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Don Ward

Overview Reviews (47) Inventory (166)

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Don Ward

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Don Ward

Sales Consultant

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.6

47 Reviews

Overview Reviews (47) Inventory (166)

Dealership Experience

13 yrs, 10 mos

Industry Experience

18 yrs, 10 mos

Languages Spoken

English

4.6

47 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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47 Reviews of Don Ward

January 27, 2025

Dealership Rating

Employee Rating

Worst dealership in Tulsa OK. Do not treat people fairly and will lie to cheat you out of your promised trade amount. And then telling you if you like your car, don't worry about Do not treat people fairly and will lie to cheat you out of your promised trade amount. And then telling you if you like your car, don't worry about the details. Just drop it and move on. More

by amashlan

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Gibson Freter, Vincenzo Sayers

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Jan 27, 2025 -

Jim Norton Toyota Tulsa responded

Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service. Your concerns are currently under review with our management team. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com, so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

Feb 09, 2025 -

amashlan responded

sent an email and letter twice to Michael Fleeman with absolutely NO response! Again, worst dealer in Oklahoma who will lie and cheat on customers for their gain. Their ignorance and no response shows just how they really feel about their customers! I have proof of how they falsified a document which they say that I signed!!

January 18, 2025

Dealership Rating

Employee Rating

We were very happy with Jim Norton Toyota dealership. Everyone was very pleasant and extremely helpful. Everyone was very pleasant and extremely helpful. More

by handyrandy

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alexia Fuselier , Brant Gamble

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Jan 21, 2025 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful review! We're thrilled to hear that you were very happy with your experience at Jim Norton Toyota. Our team works hard to provide pleasant and helpful service, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, Courtney, Jim Norton Auto Group

May 20, 2024

Dealership Rating

Employee Rating

We have been customers at Jim Norton Toyota for years now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We l now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We like the reliability of a Toyota and we like Jim Norton Toyota. We recommend them if someone is looking for a reliable, fair dealer. More

by hun39er

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Peck, Eric Cooper, Josh Pippin, Auston Foster

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May 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and loyalty throughout the years. We appreciate your trust in Jim Norton Toyota for your auto needs. We are thrilled to hear that you find our team knowledgeable and caring. Your recommendation means a lot to us! We look forward to continuing to provide you with reliable service in the future. Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

Dealership Rating

Employee Rating

I was pleased that Mr. Cantrell was kind enough to see that I received the benefit of the dealerships veteran's discount. However, when I reviewed the service department's Cantrell was kind enough to see that I received the benefit of the dealerships veteran's discount. However, when I reviewed the service department's recommendations, I was surprised to see items that had be serviced only month ago. They also informed me that the duplicate key would have only cost me $165.00 instead of $360.00 had I have used a lock and key business. Over the past several years I have purchased Three (3) new Camary's and leased a Tacoma from Jim Norton Toyota of Tulsa. As a loyal customer I feel that I can no longer trust your company to treat me fairly. More

by BDTURNER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeff 'Stewart' Cantrell

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May 04, 2024 -

Jim Norton Toyota Tulsa responded

Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service. Your concerns are currently under review with our management team. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

April 23, 2024

Dealership Rating

Employee Rating

Services performed as required and promised on time. Service advisor was very helpful and courteous. Service advisor was very helpful and courteous. More

by PATSYANDBARRY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

Dealership Rating

Employee Rating

Overall good experience. Everyone was really nice and helpful. Third car I have bought from here Everyone was really nice and helpful. Third car I have bought from here More

by MOSSST

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shaila Juglal , Nicholas Craddock

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Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

Dealership Rating

Employee Rating

Quick appts, dependable service and Asst Service Mgr Jeff Lee was knowledgeable, good communicator and very nice. Lee was knowledgeable, good communicator and very nice. More

by SHERRY.BEREE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mandy Still , Jeff Lee

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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, Sherry! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jeff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

Dealership Rating

Employee Rating

Fast, efficient and professional! It was a speedy process to get my vehicle checked in...the pit crew concept was expeditious and thorough...and everybody I talked to was very court It was a speedy process to get my vehicle checked in...the pit crew concept was expeditious and thorough...and everybody I talked to was very courteous and professional! More

by SCOTTEASTEPP59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Craddock

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Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Dealership Rating

Employee Rating

They allowed us to test drive a car and a xle, which we ended up buying. It was a smooth and seamless process. ended up buying. It was a smooth and seamless process. More

by A.COATNEY

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Brandon Barlow, Brandon Fisher

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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Dealership Rating

Employee Rating

Process in and out very fast and efficiently. Quickest time from sale to going through finance. Quickest time from sale to going through finance. More

by EDDIEHUNDLEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Earnie Plumbtree

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Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Eddie, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Courtney, Jim Norton Auto Group

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