Christian Diaz

Honestly, I am *appalled*. I spent two weeks attempting to get a hold of service via the 877-452-2980 number, as well as (907)202-9778. Messages were left, multiple attempts I spent two weeks attempting to get a hold of service via the 877-452-2980 number, as well as (907)202-9778. Messages were left, multiple attempts made. No ability to get a service team member on the phone to schedule. THEN--- I *finally* get a hold of someone (after calling EIGHT times today AND leaving a message) and that someone was this delightful bucket of customer service joy, Christian. When attempting to schedule an oil change and service inspection to my cooling fan, as it is making a whining/squeaking noise. Upon this request, this young man asked me how many miles were on my car, I asked why that was needed, and informed of the approx total at the same time. Christian told me "so I can see if I can apply the complimentary oil change to your car" at which point I asked "I should have complimentary oil changes, do I not have complementary oil changes?" He stated "only after XXXX (some # of miles, I do not want to misquote)" at which point I asked, "so I do *not* have complimentary oil changes??" (Because it has been my understanding for the last year and a half that I do) at which point he repeated the last thing he said to me. I began to say that I was asking for clarification AGAIN (something I STILL do not have) and he interrupted me again "I am just trying to get this information so I can schedule your appointment and you are being rude not to answer, do you want me to schedule you or not" 1--- I had provided the approx milage already 2--- I was requesting perfectly reasonable information. At this point I said, "I'm sorry, can I talk to someone else, Like a manager, I would like to talk to a manager please" and this Christian continued his epically stellar customer service relations, and hung up on me. I am livid and disgusted at the ENTIRETY of this whole fiasco of a situation. More

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The entire experience was prompt courteous and high quality service. We were impressed with the salesperson’s knowledge of the product. quality service. We were impressed with the salesperson’s knowledge of the product. More

by JANICECOULTER Verified Customer Verified Customer

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Call 907 953 0967 and I will let you know why! Your service dept. won't answer the phone Your service dept. won't answer the phone More

by NEILANDGAYLE Verified Customer Verified Customer

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I was dreading the sales experience and it turned out to be just the opposite. Christian Diaz was so knowledgeable and friendly without being pushy. He is the perfect sales representative. I was impressed be just the opposite. Christian Diaz was so knowledgeable and friendly without being pushy. He is the perfect sales representative. I was impressed with the clean quiet showroom and the Palisade is a winner. More

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Knowledgeable, friendly, accommodating, clean space, best Anchorage dealer when I shopped around. Big selling point for buying the vehicle. Anchorage dealer when I shopped around. Big selling point for buying the vehicle. More

by AD Verified Customer Verified Customer

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Excellent customer service. No pressure. Knowledgeable Christian went above and beyond to make sure we were happy. Ryan made the closing quick. Great experience No pressure. Knowledgeable Christian went above and beyond to make sure we were happy. Ryan made the closing quick. Great experience More

by NONE3 Verified Customer Verified Customer

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Friendly,understanding and knowledgeable about their vehicles. Tries hard to get the best deal for their customers. vehicles. Tries hard to get the best deal for their customers. More

by PALMTREE1865 Verified Customer Verified Customer

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As always, they cut the crap so you can get on with life. We didn't feel pushed or directed from anything we had planned. Christian and my luck with timing ended up getting us a better deal than the bank was We didn't feel pushed or directed from anything we had planned. Christian and my luck with timing ended up getting us a better deal than the bank was able to offer, so even less complaints there. Ended up having the vehicle delivered day following, after the paperwork was finalized and the vehicle finished inspection. This is our second auto purchase from this dealer and so far it sounds as if our only complaint might be getting addressed with the new service center coming. More

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Nice and helpful so appreciate for service . Nice and pleasant staff and great customer experience . Nice and pleasant staff and great customer experience . More

by AVUGAR55 Verified Customer Verified Customer

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Worry free experience. Christian was clear and prompt with no nonsense or wasting of time. One of the best car buying experiences I have had! Christian was clear and prompt with no nonsense or wasting of time. One of the best car buying experiences I have had! More

by BENJAMINKING1 Verified Customer Verified Customer

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