Dean Smith | Page 6

Utterly disappointed We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we sto We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we stopped by the service departement coming back from a family vacation. They quickly diagnosed the problem and ordered the parts. We agreed with Lori that we would come back in the Fall to have the part installed as it was a 12 hours drive. We called in September, to book an appointment and confirmed that everything was good to go. Lori confirmed that they had the part and I also requested to start working on the car as early as possible in the morning as we were going to drive back home right after and we had a 5 hours drive to our first stop. When we arrived for our appointment, they were missing a part and there was no note on file about starting to work on the car early. It appears that we will have to come back again as they cannot get the part before at least a week! If Lori would have confirmed that the parts were available more than two weeks prior when we booked the appointment, especially knowing that we were from out of town, she could have avoided us a costly 2400km trip! Update since the first review. The service Manager, Dean Smith responded to this review well by apologizing for the error and took a few steps to apologize, he offered the oil change and filled up our tank. Most importantly, he will have the part delivered to Yellowknife and pay a local shop over here to avoid another trip for this install. He indicated that processes will be put in place to ensure availability of parts especially when a customer is coming from out of town. Hopefully, such a situation will not happen to anyone else. More

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Top Notch!! Our Salesperson Kyle was easy to deal with and did not pressure us into a decision, the entire staff from finance to service was eager and willing to Our Salesperson Kyle was easy to deal with and did not pressure us into a decision, the entire staff from finance to service was eager and willing to help. More

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Absolutely phenomenal This dealership and especially my salesperson Kyle went above and beyond from the moment I stepped into the dealership until I left with my purchase.K This dealership and especially my salesperson Kyle went above and beyond from the moment I stepped into the dealership until I left with my purchase.Kyle even picked me up from work and took me to go pick up my lunch and dropped me back off because I was waiting for my vehicle to be ready More

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Above and Beyond I had a older Hyundai and had a bad taste in my mouth from the service aspect of the business and when the sales team heard about my ordeal Meaghan an I had a older Hyundai and had a bad taste in my mouth from the service aspect of the business and when the sales team heard about my ordeal Meaghan and Britney went above and beyond to turn a not so good experance into one of the best experances of a lifetime. The staff there where friendly and understanding to the situation so I will say the next time i have issues like I did I will be looking for Meghan and Britney. Thank you for changing my mind and making me a happy costumer who will be back in the future. More

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Meaghan and Brittany are amazing. In the recent past I had a very bad experience with another dealership on a auto purchase, Meaghan and Brittany both worked magic to get me out of my In the recent past I had a very bad experience with another dealership on a auto purchase, Meaghan and Brittany both worked magic to get me out of my bad situation and into a great new car that has it all and more. I am a new lifetime customer and would never deal with anyone else, and will happily make the 2 hour drive to deal with Meaghan and Brittany. Trust is everything and these awesome ladies have mine. And the service department is super also.I have never had any problems with any repair work. Dean was so great fixing my not so good purchase from the other place for the few months that I had it. More

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