Brayden Hinesley

I had an excellent experience at Jackie Cooper Imports. The staff was incredibly friendly and made the entire process smooth and enjoyable. A big shout-out to Brayden Hinesley for being so patient and answ The staff was incredibly friendly and made the entire process smooth and enjoyable. A big shout-out to Brayden Hinesley for being so patient and answering all my questions. I never felt pressured, and they worked with me to get the best deal possible. The cargo van was exactly what I was looking for, and the follow-up after the sale showed how much they truly care about their customers. I would highly recommend Jackie Cooper Imports to anyone in the market for a new or used car!” More

by Sergey Verified Customer Verified Customer

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Not a good experience, nor a good car. I wired money for a new 2024 AMG GT 55 and then the trouble started. Brayden Hinesley seemed uninterested in talking with me after he had my money. I I wired money for a new 2024 AMG GT 55 and then the trouble started. Brayden Hinesley seemed uninterested in talking with me after he had my money. It took repeated calls and texts to get a response from him that was usually full of excuses. The car had battery issues and my newly installed MB app showed the battery was nearly dead. Brayden insisted it was on a battery charger, but it still did not work. I was trying to get the car shipped to Grand Rapids, MI prior to a snowstorm and yet I had no paperwork to insure it nor any communication about what to expect with the paperwork. Conner Kach entered the discussion after more than a week and apologized for the delay as apparently no one was paying attention to the paperwork I requested. I was ready to cancel the deal and in hindsight wish I had as they shipped a lemon to me. Not something you expect with a $160,000 new car. He agreed to pay for shipping and that seemed like a worthwhile compromise. However, the car was not looked at by a technician and it failed to keep a charge when shipped to my detail shop in Grand Rapids, MI. The installer of PPF and the ceramic coat had to jump start the car 3 times as it was unable to be opened via the car door and key phob. Fortunately the hood was still open with the trickle charger attached (but not working), so they could jump start it. Why would Jackie Cooper ship a car with known problems mentioned before shipping? It has gotten worse since then. I spent over $7000 getting the car covered in PPF and ceramic coating and now the check engine light comes on and many of the electronics fail. Dillion Cole, the IT guy is the only 5-star person I have dealt with at Jackie Cooper. He confirmed the car has issues and that Conner Kach would be giving me a call. Of course he did not. I want my money back including the cost to protect the car and all I am offered is a Mercedes Benz customer service line. I have started that process, but still no call from Brayden or Conner to check in on a customer who bought a $160,000 car. I do NOT recommend working with Jackie Cooper for the purchase of a car. If it wasn't for the knowledgeable tech whiz, Dillion Cole, who helped me learn the technology and attempt to trouble shoot the serious electrical gremlins with the car, I would have given a 1-star rating. But one 5-star employee deserves to average the rating to 2-stars. I now have the car scheduled to be in the Grand Rapids MI dealer for a full week while they see if they can figure out the voltage issues and various electronics that fail randomly. The car was shipped to me with 80 miles on it and the problems existed when it was unloaded from the trailer. By the 300 mile mark, the check engine light was on and the steering wheel gauges quit working. Avoid Jackie Cooper and buy your Mercedes somewhere else. You will be thankful you did. More

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Brayden listened, and helped us pick the best vehicle for us. He was not pushy or all knowing. An overall good experience and greatly appreciated. us. He was not pushy or all knowing. An overall good experience and greatly appreciated. More

by TERRY_WILLIAM66 Verified Customer Verified Customer

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The entire experience went smoothly. Brayden made the process go smoothly and he took the time to explain and walk me through each step. Everyone was friendly and made the experience a Brayden made the process go smoothly and he took the time to explain and walk me through each step. Everyone was friendly and made the experience a great one! More

by l.hinesley Verified Customer Verified Customer

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Looked at the first cars in the rain , Brayden pulled the vehicles we were interested in under a covered area . Needless to say that was very nice . vehicles we were interested in under a covered area . Needless to say that was very nice . More

by bhallgw Verified Customer Verified Customer

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All of our interactions with sales staff (Brayden), financing (Kendall), and service (Max) have been superb! All went above and beyond to ensure our purchase was positive. Great communication, lightnin financing (Kendall), and service (Max) have been superb! All went above and beyond to ensure our purchase was positive. Great communication, lightning fast service. Thank you all! More

by STEVE@STEWARDTANK.COM Verified Customer Verified Customer

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Dealership is good. But I don’t ever want to work with this salesman again. It took a week to get a deal done. He’d say he’d call me in an hour or in the morning and it’ But I don’t ever want to work with this salesman again. It took a week to get a deal done. He’d say he’d call me in an hour or in the morning and it’d be two days. Always with an excuse. More

by JBH Verified Customer Verified Customer

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One of the best experiences I had. Brayden and their team good care of me and made sure I got what I wanted and I was treated with great care. I loved the check-ins even after I made t Brayden and their team good care of me and made sure I got what I wanted and I was treated with great care. I loved the check-ins even after I made the purchase. I highly recommend. More

by montana2 Verified Customer Verified Customer

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Friendly, hard working, easy, stress-free. Levi is a fantastic salesman and very knowledgeable. Best experience I’ve had purchasing a vehicle. Levi is a fantastic salesman and very knowledgeable. Best experience I’ve had purchasing a vehicle. More

by logancprince Verified Customer Verified Customer

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Horrible Sales Team. I called this place to get a price on a new SUV, on 2/22/24 spoke to a sales person last week he stated he would call me back and never did. Yesterda I called this place to get a price on a new SUV, on 2/22/24 spoke to a sales person last week he stated he would call me back and never did. Yesterday 2/27/24 at 4:30 PM from Brayden Hinesley I am assuming looking for sales and asked if I purchased a car told him no the salesperson never called back. Brayden said he would handle it and call me back in 15 minutes after I gave him all my information. Never heard back at 6:00 PM I called and his cell phone would be sent straight to voice mail. I called and texted again at 7:50 pm no response, left message. Today I called again for Brayden, again I was ignored. At this point I figured this is the way this dealership does business so I called and left a message with a sales Manager and a Finance Manager after the sales manager didn't call me back and again NO CALL BACK. at 7:01 PM I get a text with a ridiculous price on an electric vehicle no one wants and again no courtesy call. People if this is the way this dealership treats customers when they are trying to buy a new $100K vehicle, can you imagine the treatment you will get after you buy it. AVOID IT AT ALL COST. I called the dealership in Oklahoma City and WHAT A DIFFERENCE great service, great prices and what a concept they call back exactly when they say they will call. It's worth the drive and trust me you will save money. I can see how the Management team trains these sales people and what example they set, the bar by management is set very low. It's obvious they need sales when Brayden was cold calling trying to gain some sales from the calls. Yet Managers don't return calls or care what there sales people do otherwise I would of received a call from one of them. More

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