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Charles Brockman
Charles Brockman at Shottenkirk Ford Granbury
Refer Me

Charles Brockman

Sales Associate

Shottenkirk Ford Granbury

4950 E US Hwy 377
Granbury, TX 76049

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5.0
45 Reviews

Hope this page finds you well. 5 years in the car business. Granbury is my hometown and I love taking care of the community. #KeepItLocal

Dealership Experience

6 yrs, 2 mos

Industry Experience

6 yrs, 9 mos

Specialties & Trainings

Technology Specialist

5.0

45 Reviews

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45 Reviews of Charles Brockman

October 27, 2024

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Employee Rating

Charles, Billy, and Melissa are the best. Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Char More

by yourthebossleasing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Brian Curtis, Billy Bohrman

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Oct 28, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

October 16, 2024

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Employee Rating

Competent people. My Ford Mustang runs reliably. All my service work is done here. I am happy. More

by p stroempl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Oct 17, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 10, 2024

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Employee Rating

Great job as always! Especially since your internet was down and out of your control. While I never visually or audibly spoke with Melissa there were plenty who acknowled More

by TJ Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Katie Marler , Finance

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Oct 11, 2024

Shottenkirk Ford Granbury responded

TJ, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 09, 2024

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Employee Rating

They drove a hard bargain but we got it done. Your retailers need a lot of work but it was late in the afternoon so I'll give them a slight pass. More

by AO Chief
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis

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Oct 10, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

September 08, 2024

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Employee Rating

One of the best experiences we have had buying a vehicle from a dealership in a very long time. The staff and customer service was freaking amazing!!! I can’t wait to buy my new F350 in May More

by GEORGE@AMRSLLC.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis

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Sep 09, 2024

Shottenkirk Ford Granbury responded

GEORGE, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

August 30, 2024

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Employee Rating

I have had various vehicles serviced here on a few occasions and I can honestly say that they have NEVER filled my washer fluid reservoir. This time that was no different but they did manage to leav More

by AO Chief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Poimbeauf

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Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

August 01, 2024

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Employee Rating

Great place to do business. Love the bronco and would work here again. Tom is awesome More

by MICHIALCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Melissa Cates, Tom Dyer, Brian Curtis, Will Mooney, Keegan Ivins

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Aug 02, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

July 29, 2024

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Employee Rating

Great service, Charles is very helpful! He has sold me 2 vehicles in the last 7 months. I would recommend this dealer and my salesman Charles More

by leonmisael91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 30, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

July 02, 2024

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Employee Rating

The dealership helped us find a new family car when we were without one after our previous one was totaled. More

by SEYMOUR.GARY
Recommend Dealer
Yes
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Jul 04, 2024

Shottenkirk Ford Granbury responded

GARY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 21, 2024

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Employee Rating

I had an amazing buying experience, the whole process was fairly quick and the salesman was amazing! More

by nintendocrescendo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 24, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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