Bradford Rafter

The level of professionalism from Howard, Johnny Pham, Yatin and Bradford was truly impressive. This dealership have set the standard, it will be hard to go anywhere else after this experience. Thank you Yatin and Bradford was truly impressive. This dealership have set the standard, it will be hard to go anywhere else after this experience. Thank you for such a smooth experience with the purchase! More

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From the moment I stepped into Mercedes-Benz of Sudbury, I knew I was in great hands. The entire experience was nothing short of exceptional—defined by professionalism, warmth, and a genuine dedication to s I knew I was in great hands. The entire experience was nothing short of exceptional—defined by professionalism, warmth, and a genuine dedication to service. Every member of the team I encountered, even in the smallest interactions, made me feel valued and welcomed. The dealership itself was immaculately clean and organized, a true reflection of the premium brand they represent. A standout part of my experience was working with Jonny Pham, the Product Concierge and Delivery Specialist. Jonny delivered a truly riveting performance—his knowledge of the vehicle was nothing less than impressive. He walked me through every detail of how the car worked with both patience and precision, ensuring I left feeling completely confident behind the wheel. His passion for the brand and dedication to helping clients understand the full value of their vehicle was apparent and deeply appreciated. Vito Argote, my car salesman, made the entire purchasing process seamless and stress-free. His professionalism and approachability were evident from the start. Vito answered all of my questions with clarity and made sure I was informed and comfortable with each step along the way. His commitment to providing a top-tier client experience never wavered. Sales Manager Brad Raftor deserves special recognition as well. Throughout the entire process, Brad remained incredibly kind, caring, and supportive. His leadership and thoughtful approach created a sense of trust and comfort, and it was clear he genuinely cared about my satisfaction and overall experience. Josue, the Closing and Finance Manager, ensured that the final steps of the process were handled with great care and efficiency. He walked me through all the necessary paperwork with ease and clarity, making what could be a daunting process feel simple and straightforward. Every single team member I interacted with—whether briefly or in-depth—was professional, respectful, and kind. They each contributed to an experience that felt personal, smooth, and luxurious from beginning to end. Mercedes-Benz of Sudbury has set a new standard in customer care. I can’t recommend them highly enough. Thank you to the entire team for making this such a memorable and positive experience. From top to bottom I am fully pleased with my purchase and overall experience at Mercedes Benz of Sudbury. It took me an hour to get to this dealership from my home and I would make that drive 100 times to receive the service I got from them! More

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Fantastic experience. From initial contact, ordering, delivery and dealer preparation. Everyone involved in the process was extremely professional and helpful. My post-sal From initial contact, ordering, delivery and dealer preparation. Everyone involved in the process was extremely professional and helpful. My post-sales session with Jonny was outstanding. He answered all of my questions - including ones I hadn't even thought of - and took the time to make sure I was comfortable with the cars features and advanced technology. I will definitely recommend this dealer and especially a session - or two - with Jonny, More

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Want a wonderful experience working with Franco, Jonny and Sharon purchasing and learning about my new car. I am so glad to have started a relationship with the Sudbury Mercedes dealership. and Sharon purchasing and learning about my new car. I am so glad to have started a relationship with the Sudbury Mercedes dealership. More

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We have purchased many vehicles from this dealership. Everyone there is knowledgeable, friendly and professional. Everyone there is knowledgeable, friendly and professional. More

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Charles Scrymgeour, Francisco Robles and Jonny Pham went above and beyond to make sure we had a great experience and got exactly what we wanted. Have enjoyed purchasing several vehicles from this dealers above and beyond to make sure we had a great experience and got exactly what we wanted. Have enjoyed purchasing several vehicles from this dealership. More

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Buying a C300 from Mercedes Benz of Sudbury was a very enjoyable experience for me. My Sales Consultant, Dakota Haddad was accomplished at finding suitable models which fit my desired feature list and Sal enjoyable experience for me. My Sales Consultant, Dakota Haddad was accomplished at finding suitable models which fit my desired feature list and Sales Manager Brad Rafter was very accommodating in giving me a great sales price. The business end was effortless with Josue Bulux providing a low financing option and useful information on warranty packages I might consider. Then when I picked up the car, Jonny Pham was phenomenal in helping me familiarize myself with using the MBUX interface. Great sales service all around! More

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Overall me and my wife had a great car purchasing experience at Mercedes- Benz of Sudbury. They had a great professional approach for sales and they work for great customer satisfaction. Howard Rosen experience at Mercedes- Benz of Sudbury. They had a great professional approach for sales and they work for great customer satisfaction. Howard Rosenberg had a professional and sincere approach to us which made us buy the car from Mercedes comparing to other brands. All the staff in the shop including Sharon in the front desk were very helpful and approachable. Jonny Pham did a fantastic job explaining all the features of the car. Yatin did a great job with financial aspects of the purchase. Thank you! More

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Dealing with Johny was excellent . He spent over two hours helping me understand and learn my vehicle . If i didn’t understand something he would go back and explain it again. Great cu He spent over two hours helping me understand and learn my vehicle . If i didn’t understand something he would go back and explain it again. Great customer service and attitude. The dealership is very luck to have him as well as Steve Boston who sold me the vehicle These two individuals are the reason that i will make Sudbury Mercedes my only dealership in the fiture! More

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