Dominic Thornton
Dominic Thornton at Westside Lexus

Dominic Thornton

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
150 Reviews
4.8

150 Reviews

Write a Review

Dealership Experience

4 yrs, 7 mos

150 Reviews of Dominic Thornton

January 19, 2025

Dealership Rating
Employee Rating

Everything was awesome! Very happy with the experience BUT, need to connect to the Lexus app before leaving the dealership. Also, trying to figure out how to get remote star More

by dennisleifrig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chong Lee, Davis Champion

Jan 20, 2025

Westside Lexus responded

Dennis, we're glad to hear you had an awesome experience at Westside Lexus! We appreciate your feedback and will make sure our team assists with the app connection and remote start setup. If there's anything else we can help with, please let us know!

January 01, 2025

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Employee Rating

Communicates well, responsive. Service always timely. All personnel very professional and friendly. Use of loaner cars very helpful. More

by BREWERJM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann

Jan 02, 2025

Westside Lexus responded

Thank you for highlighting the professionalism and efficiency of our team at Westside Lexus. We're glad to hear that our communication and loaner car service have been helpful during your visits!

December 23, 2024

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David in sales, Dominic in fiance & management made our 5th purchase beautiful. Merry Christmas all. Charlie Gayle More

by charliegayle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

Dec 26, 2024

Westside Lexus responded

Charlie, we're delighted to hear that David and Dominic made your fifth purchase with Westside Lexus a memorable one. Thank you for choosing us again, and Merry Christmas!

December 07, 2024

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Employee Rating

Outstanding service and ease of purchasing our vehicle at end of lease. Steve and Davis were a please to works with. More

by trish.doherty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Davis Champion

Dec 09, 2024

Westside Lexus responded

Trish, we're delighted to hear that Steve and Davis made your end-of-lease experience smooth at Westside Lexus. Thank you for the kind words!

December 03, 2024

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Employee Rating

I've been buying Lexus autos for the last 25 years and Westside Lexus does not disappoint. Purchasing and service are easy with no surprises and no xx. More

by tblizzard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki, Wilber Escobar

Dec 04, 2024

Westside Lexus responded

Thank you for your loyalty and trust in Westside Lexus over the years! We're delighted to hear that our purchasing and service processes have consistently met your expectations. We look forward to continuing to serve you with excellence!

December 02, 2024

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Overall process of filling out a credit application and finalizing the paperwork is very easy and efficient. Alex was on top of everything and worked hard to get us what we wanted. Overall, a great experie More

by Santosh Rajupalepu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Owens

Dec 02, 2024

Westside Lexus responded

Santosh, we're delighted to hear that Alex made your experience at Westside Lexus smooth and efficient. Thank you for sharing your positive feedback!

November 16, 2024

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Employee Rating

Customer service was outstanding! My experience at the dealership was top tier. Fernando, Kim and Dominick went over and above during my visit. I would recommend for anyone shopping f More

by lewis_jamal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kim Jessee, Fernando Lozano

Nov 18, 2024

Westside Lexus responded

Thank you for the glowing review! We're delighted to hear that Fernando, Kim, and Dominick provided outstanding service during your visit at Westside Lexus. We appreciate your recommendation and look forward to assisting you again in the future!

October 31, 2024

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Employee Rating

The dealership is very clean and pleasant. I highly recommend our sales person, Jay Brown. Jay was great to work with from the beginning when I started my search and then when we came into t More

by cgodso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Brown

Oct 31, 2024

Westside Lexus responded

Thank you for sharing your experience with us at Westside Lexus! We're delighted to hear that Jay and our team provided a smooth and pleasant car-buying process. We appreciate the recommendation, enjoy your new vehicle!

October 24, 2024

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Employee Rating

This dealership is very big and very nice. All lof the staff was super nice. Great place to buy a vehicle. More

by harley93_flstc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

Oct 25, 2024

Westside Lexus responded

Thank you for the fantastic feedback, Harley! We're delighted to hear that our team at Westside Lexus made your visit enjoyable. We hope you're loving your new vehicle!

October 07, 2024

Dealership Rating
Employee Rating

I brought 30000 cash and Dom Thornton counted it and took my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to More

by ONYIKE.DAVID
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nellie Gonzalez

Oct 08, 2024

Westside Lexus responded

I'm sorry to hear about your experience with the cash discrepancy. This is certainly not how we conduct business, and I understand your frustration. Please reach out directly so we can address this issue promptly and ensure it gets resolved for you. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

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