Dale Craig | Page 10

Dale Craig did an excellent job again in helping me get the issues in my 2022 Lexus RX 350 resolved. He updated me occasionally what my vehicle repair status is, and was quite honest in his dealings with m the issues in my 2022 Lexus RX 350 resolved. He updated me occasionally what my vehicle repair status is, and was quite honest in his dealings with me. I’ll see you in my next appointment in two weeks, Dale. Anyone who wants to get an excellent service advisor at Lexus of London talk to Dale, and he is able to help you in getting your vehicle repaired promptly hands-down More

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Dale is very professional and a pleasure to deal with, explains the service required and cost to repair, no surprises, see u next time when service is due explains the service required and cost to repair, no surprises, see u next time when service is due More

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Wonderful staff. I always receive great service with an initial call before the work on my vehicle begins along with a general cost estimate, which I really apprecia I always receive great service with an initial call before the work on my vehicle begins along with a general cost estimate, which I really appreciate. And a followup call with the details when the service is complete explaining exactly what my vehicle required. I am always quite pleased with Lexus and their staff. More

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I had my vehicle in oil change service, Dale was very profession. Is a pleasure to work with him. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing ser profession. Is a pleasure to work with him. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as always! More

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I had my vehicle in for routine service, Dale was very profession a as always. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as profession a as always. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as always! More

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It is hard to except any more customer service here! ! Sometimes I uave a feeling there I am dreaming because you wont meet any similar service anywhere what they have here. Romeo is the best but others ! Sometimes I uave a feeling there I am dreaming because you wont meet any similar service anywhere what they have here. Romeo is the best but others are really special how they are dealing with customer including the general manager!! I like to go there and this way I like to spend money there too!! GOOD JOB GUYS ! More

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Great customer service. Pleasant and accommodating people to look after you. Excellent and timely service Pleasant and accommodating people to look after you. Excellent and timely service More

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I had a large screw in my tire causing a leak very close to the tire edge. It was questionable whether it could be fixed directly. The other option was a new tire - which would be more profitable for the to the tire edge. It was questionable whether it could be fixed directly. The other option was a new tire - which would be more profitable for the dealership. They fixed it directly - quickly and efficiently - and also did a great car wash including the floor mats More

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Lexus London provides excellent service! I booked my appointment online and requested to wait but when I arrived at dealership they had it recorded that I was leaving the vehicle. I travelle I booked my appointment online and requested to wait but when I arrived at dealership they had it recorded that I was leaving the vehicle. I travelled from another city and Dale was awesome he was able to accommodate me and worked his magic and had me out in less then an hour and a car wash to boot! I had a safe travel home before the snow started to fly More

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Promises and excellent service are number 1. The rental car was a good idea rather than waiting hours. The car wash is great. The rental car was a good idea rather than waiting hours. The car wash is great. More

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