Charles Prayor
Charles Prayor at Jim Ellis Buick GMC Mall of GA
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Charles Prayor

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5
38 Reviews
4.5

38 Reviews

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38 Reviews of Charles Prayor

November 07, 2024

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Employee Rating

I have purchased 3 new vehicles from you. And you have service four of my vehicles over the years. I paid a bill over $2,500 on my most recent service and you could not even was my truck. I f More

by almiddleton
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

November 07, 2024

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Employee Rating

Great service. It was easy to drop off the vehicle and services were complete same day. More

by gigi370zi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2024

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

November 02, 2024

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Employee Rating

The worst customer service experience I have ever had with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damage More

by Zspahr
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Nick Rose

November 01, 2024

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Not the best recent experience …might be going to another location for services and future car purchasing. More

by Guilbeauty97
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Recommend Dealer
No

October 28, 2024

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Excellent experience both in the purchase and customer service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us! More

by Shawnmccall
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2024

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Employee Rating

As I didn’t assign any technician for my visit no one came to check me in so I decided to enter and ask to someone. I stood in the door for a few minutes - like no one would like to take my case until Ch More

by americohanata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (770) 872-0884 so we may identify ways to improve your experience.

October 16, 2024

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Employee Rating

The service was very good and clear, I also liked the service time and quality. More

by Jose Mathias
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Jose, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 05, 2024

Dealership Rating
Employee Rating

Melissa is great and always consistent with her communication. Her customer service is friendly professional and honest. A fantastic and valuable team player! More

by nancyltpham
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Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes, Melissa Toole

Oct 10, 2024

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We sincerely value your business and look forward to your next visit!

October 04, 2024

Dealership Rating
Employee Rating

Took two weeks to fix a Def sensor seems way to long. Also was given a small car to drive when I dropped off a much bigger Truck More

by Robertlorch85
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 12, 2024

Jim Ellis Buick GMC Mall of GA responded

Here at Jim Ellis Buick GMC Mall of Georgia, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (770) 872-0884 to discuss ways we can better serve you in the future.

September 25, 2024

Dealership Rating
Employee Rating

Was decent service, but a 90 minute service ended up almost being 4 hours. There was a point where I was told they were just working on my paperwork, but I still didn’t get my vehicle until an hour late More

by caconnor10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Jim Ellis Buick GMC Mall of Georgia

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