Bill Sutton

I have been a customer since 1999 and I'm really disappointed with my last service. And now because someone forgot to do their job,that the only thing that making sense to me. I need to split the co disappointed with my last service. And now because someone forgot to do their job,that the only thing that making sense to me. I need to split the cost, of the damage created by services. Since I bought my 2019 highlander never missed a service and everytime I go in, they remind what due for change or something wrong. But this time they forgot to tell me, oh Mrs. Martinez you have leak in your radiodator. Why do a checked list and marked everything in green if it's not truth. So, I feel someone forgot to add all the liquids needed when oil change was done. Bcse not even my car alert me of low fluids. If I don't notice my needle drop to H and back to C quickly and husband opened the hood, we would have never know I have a leak. I was there 2 weeks prior to get my front break done. Now my battery are bad, but my checked list shows green. I knew about my breaks, my tires, my filters which my husband replaced them and since i can only afford to them in sections. They removed my club box and didn't even placed it back right. Is sitting on my front seat door. I'm very disappointed of the situation. And bcse someone felt to notice the leak on my car they are willing to cover 50% of the radiator repair. Isn't fair at all. I don't think I can trust this service department. Very unpleasant customer. More

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My experience wasn’t as great as usual since my usual service advisor was out sick, and the gentleman (Mr Sutton) who handled my ticket was a part-timer, very nice guy, but not familiar with the system, service advisor was out sick, and the gentleman (Mr Sutton) who handled my ticket was a part-timer, very nice guy, but not familiar with the system, wasn’t able to get me a proper quote, he was out by 3PM, worked 2 or 3 days, and locked my car key in his drawer without having a backup to it. The most frustrating part was having a service advisor who is not able to produce, email or text the client information to help make a decision. This is one experience with one backup advisor, my usual experience with my usual service advisor is excellent More

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Excelent as always. My service advisor William (Bill) Sutton always kind. Letting me know every issue with my car and why I should do it. Quick lube and good quality My service advisor William (Bill) Sutton always kind. Letting me know every issue with my car and why I should do it. Quick lube and good quality More

by LUIS IRIARTE Verified Customer Verified Customer

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Great dealer stuff are very nice and responsible they work friendly make you fee good with your new vehicle I recommend to everyone work friendly make you fee good with your new vehicle I recommend to everyone More

by DELGADOLOURDES1966 Verified Customer Verified Customer

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Everything was as ex petted all Q’s were handeled and advise was given about solutions advise was given about solutions More

by J.M. S. Verified Customer Verified Customer

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My Advisor was very nice and informative. I would ask for him again in the future. I would ask for him again in the future. More

by lgaboury25 Verified Customer Verified Customer

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Everything was good until I looked in detail at my invoice. I noticed a car wash charge for $2 which I thought was free. So ok fine but my car was still dirty so I know they didnt wash my car. I will invoice. I noticed a car wash charge for $2 which I thought was free. So ok fine but my car was still dirty so I know they didnt wash my car. I will call a complain for a refund. More

by MAX Verified Customer Verified Customer

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Great service always my go to dealership always recommended to all my family and friends recommended to all my family and friends More

by alen.sotovargas1027 Verified Customer Verified Customer

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I have been a Toyota owner twice and I am always satisfied with the service satisfied with the service More

by durant.teresa Verified Customer Verified Customer

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Bill was amazing! !! Excellent customer service and attention to detail. Give that man a raise!! !! Excellent customer service and attention to detail. Give that man a raise!! More

by fanny_leon926 Verified Customer Verified Customer

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