Cristian Mendez

Did Not honored warranty, promise to get back to me with a solution after I pay, they never got back to me very disappointed a solution after I pay, they never got back to me very disappointed More

by Jose Verified Customer Verified Customer

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The worst experience in my life. Being xxxxx in my past was and felt better then what happened to me and my experience, trusting this car dealership, they are known all around and th Being xxxxx in my past was and felt better then what happened to me and my experience, trusting this car dealership, they are known all around and they xxxxed my xxxx up. Worse had me pay for my car to have it in worse condition than when I had brought it in. It’s still not running your thieves. And I’m upset you took my money, never corrected my name and called me by my wrong name the entire time never once reached out to me. I had to do the chasing worst customer service I have ever experienced in my entire life, and I was a general manager for a company at $3.3 million company. I know a customer service looks like this was not if I could wait less than a one star I would. More

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Professional. Efficient. Expensive. Would’ve been nice when I booked to replace a recall if I’d been told that would involve another visit. Christian had to explai Efficient. Expensive. Would’ve been nice when I booked to replace a recall if I’d been told that would involve another visit. Christian had to explain the process. More

by Delaine3967 Verified Customer Verified Customer

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Quickly diagnosed and serviced in the same day. Ok I'll say just seven more words. Ok I'll say just seven more words. More

by Super Duty 17 Verified Customer Verified Customer

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We love how you handle things. You call to let us know what is going on and we appreciate that. Keep up the good work. You call to let us know what is going on and we appreciate that. Keep up the good work. More

by pamelamunsch380 Verified Customer Verified Customer

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Cristian Mendez was awesome and helpful. He kept me updated and explained the process thoroughly. He kept me updated and explained the process thoroughly. More

by NWThrowers Verified Customer Verified Customer

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Promised communication around noon each day and did not follow through, did not call me most days. I had to call him. Then quoted be $400 and when i arrived it was $1200 for the bill. Told me that i was wr follow through, did not call me most days. I had to call him. Then quoted be $400 and when i arrived it was $1200 for the bill. Told me that i was wrong and he told me about the $1200. Then when another employee listened to the recordings and they found he never told me about the $1200. He completely ignored our presence and left us standing at his podium for two hours while his co worker listened to the recordings and once everything was done he didnt even offer an apology for the error that was caused by him and for accusing me of lying. He lacks clear communication and did not provide good customer service. More

by KVANARS Verified Customer Verified Customer

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I bought my my Ford Raptor from another dealer, but came into Corwin Ford due to a recall. I had the pleasure of meeting Cristian Mendez and found that he was professional, friendly and very helpful. into Corwin Ford due to a recall. I had the pleasure of meeting Cristian Mendez and found that he was professional, friendly and very helpful. More

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We took the car in for a recall that has been on the books for a year and a half at least and then they would not fix it so this is a bunch of crap. books for a year and a half at least and then they would not fix it so this is a bunch of crap. More

by MRSDIRT_BIKER Verified Customer Verified Customer

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Reviews Corwin Ford Tri-Cities Reviews Corwin Ford Tri-Cities Service Google review summary 5 4 3 2 1 3.5 (43) Reviews All truck7 oil5 voicemails3 f-1503 +6 Sort by Most releva Ford Tri-Cities Service Google review summary 5 4 3 2 1 3.5 (43) Reviews All truck7 oil5 voicemails3 f-1503 +6 Sort by Most relevant Newest Highest Lowest Jeff Bartlett Local Guide·75 reviews·4 photos Horrible place.to have your vehicle serviced. I took my F350 in for a tailgate recall on September 17th at 8:00 a.m. They called at 3:30 same.day to tell me that they diagnosed the problem but the vehicle would need to remain overnight. … More Taylor Rogers 10 reviews 4 months ago I brought my truck in for warranty work and witnessed some of the most shady service/business practices I have Ever seen. Service people skipping key details and about charges and then telling me I was signing one thing on a zoomed in iPad … More Cam Burns Local Guide·54 reviews·1 photo Edited 5 months ago Decent enough folks, but had to get a recall job done and it took 2 days for a software update when I had intentionally scheduled an appointment at opening. … More Dani Local Guide·15 reviews 3 months ago Been here a few times now, and the workers have been nice and understanding. However, there have been many times, including recently where I have called and left a voicemail, and I never get a call back. There was another time when i needed … More Reviews Corwin Ford Tri-Cities Service Google review summary 5 4 3 2 1 3.5 (43) Reviews All truck7 oil5 voicemails3 f-1503 +6 Sort by Most relevant Newest Highest Lowest Jeff Bartlett Local Guide·75 reviews·4 photos Horrible place.to have your vehicle serviced. I took my F350 in for a tailgate recall on September 17th at 8:00 a.m. They called at 3:30 same.day to tell me that they diagnosed the problem but the vehicle would need to remain overnight. … More Taylor Rogers 10 reviews 4 months ago I brought my truck in for warranty work and witnessed some of the most shady service/business practices I have Ever seen. Service people skipping key details and about charges and then telling me I was signing one thing on a zoomed in iPad … More Cam Burns Local Guide·54 reviews·1 photo Edited 5 months ago Decent enough folks, but had to get a recall job done and it took 2 days for a software update when I had intentionally scheduled an appointment at opening. … More Dani Local Guide·15 reviews 3 months ago Been here a few times now, and the workers have been nice and understanding. However, there have been many times, including recently where I have called and left a voicemail, and I never get a call back. There was another time when i needed … More Jeff Bartlett Local Guide·75 reviews·4 photos 2 minutes ago New Horrible place.to have your vehicle serviced. I took my F350 in for a tailgate recall on September 17th at 8:00 a.m. They called at 3:30 same day to tell me that they diagnosed the problem but the vehicle would need to remain overnight. Having heard nothing by 4:00 p.m. on the 18th, I called for an update. They called me back at 5:00 p.m. and.stated that the fix did not work ans they'd have to keep the vehicle another day. I told them I would have to reschedule for another day as I needed the vehicle on Friday. I asked to send a driver to pick me up but Christian, the service advisor said they could deliver it "late afternoon/early evening". He called me back at 6:00 p.m. and asked if I was coming to pick up the vehicle. I reminded him that he said he was going to deliver the vehicle. He then put me on hold, came back on the line and said he was working on the delivery. He called back at 6:30 p.m. and indicated the tech had locked the truck and they could not find the key fob and that the tech was not answering his phone. So, as of the time of this post, no truck, no repair and no keys. 48 hours in the shop for TALGATE repair and looks like it's going to stay there another night. . Absolutely horrible customer service and communication throughout the entire saga. More

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