Deanna Schmidt | Page 8

Customer Service Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owne Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owner) they felt like a number this is so true. Island Ford made me feel like a customer and they thanked me for coming and doing business with them. I purchased Ford's Maintenance Plan therefore 'had' to have service done at a Ford Dealer. I did a dealer search and Island Ford stood out amongst the dealers within a reasonable drive from Victoria. Spoke with Chad, Service Manager, and followed up with emails. He ensured what I needed / requested was ordered and in stock before my appointment. Easy drive to/from Duncan and the quality of service and exemplary customer service was well worth the drive. While in their waiting room it was impossible not to overhear other customers either dropping off or picking up their vehicle. Each was treated with the same warm, friendly and caring customer service. Will I go to Victoria again! NEVER; I would HIGHLY recommend any Ford / vehicle owner to make the drive to Island Ford, great coffee as well. This was my first visit and I rarely give an excellent rating however there was nothing I could knock them on, Chad and staff deserve the 5*'s across the board. More

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Great Service Dept. Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had o Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had one particularly disappointing experience. We then decided to try another dealership and have to say that Island Ford is completely different and BETTER! I actually feel like my business there is appreciated and have nothing but good things to say about Sue and Deanna. Thanks, Doug More

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Uncommon requests Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I Picked up a new Focus and wanted to make some changes to the chimes etc... Ford customer service was sadly typical of call centre type responses. I phoned Chad and went over it with him and he said "...bring the car in and I'm sure we can do something". I took the car in and he was true to his word. I continually say I don't like cars, as such, and that hasn't changed but I know good service when I see it and these guys are excellent. Susie and Deanna are always upbeat and friendly but on this occasion Chad and Bruce were more than a step beyond the norm. Problem solved! These guys are worth the trip up from Victoria... I haven't gone to any of the Ford dealers in the Victoria area for even a light bulb in years. As someone who believes when it isn't broke don't fix it.... I think it also applies that when it works stay with it and don't mess it up. Such is the value of a good relationship with Island Ford. Give them a try, they are worth the drive. More

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Always a great experience The staff at Flagship Ford are always easy to deal with. Service gets me in and out as soon as possible even on some difficult repairs. I buy all may The staff at Flagship Ford are always easy to deal with. Service gets me in and out as soon as possible even on some difficult repairs. I buy all may Ford parts from Flagship I don't even check elsewhere I now they will fit and the price is competitive. When it comes to sales David Faithful is always very helpful and great to deal with. More

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Professional Service with a Friendly Smile! Purchasing a vehicle from David Faithful is the perfect blend of Professional Service and Caring, Friendly Support! This combined with the support te Purchasing a vehicle from David Faithful is the perfect blend of Professional Service and Caring, Friendly Support! This combined with the support team around him provided a purchase experience that was stress free and enjoyable. We were able to find the right vehicle at a reasonable price and in a timely fashion. I would recommend this team for your next purchase decision and have already started to work with them on mine. More

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Full review Myself, my family and my company have been dealing with Dave "Ford" Faithful for over 20 years and have become great friends. He is, hands down, the m Myself, my family and my company have been dealing with Dave "Ford" Faithful for over 20 years and have become great friends. He is, hands down, the most genuine person you could buy a vehicle from. Over the years, we have purchased at least 10 vehicles. I have also dealt with many of the friendly, curtious staff. Sue and Deanna in service are always great to deal with. I can always depend on Rick for the correct parts. And Edie, will go the extra mile for your financing needs. Do not hesitate to give them a chance for your business. Carey Rabey South Island Fireplace & Spas More

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Part of the family I am part of a Ford family that has purchased the better part of twenty vehicles through David Faithfull. His attention to detail is exquisite. His wi I am part of a Ford family that has purchased the better part of twenty vehicles through David Faithfull. His attention to detail is exquisite. His will to satisfy and go beyond is always apparent. If ever anyone could be treated to feel like a VIP, David achieves this but better yet he makes u feel like you are part of the family. I trust in David and look forward to purchasing many more vehicles in the years to come. More

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Sales experience The reason I went to Ford was because of Dave Faithful. I have bought two vehicles from Dave and have recommended him to my family and friends. His The reason I went to Ford was because of Dave Faithful. I have bought two vehicles from Dave and have recommended him to my family and friends. His honesty and integrity are the reasons why I continue to recommend Dave Faithful. More

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Excellent customer service from Dave Faithfull I have purchased vehicles for many years from this dealership and to be honest, the name of the company may have changed a few times but as long as Da I have purchased vehicles for many years from this dealership and to be honest, the name of the company may have changed a few times but as long as Dave Faithful is my sales person, I will continue to buy Ford here. To me, he is my dealership and I will continue to ship wherever he is! More

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Retirement! When I was about to retire, I decided I deserved a new truck. I had been talking to Dave Faithfull for years and was assured he would be able to find When I was about to retire, I decided I deserved a new truck. I had been talking to Dave Faithfull for years and was assured he would be able to find me the truck I wanted. I settled on a Ford Ranger in January 2006 and have been very happy with it. Penny was deserving of a new vehicle so in July 2006, we bought a Ford Focus from Dave. She has been very pleased with her car as well. More

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