Arella Berger

My experience was very pleasant from the moment I arrived. The receptionist Kim greeted me by name upon my arrival. She made me feel appreciated as a customer, was extremely personable, friendly, eff arrived. The receptionist Kim greeted me by name upon my arrival. She made me feel appreciated as a customer, was extremely personable, friendly, efficient, I could go on and on. Kim offered me refreshments, held a pleasant conversation with me and from that moment, I knew that I was in for a positive experience at Mercedes-Benz of Annapolis. Arella, my sales consultant came in on her day off to handle my transaction. I was already sold on the vehicle, so there was very little effort required to get me to sign on the bottom line. I informed her that I already had financing in place, but Arella mentioned that Allen would have access to several other options and that MBOA would love to handle my financing needs as well. Allen came and introduced himself and from the moment we spoke, I felt like I had a friend for life. Allen was a joy from the very start. His demeanor was completely out of character for a finance guy, most are cold and stiff, not Allen, he made me feel welcomed and valued instantly. Allen asked me a few questions, and said he’d get right back to me. I was not prepared for what happened next. Allen congratulated me on my credit score and said, “have I got a surprise for you”…. I was offered 2.99 % financing, over 60 months. I almost cried… The financing through one of my other financial intuitions was 4.99 %, but it was based on 36 months. My note would have been almost four hundred dollars more per month and I would have also paid more in finance charges, for a shorter repayment term. I could not have imagined a better agreement. To top it all off, when I returned to pick up the vehicle, Asher gifted me dinner for my daughter and I at a nice restaurant in Annapolis. Allen, Asher and I had been smack talking about football, relationships, etc., and it felt like I was just shooting the breeze with friends that I had know for years. Sorry to be so long winded, but the level of service I received at Mercedes-Benz of Annapolis, was incredible and well deserving of praise and acknowledgement. I am extremely pleased with the overall experience at MBOA. They have a great operation throughout the entire dealership. I can’t praise MBOA enough. Overall, it was the absolute best customer service I have experienced, in a very long time. Keep up the great work, it is very refreshing to experience in this day and age and unfortunately not the norm in today’s society. Another satisfied customer… Lloyd L. Celistan More

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Arella was a pleasure to work with! She was knowledgeable and professional. The dealership is most fortunate to have her! She was knowledgeable and professional. The dealership is most fortunate to have her! More

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My experience @ MB Annapolis was pleasant and Arella was outstanding. Her disposition, willingness and professionalism was welcoming and appreciated. outstanding. Her disposition, willingness and professionalism was welcoming and appreciated. More

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Arella Berger and the Mercedes Benz of Annapolis staff were knowledgeable, courteous, and efficient. Buying a car was a smooth transaction. were knowledgeable, courteous, and efficient. Buying a car was a smooth transaction. More

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We have been treated professionally and they completely demonstrate a true meaning of excellent customer service. demonstrate a true meaning of excellent customer service. More

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My buying process was so smooth. Ms Arella walked me through all the steps. There was no pressure. Good and quality service. Ms Arella walked me through all the steps. There was no pressure. Good and quality service. More

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Arella was the best! She was attentive and answered all my questions! I will recommend her to my family & friends! She was attentive and answered all my questions! I will recommend her to my family & friends! More

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Arella Berger, Exceptional Customer Service. My wife and I recently had the pleasure of working with Arella, and she exceeded all of our expectations. From the moment, we stepped into the showro My wife and I recently had the pleasure of working with Arella, and she exceeded all of our expectations. From the moment, we stepped into the showroom, she greeted us with warmth and professionalism. Arella took the time to understand our needs and preferences, and she went above and beyond to accommodate our vehicle build requests. She communicated well throughout the process and kept us up-to-date on our vehicle statuses. Her transparency and honesty throughout the process is greatly appreciated. Moreover, she made the entire purchasing experience seamless. I highly recommend her as a salesperson to work with. In the end, we drove off the lot with 2 of our dream vehicles. Overall, we recommend Arella Berger to anyone in search of a premium automotive experience. Five stars doesn't do justice to the level of service she provided. Thank you Arella for exceeding our expectations. More

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Arella was pleasant to work with and she made the experience enjoyable! Her service was wonderful experience enjoyable! Her service was wonderful More

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Excellent experience working with Arella. She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding the car with the options we were looking for. More

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