Dhimitri Lako

The dealership is large and has a lot of welcoming and kind staff. After viewing a used car I liked and completed negotiations, I signing on an offer and paid a deposit. The next day, I actually was press kind staff. After viewing a used car I liked and completed negotiations, I signing on an offer and paid a deposit. The next day, I actually was pressured by family to back out of the deal. However, the next day, I called Dimitri (the very kind, welcoming, and understanding manager who I talked the most to during negotiations) to ask re-express my interest in the deal. He was extremely understanding and told me he would take the car off of their website and market as sold no further deposit would be necessary. Because this vehicle had some mechanical issues I was waiting for the mechanic to take a look at the car and fix it. During the next weekend, our sales rep texted us that the car was looked at and fixed. I drove once again to the dealership to check out the car. While one of the problems were fixed, there were still strange sounds with acceleration. The sales rep said that they would call over Dimitri to talk to us so we can all be updated on the situation and be on the same page. Unfortunately, Dimitri was busy, but I also saw him sitting at his desk earlier. I thought it was a little strange that he didn’t want to just spend a minute to talk to me since we were closing a deal together, but I didn’t do anything in that moment. The next business day, I asked for an update. Unfortunately, the sales rep was out of the office, so I heard back from someone else in the office. They told me they would look into the car and let us know when the mechanic gets to take a look at it. After not receiving an update the next morning I sent another text to the same representative covering our sales rep and was told that the vehicle was already sold. I frantically called the dealership asking what they meant. I was told a customer requested to see the vehicle at sister dealership and that they already signed a deal to purchase the car. Since I already had my signed offer and Dimitri’s word, I was frustrated and confused. Turns out Dimitri and the sales rep were both out of the office when the sister dealership came to take the car. Dimitri did not mark the car as sold and did not tell anyone else in the office about the deal as he had promised. While are signed offer may not have been legally binding as the general manager emphasized to us, it is still extremely ethically wrong that we were patiently waiting for the car to be fixed before we found out suddenly, the car was purchased by someone else rather than being marked as sold as we were promised. The general manager chalked it up to miscommunication. This isn’t something that’s OK at any company. Needless to say for a dealership that claims to care about their customers, we were deeply disappointed and can never trust a herb chambers again. More

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My experience at Toyota Herb Chambers was exceptional. The service was efficient, personable, and made purchasing my new four runner trusting & enjoyable! Jack was amazing to work with, would highly recom The service was efficient, personable, and made purchasing my new four runner trusting & enjoyable! Jack was amazing to work with, would highly recommend him to other clients. More

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Excellent service, Dhimitri went above and beyond. He was beyond helpful, very respectful. Today they have met all my needs with the situation i had with a used car. He was beyond helpful, very respectful. Today they have met all my needs with the situation i had with a used car. More

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I had a great experience at Toyota Herb Chambers in Auburn! Jack Regan was my salesman and did a great job helping me through the process. I purchased a 2025 RAV4 XSE, beautiful car and exactly what I Auburn! Jack Regan was my salesman and did a great job helping me through the process. I purchased a 2025 RAV4 XSE, beautiful car and exactly what I wanted. There was a little wait due to availability, but it was worth it. Also special thanks to Dhimitri Lako, TJ Schoener, and Alex Montes, the sales managers, who really pulled things together for us and got us a great deal with better pricing, warranties, and protection plans. They also gave me an amazing trade value for my vehicle, which I couldn’t have gotten elsewhere. Overall, couldn’t have asked for a better experience! More

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I mentioned Kennedy was great to work with and the sales manager Alex was also great to work with he and Kennedy was very professional hope to work with them in the future manager Alex was also great to work with he and Kennedy was very professional hope to work with them in the future More

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It was the best treatment we ever experienced at Toyota and it was like I was going to a family event or some kind of special event and I have the most up respect for them at herb chambers and it was like I was going to a family event or some kind of special event and I have the most up respect for them at herb chambers More

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Bought a Rav4 in February and now a Camry and all can say is Colby,Dhimitri and Alex were awesome to deal with! Made both purchases easy and they are all very polite and professional! Will definitely recomme is Colby,Dhimitri and Alex were awesome to deal with! Made both purchases easy and they are all very polite and professional! Will definitely recommend and be back for future purchases! Thanks guys your the best! More

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⭐️⭐️⭐️⭐️⭐️ For over 20 years, Herb Chambers Toyota of Auburn has been my go-to dealership. In that time, I’ve purchased somewhere between 20 and 30 vehicles, and I keep coming back because of the people. Auburn has been my go-to dealership. In that time, I’ve purchased somewhere between 20 and 30 vehicles, and I keep coming back because of the people. This team doesn’t just sell cars—they build relationships. They’ve treated me like family while still delivering the highest level of professionalism, and that’s what truly sets them apart. Nick – Sales Consultant Nick has been nothing short of outstanding. Every time I walk in, he takes the time to really listen and understand what I’m looking for—not just in a car, but in my lifestyle and needs at the moment. He has a gift for guiding without pressuring, making the process smooth and stress-free. Nick has consistently made sure I leave not only with the right vehicle but also with complete confidence in my decision. Dimitri – Sales Manager Dimitri brings a level of leadership and warmth that’s rare in this industry. He has an incredible way of making you feel respected and valued, no matter what. Over the years, he’s set the standard for professionalism while still keeping every interaction personal. His ability to balance business with genuine care is a big part of why this dealership feels more like home than a showroom. Andy – Finance Manager When it comes to financing, Andy is a true professional. He turns what is often the most stressful part of buying a car into something easy, straightforward, and even reassuring. He’s thorough, patient, and always clear, making sure every detail is handled seamlessly. With Andy, I always know I’m in good hands. After two decades and dozens of purchases, the team at Herb Chambers Toyota of Auburn has proven themselves time and again. They’ve walked with me through different stages of life, adapting to my changing needs, and delivering with consistency, honesty, and care. That’s not something you find just anywhere—it’s the product of a long-term relationship built on trust. This dealership isn’t just where I buy cars—it’s where I feel at home. And that’s why, after all these years, I can say with complete confidence: there’s no other place I’d rather go. More

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Colby was an excellent salesperson. Everyone at the dealership was friendly and professional. We would highly recommend Herb Chambers of Auburn to friends and family. Everyone at the dealership was friendly and professional. We would highly recommend Herb Chambers of Auburn to friends and family. More

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My experience was variable. I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the s I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the salesman who approached me who did not listen to a word I said. He continued on his path as a pushy salesman. If I knew his name I would not even rate him. Walter witnesses the entire encounter and saw how disappointed I was and apologized for my experience. He took the time to ask me what I was looking for and how he could help. I went back the next day (3rd time at this dealership), only to deal with Walter himself, He was kind and work very hard to understand my needs. In the end I was very happy with Walter and my vehicle. A shout out to Dimitri who pushed along the delivery after I called him explaining that I was told I could not collect the vehicle for 4 days later. The vehicle was less than 30 miles away and the manager on site did nothing to make it happen. I sent an email to the other manager Daniel Bortolussi who didn't even respond. The guy that offered the extended warranties was extremely pushy and did not listen to a word I said, he continued pushing and rearranging his sentences to convince me to purchase something. Other people along the way with phone calls and such were very nice and approachable. I have not had a full experience with the service department. Let's hope they listen and take care of my vehicle as if it was their own. I would recommend this dealership but would suggest, if you don't click with the salesman, you are with, find someone else who is willing to listen. Walter was awesome! More

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