Bill Finney

I had sent emails about looking at a specific vehicle at Jeff City store. I was very specific in stating I was going to be going to the Jeff City location. They said it would be no issue and would get that Jeff City store. I was very specific in stating I was going to be going to the Jeff City location. They said it would be no issue and would get that vehicle shipped. The COLUMBIA store called and emailed me to confirm I'd still be coming and that they had the requested vehicle. I reviewed the emails to verify communication and told them we had discussed Jeff City. They asked if I'd be willing to make the extra drive to Columbia, even though I was already driving an hour to get to Jeff. It was very frustrating. My salesperson was unfortunately not as knowledgeable about the vehicle that I was test driving and said he wasn't sure when questions were asked. He wasn't able to say things like "this vehicle is nice because... or this vehicle does this...". The ONLY reason I purchased from Joe Machens was because of the vehicle itself. I had test drove some vehicles at Rusty Drewing and had a MUCH better experience there, but they did not have what I was wanting. Their sales person was super knowledgeable and kept providing details about the vehicles driven. At Joe Machens, I did not get that, at all. In previous vehicle purchases I've made in my life, we were given more options at sales time (including taxes in loan, options to choose lien holder, etc). I was not given that. And when it was time to swap from trade to new vehicle, we felt very rushed because it was end of business day. We were not made to feel valued, by any means. And I find it crazy to do most of the paperwork in one building and having to cross a busy street to complete the sale... that's not safe, especially at night when it's dark. More

by queenluck05 Verified Customer Verified Customer

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Jaden was great to work with. He showed us the exact car we wanted and got us in and out very quickly. He showed us the exact car we wanted and got us in and out very quickly. More

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We had a great experience buying my car at this dealership. It was quick and no hassle. Thank you! dealership. It was quick and no hassle. Thank you! More

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Jalen was very friendly and helped us out a lot. Overall a good buying experience Overall a good buying experience More

by Fhsbbmom Verified Customer Verified Customer

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We love our new truck and the Machens team was great to work with. Bill started the process with us and worked hard to find us what we were looking for. When we showed up to look and Bill wasn’t availabl work with. Bill started the process with us and worked hard to find us what we were looking for. When we showed up to look and Bill wasn’t available because he was working with another customer, he was happy to let Josh help us. Josh listed to what we wanted and worked to get us the best price he could. More

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