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Carrie Howard

Overview Reviews (53) Inventory (136)

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Carrie Howard

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Carrie Howard

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9

53 Reviews

Overview Reviews (53) Inventory (136)

4.9

53 Reviews

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53 Reviews of Carrie Howard

September 10, 2024

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Employee Rating

Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Samantha Hanlein, Keith Caliguari

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August 19, 2024

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I brought my husband's truck in for his routine service. While the truck was there, Salerno Duane took care of a windshield wiper recall. Happy hubby, happy wife, happy life. Everyone is always incredibly While the truck was there, Salerno Duane took care of a windshield wiper recall. Happy hubby, happy wife, happy life. Everyone is always incredibly helpful, respectful, and always willing to make me feel like a priority. I won't go anywhere else for service on any of our Fords. More

by fishstriper

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Caliguari

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Aug 19, 2024 -

Salerno Duane Ford responded

Thank you for taking the time to leave us your feedback and a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 19, 2024

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Employee Rating

It was a very pleasant experience. Everyone helped resolving my car problem. I would recommend this service center to other ford owners Everyone helped resolving my car problem. I would recommend this service center to other ford owners More

by omgbabyboy1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Samantha Hanlein, Keith Caliguari

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Aug 29, 2024 -

Salerno Duane Ford responded

Thank you very much for your recommendation and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 14, 2024

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Very poor communication and unfriendly staff. Purposely ignore phone calls when you’re inquiring about vehicle. Purposely ignore phone calls when you’re inquiring about vehicle. More

by NFOLK7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Heather Nicastro, Samantha Hanlein, Keith Caliguari

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Aug 19, 2024 -

Salerno Duane Ford responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

June 07, 2024

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Great service, work was done very fast. They explained things clearly. Would go there again They explained things clearly. Would go there again More

by KCHAILLET

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 11, 2024 -

Salerno Duane Ford responded

Thank you very much for your positive feedback and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

June 04, 2024

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Carrie is wonderful. Pleasant to deal with, flexible, works all the angles to get you in and out as fast as possible. Managing expectations about delays, arranging rides. Pleasant to deal with, flexible, works all the angles to get you in and out as fast as possible. Managing expectations about delays, arranging rides. She is a fantastic front face for the organization. More

by ROBERTSON_SUSIE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Simone - Service

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Jun 05, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and taking the time to leave us a 5-star rating Susie! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

May 21, 2024

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Carrie was professional and awesome in her ability to make our situation work in the most seemless way possible make our situation work in the most seemless way possible More

by apboosh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 29, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance. We look forward to working with you again in the future.

May 18, 2024

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Employee Rating

The team did a great job finding my issue and making sure it was fixed. it was fixed. More

by MGNIAZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Heather Nicastro, Samantha Hanlein, Keith Caliguari

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May 21, 2024 -

Salerno Duane Ford responded

Thank you sharing your experience and 5-star review. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance. We look forward to working with you again in the future.

May 15, 2024

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Employee Rating

I am new to Ford and new to Salerno-Duane. This was my first experience and Carrier was AMAZING. Friendly, helpful, great communicator. This is now my go-to dealership. This was my first experience and Carrier was AMAZING. Friendly, helpful, great communicator. This is now my go-to dealership. More

by Matt K

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 21, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 5-star review! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction is our greatest reward and we are here for you every step of your automotive journey. We look forward to working with you again and we hope you enjoy the new vehicle!

May 13, 2024

Dealership Rating

Employee Rating

Nice, clean, friendly, helpful. Should have better entertainment in waiting area. Otherwise, a positive experience Should have better entertainment in waiting area. Otherwise, a positive experience More

by 24robf

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 14, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 4-star review. We’re glad to hear that you're happy with your service. We're looking forward to serving you again!

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