Crystal Thompson

Purchased a 2020 Lexus RC350 for my wife at Toyota of Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here se Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here seem to think people won't drive a few hours to get a better deal which is not the case with me. I've previously driven 8 hours one way to save $4000 on a vehicle. I actually went to Atlanta Sunday to look at a comparable Lexus. I explained this to my salesman Austin Calfee and his sales manager Mike Covington. These two went above and beyond to make sure I got the deal I wanted and kept my money local. They are a laid back dealership and don't have the "better go buy that somewhere else" attitude. I feel they worked hard to earn my business and just sold me my first local car in 23 years. Nothing but good words to say for the whole team. They have earned a new customer. I will be back. More

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Exceptional service. Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purc Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purchased. Will come back for our next vehicle More

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Let me start by saying we are a Toyota family. We've been driving Toyotas for 4 generations. Everyone was great. Kenny Jones was our salesman and he understood what we were looking for. We needed We've been driving Toyotas for 4 generations. Everyone was great. Kenny Jones was our salesman and he understood what we were looking for. We needed a car that my mother could get in and out of easily. We were also looking for dependable, safe and great gas mileage. He paired us with a Corolla Cross Hybrid within minutes. Crystal Thompson handled the financial part with ease. We left to have lunch and celebrate my mother's 82 birthday. When we came back, car was detailed, full of gas and ready to take home. Nothing is quick in buying a car, but these two made it painless. More

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Very pleased with Toyota of Cleveland! Great experience today purchasing a vehicle for my daughter! Great experience today purchasing a vehicle for my daughter! More

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There amazing people, and they helped me out a ton with it being my first time getting a new vehicle. it being my first time getting a new vehicle. More

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We purchased a 2024 Tundra. And had a wounded experience. We arrived late in the evening and the dealer had actually closed while continuing are purchase, We were apologetic for And had a wounded experience. We arrived late in the evening and the dealer had actually closed while continuing are purchase, We were apologetic for coming in so late, Not one time did anyone hesitate to help or even act like they were upset to stay. More

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My husband and I were greeted by Fidel when we arrived to look for a Toyota Highlander. We knew what we wanted and couldn’t believe when we drove up and there was a 2025 white hybrid Highlander. Fidel Was v look for a Toyota Highlander. We knew what we wanted and couldn’t believe when we drove up and there was a 2025 white hybrid Highlander. Fidel Was very knowledgeable and was also very patient with all of our questions and was not at all pushy. He worked with us to try to get a price we could feel comfortable with and was always very patient throughout the process which can also become a Very long drawn out process. We also appreciated that Fidel stayed until we were finalized with the finance process and helped us familiarize ourselves with all the bells and whistles in our new car. We would definitely recommend Fidel - his customer service was top notch and he was a pleasure to work with. We also want to give a shout out to Stockton who worked with us on a price we could live with and was respectful of what we wanted to pay and get for our trade-in. We also worked with Crystal who helped us through the finance portion of car buying and answered all of our questions regarding warranties, service etc. it was a long day and all three were still courteous and customer service top notch. We recommend Cleveland Toyota highly if you value professional and excellent customer service. More

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Salesman Kenny Jones was a pleasure to work with and finance manager Crystal Thompson was kind, efficient. finance manager Crystal Thompson was kind, efficient. More

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The entire team is exceptional from beginning to end. My family has purchased several cars from the TOC. This will not be our last. A special thanks to Matt, Joey, Crystal and Stockton. The service is th My family has purchased several cars from the TOC. This will not be our last. A special thanks to Matt, Joey, Crystal and Stockton. The service is the best, highly recommend. More

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We have bought 2 cars from this dealership and both times is was a pleasant experience. is was a pleasant experience. More

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