![Chandler Firth at Corwin Ford of Tri-Cities](https://cdn-user.dealerrater.com/images/dealer/30059/employees/ed410c6441bc.jpg)
37 Reviews
Write a Review37 Reviews of Chandler Firth
February 03, 2025
The Corwin Team provided professional service throughout sale. Responses were prompt and courteous. All my questions were answered. sale. Responses were prompt and courteous. All my questions were answered. More
Other Employees Tagged: Manuel Silva, Estefania Vargas, Rudy Moran
January 03, 2025
Due to several miscommunications, my experience was not the best. However, it was very clear that the service team was dedicated to making it right, so I appreciate that. the best. However, it was very clear that the service team was dedicated to making it right, so I appreciate that. More
Other Employees Tagged: Alan Denhoed, Frank Ibarra, Jose Larios, Stephen Huang, Curt Watson, Brenden Bender, Niko Armijo, Fabian Idrovo, Doug Butler
December 02, 2024
Every one treats you like family If something goes wrong they look the way to fix it and get it ✅️ wrong they look the way to fix it and get it ✅️ More
Other Employees Tagged: Juan Orozco
December 01, 2024
Great experience, quick service, very professional. Very clean waiting area,informative and courteous. Thank you! Very clean waiting area,informative and courteous. Thank you! More
Other Employees Tagged: Hannah Breen , Josue Alvarez
November 27, 2024
Service was efficient and processional. The experience was positive. As a the trade in could have been more because how the car was maintained in service with Corwin. The experience was positive. As a the trade in could have been more because how the car was maintained in service with Corwin. More
Other Employees Tagged: Stephen Huang, Niko Armijo, Juan Orozco, Marcos Blanco, Martin Santiago
November 16, 2024
Awesome working with the right people to make you to come back and make business again back and make business again More
Other Employees Tagged: Alan Denhoed, Curt Watson, Juan Orozco, Fabian Idrovo
November 12, 2024
Chandler does a great job and has always treated me right. He also does great work. right. He also does great work. More
Other Employees Tagged: Alan Denhoed, Jose Larios, Stephen Huang, Juan Orozco, Rudy Moran
October 21, 2024
Very dissatisfied with my Corwin experience. I purchased a truck from them less than 6 months ago. 2018 Ford f150 with a power train warranty. Check engine light came on. I ended up needing almo I purchased a truck from them less than 6 months ago. 2018 Ford f150 with a power train warranty. Check engine light came on. I ended up needing almost $7,000 worth of work done. Thankfully the warranty covered half of that cost but they almost didn’t cover it. Even though when I purchased it the salesman told me that if anything goes wrong with the engine or transmission the warranty will cover it. I ordered a canopy for my truck a few weeks after purchasing. They were very poor with communication when it came to scheduling an install. I had to pick it up and install myself. Corwin offers a pick up service when you need repairs. This sounds nice except for the fact that they showed up an hour late. I had to call them to see if they were still coming. Once the truck got there the service advisor that called me was rude and condescending. My service advisor apparently got sick and was out for a week. Because of this no one else reached out or did anything to move anything along with my truck repairs. Every time I called they receptionist would tell me my service advisor is sick and that she was the one with all the information. My truck was in there shop for a month. I tried calling many different times. I left voicemails and texts. No one ever got back in contact with me. It was so frustrating. Horrible communication. They gave me no ETA of completion. They offered no loaner vehicle. Finally after a month I text asking if there were any updates. They said it should be ready tomorrow. Then the next day no communication. I had to get a ride to the dealership to find out if it was ready. When I got there my service advisor was just sitting at a computer. She didn’t look busy at all. She clearly could have called or texted me but was too lazy to do so. Then she tells me that they found another problem and it’ll be another $534 in repairs. The entire process was so frustrating. If they only would have given me proper communication I would have been fairly okay with the experience but it seemed like they really just didn’t care. Also you would think you wouldn’t have to get $7000 worth of repairs done to a 2018 truck with only 80,000 miles on it after only 6 months of owning it. I won’t purchase another vehicle from them. I’ll also definitely never go back to them for repairs or services either. It feels like they are friendly when selling you a truck but once you pay for it they stop caring about good customer service. More
Other Employees Tagged: Doug Butler, Derby Monroe , Darby
October 10, 2024
Chandler did an amazing job with helping me get the right accessories for my new Bronco! accessories for my new Bronco! More
Other Employees Tagged: Brenden Bender, Omar Madrigal, Francisco Rios
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