Chris Mitchell

Think Twice Before Choosing This Dealership – Poor Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. If you’re considering bringing your vehicle here, I strongly advise getting a second opinion first – you could end up paying for repairs your car doesn’t actually need. I brought my Ram 1500 truck in on January 8th due to starting issues. They diagnosed the problem as a faulty starter and replaced it. However, when I went to pick up my truck that evening, it still wouldn’t start. This was despite the fact that a prior diagnostic test at Canadian Tire confirmed there were no issues with the starter or battery. I tried explaining this to the staff, but my concerns were brushed aside in a rushed and dismissive manner. On January 9th, I spoke with a receptionist who insisted the issue was the battery. Despite repeatedly explaining that Canadian Tire had already tested the battery and found no issues, I was pressured into purchasing a new battery. Yet again, the truck still didn’t start. The entire ordeal resulted in wasted time, unnecessary expenses, and extreme frustration. My vehicle sat at the dealership for nearly a week with no resolution, only for their initial diagnosis to turn out to be completely wrong. The lack of professionalism, proper communication, and follow-up from the manager and staff was unacceptable. If you value your time and money, I’d recommend taking your vehicle elsewhere. More

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Colleen was absolutely amazing and so incredibly easy to deal with. Her costumer service is a 10/10 and is the best of the best when it comes to purchasing a vehicle a great experience! deal with. Her costumer service is a 10/10 and is the best of the best when it comes to purchasing a vehicle a great experience! More

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Colleen and the team at Fraser were extremely understanding to my needs and made me feel valued through the whole purchasing process. I never felt pressured and they made sure the vehicle I chose understanding to my needs and made me feel valued through the whole purchasing process. I never felt pressured and they made sure the vehicle I chose was right for me and my family. If you’re looking for a new vehicle, call Colleen! More

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I highly recommend finding another dealership to deal with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste o with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste of money as they missed the gaping hole in my vacuum line. They were unable to locate the massive cut in a vacuum line that I paid them to diagnose, instead had to bring it to another dealership who found the actual issue promptly instead of claiming it was another issue and trying to overcharge me. Do yourself a favor and spend your money elsewhere, their service department has no idea what their talking about and their service manager is rude and argumentative. More

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Thanks for your assistance on the Van Thanks for all your help in assisting us in getting us the best pricing on our new 2020 Dodge van. Very helpful and knowledgable service from everyone Thanks for all your help in assisting us in getting us the best pricing on our new 2020 Dodge van. Very helpful and knowledgable service from everyone especially Al Kennedy. More

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