David Marshall | Page 7

8th Toyota vehicle from Whitby Toyota Whitby Toyota has consistently provided exceptional customer service. What I have valued over the years (my first car, a Toyota Corolla SR5, was purch Whitby Toyota has consistently provided exceptional customer service. What I have valued over the years (my first car, a Toyota Corolla SR5, was purchased at Whitby Toyota in 1985) is the warm welcome and the offer of assistance. As time has passed my husband and I have come to be known to many of the staff and are especially pleased with the time provided to us by Gary Brown - our Leasing Expert. We are convinced that the TOYOTA name means that one will drive away with a beautiful and safe automobile (or truck, although we've not tried these). The vehicles continue to be updated with user friendly electronics and safety features. Our more recent vehicle, a 2020 Toyota Corolla SR is a great car. It's spacious and the rear camera provides an excellent view. The first time I drove the car I felt as though I was driving on silk ... it is such a smooth ride. I can't say enough about the PEOPLE and the PRODUCTS at Whitby Toyota. More

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Great dealership! Wonderful experience! Sandy helped me with my used RAV4 purchase with patience & understanding, providing everything I needed to make the right decision! I couldn't be happ Sandy helped me with my used RAV4 purchase with patience & understanding, providing everything I needed to make the right decision! I couldn't be happier! More

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great 2nd truck just bought at this dealer. 11 years of great service. always treated very well and prompt service. would recommend to anyone. Andrew answer 2nd truck just bought at this dealer. 11 years of great service. always treated very well and prompt service. would recommend to anyone. Andrew answered and explained all of my questions. More

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Appointment doesn’t matter Had an appointment and rushed to get to the dealership to be on time. I was told on arrival David was with another customer and they didn’t know how l Had an appointment and rushed to get to the dealership to be on time. I was told on arrival David was with another customer and they didn’t know how long he would be. I waited half an hour before going to check in again and he was still busy and they wanted someone else to assist me. Already being in a bad mood waiting and knowing my time wasn’t important I did not just want to meet with anyone. I ended up having to meet with a seperate sales person and now had to rush as I was running short on time for Mother’s Day weekend plans. David was still even with the customers over an hour after we had our appointment time and didn’t even aknowledge me or approach me. More

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Poor after sales relationship with customer. Dealership managemnt refused to honor their advertised Red tag promotion, instead showed disrespectful demeanor to customer when asked for it. Seem Dealership managemnt refused to honor their advertised Red tag promotion, instead showed disrespectful demeanor to customer when asked for it. Seems once they got your money you are no longer important to them. Don't be taken in by their superficial greetings. Buyer be ware!!! More

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Another great experience I just leased a Toyota CH-R, and as this is my family's 5th Toyota vehicle, I can honestly say the service at Whitby Toyota just gets better. Their c I just leased a Toyota CH-R, and as this is my family's 5th Toyota vehicle, I can honestly say the service at Whitby Toyota just gets better. Their customer service is the best I have experienced anywhere. You can't go wrong with the people at Whitby Toyota. When you walk in there it's like going to see old friends! On top of all that, the quality of a Toyota vehicle is amazing!! More

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First New Car RAV4 All staff were very friendly, accommodating and knowledgeable. No pressure! Mitch was always more than willing to answer any questions/concerns in p All staff were very friendly, accommodating and knowledgeable. No pressure! Mitch was always more than willing to answer any questions/concerns in person or via mobile. Will definitely return. More

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Out of a Corolla and into a Camry As a repeat customer (on our 3rd Toyota Vehicle), we have developed a special kinship with our Toyota dealership. I have and will continue to recommen As a repeat customer (on our 3rd Toyota Vehicle), we have developed a special kinship with our Toyota dealership. I have and will continue to recommend Whitby Toyota for their exceptional service and care. We aren't just paid lip service. Respect, integrity and reliability, along with our confidence in the service technicians expertise, are key reasons we remain loyal to Whitby Toyota. The burdens and challenges of life seem to slip away when I am driving in my new Camry, listening to the radio, and gliding along the highway. Thank you Dave Marshall, Gary Brown, and the Whitby Toyota Team, for the special care taken to find the vehicle that was right for our family. The vehicle is a joy to drive, but it is "The People" that keeps us coming back. More

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Repeat customer This was my 3rd visit to Whitby Toyota to lease my 4th Rav 4. Very happy with this model has every option You want included. This was my 3rd visit to Whitby Toyota to lease my 4th Rav 4. Very happy with this model has every option You want included. More

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1st Class Customer Experience As a former employee of a Toyota Dealership I can without hesitation say that Whitby Toyota and Sales Representative Gary Brown are on top of their ga As a former employee of a Toyota Dealership I can without hesitation say that Whitby Toyota and Sales Representative Gary Brown are on top of their game when it comes to my purchase experience. Based on my many years of experience with Whitby Toyota my purchasing decision was with utmost confidence. Looking forward to this continued relationship. More

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