Brian Chung | Page 15

My "fair" rating is based on my last visit on June 24, 2021. I brought my 2017 Highlander Hybrid for a scheduled service as well as investigate the source of a gasoline smell from the engine. I was infor 2021. I brought my 2017 Highlander Hybrid for a scheduled service as well as investigate the source of a gasoline smell from the engine. I was informed that the mechanic/technician (#919) did not smell any gas odors but did notice that an "engine shampoo" was performed recently and that the smell may be related! I did clean the engine using a foam product on May 25, 2021 but this product had little to no residual odor whatsoever. Even if there was any odor, it would not be gasoline based or would have dissipated by June 24, 2021. Also I started my vehicle first thing this morning(June 26, 2021, 9:00am) and the gas smell still exists. This has been a disappointing visit to Whitby Toyota and not what I've come to expect. More

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Still dont understand why this dealership treat "some" customers this way. Over 7months being trying to reach them over an unsatisfactory experience yet no response. They promise to get back to me but nev customers this way. Over 7months being trying to reach them over an unsatisfactory experience yet no response. They promise to get back to me but never, called in several times only to be told someone will reach out but they never did, i guess they have enough customers that some people don't really matter. More

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Always a pleasure dealing with the parts and service staff at Whitby Toyota. They are professional, courteous, knowledgeable and respectful. I was able to drop and go, received a call once they had my v staff at Whitby Toyota. They are professional, courteous, knowledgeable and respectful. I was able to drop and go, received a call once they had my vehicle inside. Always customer first! More

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The service at this dealership is at the top of the chart for me. The staffs are always friendly and they treat their customers with respect and there are no discrimination. I can't think of a better place t for me. The staffs are always friendly and they treat their customers with respect and there are no discrimination. I can't think of a better place to service my car. More

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Very courteous and helpful. They treat you like you are their most important customer. Very clean facilities. Highly recommend if you are shopping for a Toyota, have questions, or need service for your veh their most important customer. Very clean facilities. Highly recommend if you are shopping for a Toyota, have questions, or need service for your vehicle. More

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Staff are curtesy and service was completed faster than expected. Why review has to be more than 25 words? With this stupid guideline, should’ve take away one star🤣 expected. Why review has to be more than 25 words? With this stupid guideline, should’ve take away one star🤣 More

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Whitby Toyota dealer is a best Toyota dealer ever I would definitely recommend it to whomever want to get servers done. Quality, honestly, friendly, professionally. definitely recommend it to whomever want to get servers done. Quality, honestly, friendly, professionally. More

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As always well organized, efficient, and courteous. Excellent Covid protocols. I bring both my Toyota’s to the dealer for all my service and parts. Excellent Covid protocols. I bring both my Toyota’s to the dealer for all my service and parts. More

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Such an organized, professional and prompt dealer with all the departments that I had the opportunity to deal with. New cars, second hand cars and especially the service is just excellent. Strongly recomm all the departments that I had the opportunity to deal with. New cars, second hand cars and especially the service is just excellent. Strongly recommend to everyone! More

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Love this dealer.. friendly and get the job done every time! Excellent customer service always! If you have a problem they resolve it and get you out of there! time! Excellent customer service always! If you have a problem they resolve it and get you out of there! More

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