

We appreciate your kind words about the good and responsive service representative, as well as the service on your Tundra. It's wonderful to hear that you had a positive experience with our team, and we're glad to know that your truck was washed before being returned. Customer satisfaction is our priority, and we're delighted that we could provide you with excellent service. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

December 22, 2023

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Everybody in this dealership is great. From sales to service to the office staff. They are friendly and take care of my vehicle and me. More

by FOURUTFANS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Capital Toyota, Inc. responded

We truly appreciate your wonderful feedback! It's fantastic to hear that everyone at the dealership, from sales to service to the office staff, has been great. Providing friendly and attentive service is our priority, and we're thrilled to know that we've taken care of both you and your vehicle. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! 😊🚗🌟

December 07, 2023

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Love my Tacoma. Very pleased with this dealership; they sell an excellent brand, backed up with a strong service department and warranties with optional extensions. More

by Eayers99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Capital Toyota, Inc. responded

Thank you for taking the time to share your love for your Tacoma and your positive experiences with our dealership! We're delighted to hear that you're pleased with both the vehicle and the services we provide. It's fantastic to know that you appreciate the strength of our service department, as well as the warranties and optional extensions we offer. Treating our customers fairly and with respect is a core value for us, and we're thrilled to hear that you've consistently felt well taken care of during your Tacoma's service visits. Your kind words motivate us to continue delivering exceptional service. If there's ever anything more we can do for you or if you have any feedback to share, please feel free to reach out. Thank you for choosing Capital Toyota—we're honored to have you as a valued customer!

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