Davonte Manuel

when I found out after two hours, service technician could not figure out what was wrong and they needed to run more tests. I waited more. I waited a total of 3 1/2 hours. Nothing was done on my vehicle could not figure out what was wrong and they needed to run more tests. I waited more. I waited a total of 3 1/2 hours. Nothing was done on my vehicle because they simply said that they could not find any error with the car that I had come there and spent 3 1/2 hours for basically nothing. I just know my car told me that Front end collision prevention needed to be repaired. But in all fairness that light has not come on since so I’m not sure who is in error. Perhaps the car? My representative seem concerned, but did not hurry up the lateness of the final report. More

by kristine.easley Verified Customer Verified Customer

Helpful 0

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It's a great dealership. I always get my truck fixed. The wait time is not long. I always get my truck fixed. The wait time is not long. More

by latiamaree Verified Customer Verified Customer

Helpful 1

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Service side was Great ,but the Dealer side there was poor Communication from the Dealer side.. poor Communication from the Dealer side.. More

by tjlongshore Verified Customer Verified Customer

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Quick turn around for repairs and an attentive associate to work with. The only issue I had was trying to get info on my car but Davonte was off that day. I wish I had known that would be the case before ha to work with. The only issue I had was trying to get info on my car but Davonte was off that day. I wish I had known that would be the case before hand, like just call the day before to give me an update and say he wouldn’t be in the office would be helpful More

by jaysoncharmon Verified Customer Verified Customer

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Wonderful Customer Service Our company appreciates his help and getting the job done Also his respectfully help and getting the job done Also his respectfully More

by Williams-JonesL Verified Customer Verified Customer

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Everything went well. My truck sound so much better after my oil change. I definitely will be returning for breaks and filters My truck sound so much better after my oil change. I definitely will be returning for breaks and filters More

by Mswilson3895 Verified Customer Verified Customer

Helpful 2

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Scheduled to have my work vehicle get an oil change and tire rotation. Once I got to my appointment, I was told that there were no lifts available and I will only get an oil change. There was no communicat tire rotation. Once I got to my appointment, I was told that there were no lifts available and I will only get an oil change. There was no communication letting me know that this would be an issue until I got there. Rotating my tires for my work vehicle is critical to the life of my tires due to moving a lot of cargo. I was told that there would be a notation on the account and the ticket that I can come back and get a rotation, but there was no note. I paid for the maintenance plan when I got the vehicle and now when it’s time for me to get a service, I cannot get the full maintenance service that it requires. This whole experience has encompass bad Customer Service in the lack of communication. More

by khickey2 Verified Customer Verified Customer

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Excellent customer service and the wait time was impeccable. I would definitely recommend this location! impeccable. I would definitely recommend this location! More

by mon_nay Verified Customer Verified Customer

Helpful 3

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This was definitely a better experience this time than the last time I was there. New and improved staff that want change. Looking forward to the next time I need a service the last time I was there. New and improved staff that want change. Looking forward to the next time I need a service More

by cameron.pilot Verified Customer Verified Customer

Helpful 6

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Great customer service very knowledgeable I will continue to come back to Banister for service continue to come back to Banister for service More

by bunnylong5 Verified Customer Verified Customer

Helpful 6

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