Anthony Forbes

Extremely poor service experience. I went to the dealership for detailing services (Ultimate package). First time, it was not done properly and I took it back and met the Service Manag I went to the dealership for detailing services (Ultimate package). First time, it was not done properly and I took it back and met the Service Manager whom I showed the things were not as expected. He agreed and apologized. I was asked to bring the vehicle back for redoing the detailing. I dropped the vehicle and left it for 6 days to do the jobs nicely. I dropped the vehicle after hour on Sunday evening. No one called until I followed up on Friday to know the status of the job. I talked directly with the Service Manager and he confirmed that the job is done and I can pick-up the vehicle on Saturday morning. I went today to pick up and found the service manager at the service desk and tried to talk to him but he asked me to talk to another person and left. Then I was told to wait outside that someone will be bring the car. Another person brought the car and just left without talking/handing over the car. It was so frustrating that the same issues (dirt, dust inside, stains outside etc.) remained and appeared that nothing was done. When I met the service manager, I requested him to take care of it so that I don't need to bring back again as I live in Oshawa and it costs me every time I bring the car and use uber to return. The services they provided is not even closed to the services promised on their printed brochure/explained during the service booking for the Ultimate Detailing package. I will never visit the dealership again for any services. More

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For a Dealership there service prices aren't that bad compared to other local mechanics. And you know that your getting Toyota original parts Cameron is the service rep. I always go to He knows me and compared to other local mechanics. And you know that your getting Toyota original parts Cameron is the service rep. I always go to He knows me and my car 2013 Venza and he is always helpful with suggestions about my car. More

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Adam Hassira, (Service Manager/Shop Foreman), is honest, professional, knowledgeable and approachable! He has a fantastic team that is friendly and provides excellent service. I would not hesitate to recomm professional, knowledgeable and approachable! He has a fantastic team that is friendly and provides excellent service. I would not hesitate to recommend them. More

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This dealership get a five star for its service and its sales. We have been going there for over 40 years as a family. I trust them and recommend them to everyone. I trust them with our youngest Toyota dri sales. We have been going there for over 40 years as a family. I trust them and recommend them to everyone. I trust them with our youngest Toyota drivers in our family as they treat them with respect. The sales people are patient and respectful all the while taking care to find a product that suits our needs, no matter how many months it takes. They keep in contact with us and update us when needed but never overstep the boundary of personal space and time. Thank you, we will be back. Sophie Peters More

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Outstanding commitment to quality work at very competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer of theirs since 1994, 30 years ago. The reason for my long-term loyalty is quite simple: Whitby Toyota is by far the best dealership of any brand of vehicle I have ever known. Don't just take my word for it: drop by the dealership yourself! More

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I have been coming here for more than 15 years because of the good service from beginning to end. the good service from beginning to end. More

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Have always gone to this car dealership with my older model vehicle for servicing as I find them to be quite honest and trustworthy, consistent, reliable and dependable. Pricing is somewhat comparabl model vehicle for servicing as I find them to be quite honest and trustworthy, consistent, reliable and dependable. Pricing is somewhat comparable with other dealers but I have come to rely on the expertise of the service manager Adam, who is always upfront and honest. More

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Thank you for your services, very fast and on time thank you so much. Best regards you so much. Best regards More

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I have been going there for years. Just bought a new truck. Everything is always great. Just bought a new truck. Everything is always great. More

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Nice people, very accommodating if you need something with regards of the services or your car. with regards of the services or your car. More

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