Brittany Pierce
Brittany Pierce at Lithia Toyota of Billings
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Brittany Pierce

Finance

Lithia Toyota of Billings

1532 Grand Ave
Billings, MT 59102

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4.1
52 Reviews

Hello! My name is Brittany Pierce, Lithia Toyota of Billings is the home of my sales career. My main goal is to provide as much information to make the process easier in all of the most efficient ways possible. I also strive to have each and every customer leave with a smile. Please call, text, or email me if I can assist you! Brittany Pierce 4062818364-office line brittanypierce@lithia.com

Dealership Experience

10 yrs, 1 mo

Languages Spoken

English English

4.1

52 Reviews

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52 Reviews of Brittany Pierce

August 18, 2024

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Employee Rating

Lithia Toyota sold me a 2019 Tacoma that is supposed to be "Certified preowned", but the fluids are low, the filters are dirty, the interior is filthy and has damage all over, there's a rattle that a deaf More

by Tanya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Clinton Shelton

Aug 20, 2024

Lithia Toyota of Billings responded

Tanya, Thank you for taking the time to review your experience. We appreciate your business and want you to enjoy your 2019 Tacoma. I would appreciate an opportunity to speak with you directly and gather additional feedback. Please reach out to me directly when you have a moment so we can address these issues properly. Michael Cleveland - Service Manager - 406-281-8381

Aug 20, 2024

Tanya responded

Of course I called Michael as soon as I received the email notification about this comment and of course, no response. Same as the last voicemail I left for service. I would have booked online, but their software has been double-booking people the last 3 months and I didn't want to deal with that nonsense. Truck still has a rattle in the cab, is still dirty, still has damage in cab, still has dirty filters and low fluids, still looks like you lied about performing the certified pre-owned safety inspection. Just talked to another customer who had a similar experience at Lithia Toyota. Clearly Toyota doesn't care one bit about dirty dealerships! And, yeah, I am annoyed and frustrated and I was nice and cooperative at first, but now I realize they held off getting anything scheduled until it passed the 3 day buyer's remorse policy in Montana. Such dirt bags! Was this a repo and you did the inspection before the last guy and that's why you just figured it was good enough? Thought you could trick me because I'm female? Where is the other key? Do I have to worry about the former owner stealing my truck because they still have a key??

Aug 20, 2024

Tanya responded

Just went through the 160 point safety inspection and found at least 10 points that you flat out lied about Replace wiper blades - I had to have them write it into the contract because the blades sucked so bad No abnormal rattles/squeaks in interior - rattle in cab Interior is free of debris - not done Dash and vents are clean - not done all crevices are clean - not done glove box and console compartments are clean - spills and filth all over cabin air filter condition - filthy and full of leaves seats, carpets, floor mats, headliner free of stains - several large white marks on leather and doors I have a sun roof, my paperwork says n/a I have seat heaters, my paperwork says n/a I think small claims court is my only option at this point!

April 22, 2024

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Absolutely wonderful service. Very personable and honest. It was a quick and easy. We love our car and couldn't be happier with the service. More

by bmartin28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Koziovski, TJ Bromgard

Apr 23, 2024

Lithia Toyota of Billings responded

Hello there! We're delighted to know you had a wonderful experience at Lithia Toyota of Billings. We always aim for quick and easy service. Until next time, enjoy your new car!

April 14, 2024

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Awesome people to work with! ! They went above and beyond to make sure I got what I wanted!! More

by Handranl32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terence Brake, TJ Bromgard

Apr 15, 2024

Lithia Toyota of Billings responded

Thank you for choosing Lithia Toyota of Billings! We are happy to see that you were able to get your vehicle of choice. Enjoy your new ride!

March 10, 2024

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Employee Rating

I am super pleased with the excellent with the service I received working with TJ initially and then with Chawn Johnson when we came to Lithia Toyota of Billings. And Brittany was fabulous in quoting me an More

by elinorfromkabul
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Terence Brake, Chawn Johnson, TJ Bromgard , Thane Lange

Mar 11, 2024

Lithia Toyota of Billings responded

We're so glad to know that you had a great experience with our team at Lithia Toyota of Billings. It's wonderful to see your recommendation and we hope you continue enjoying the 2014 Toyota Venza!

March 09, 2024

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Employee Rating

It was great working with Terence at Lithia Toyota. The guys in the parts dept are also great to work with. More

by 2024 AWD Toyota SiennaXLE-Montana
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Terence Brake, Ryan Holly

Mar 11, 2024

Lithia Toyota of Billings responded

We're glad to know you had a great experience working with Terence and our parts department team at Lithia Toyota of Billings. Thanks for sharing your feedback!

March 08, 2024

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Employee Rating

Tj was so helpful with getting me into the right car that fit my personal needs. He made sure I was 100% confident in my purchase. I’m so happy with my new car!! More

by Kasarahsidney13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clinton Shelton, Sarah Strege, TJ Bromgard , Patrick O'Neill

Mar 08, 2024

Lithia Toyota of Billings responded

We're so glad to know that TJ was able to help you find the perfect car at Lithia Toyota of Billings! Ensuring our customers are confident and happy with their purchase is always a top priority. Enjoy your new ride!

August 25, 2023

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Employee Rating

Very friendly and knowledgeable, they made the whole transaction as smooth as possible. They were eager to help and provided good communication throughout the whole process. More

by jmichaelkober
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kristen Paulsen, TJ Bromgard

Aug 28, 2023

Lithia Toyota of Billings responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

May 14, 2023

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Employee Rating

Get everything in writing ‼️ If you like doing business with cons, Liars, and bullies. This is the place for you. They will break contact of your earnest money after you give it to them without disclosures More

by Jwplmdsrt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Clinton Shelton, TJ Bromgard

May 16, 2023

Lithia Toyota of Billings responded

Hello, We appreciate you taking the time to leave us with your constructive feedback. Every customer deserves a first-class experience, I am sorry to hear that we did not meet those standards. We strive to make sure that every customer has the best experience possible, so they leave happy and satisfied with their visit. When you are free, please contact me so we can discuss your experience in more detail. Patrick O'Neill 406-281-8346 General Sales Manager

November 12, 2020

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Employee Rating

Stay away if you are in the market for a used or new vehicle & since you wont buy you wont have to worry about financing because they will steal you blind. Many reputable dealerships that you could give More

by izzy122470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

March 02, 2020

Dealership Rating
Employee Rating

Our 2nd Toyota Purchase at Lithia Terence, Sarah, and Brittany were great to work with. They were respectful, friendly, knowledgeable, and worked to get us the best deal they could. More

by Haven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terence Brake, Sarah Strege

Mar 14, 2020

Lithia Toyota of Billings responded

Thank you for your support!

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