Annie Thompson
Annie Thompson at Dean Team Subaru Volkswagen
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Annie Thompson

Service Advisor

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, MO 63011

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4.9
194 Reviews
4.9

194 Reviews

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194 Reviews of Annie Thompson

June 16, 2024

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Employee Rating

We’ve purchased two vehicles from Dean Team, and have been using the service for 13 years. Everyone is always helpful and courteous. They know us by name and take care of us. More

by MB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 11, 2024

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I enjoyed a wonderful experience working with Sam. Not only was Sam professional but was very knowledgeable, even on the new 2025 Forester that I purchased. I enjoy a very nice relationship with sev More

by kaypaluch
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

May 29, 2024

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Wes was so helpful in finding me the best car for my needs- he answered all my questions thoroughly so I was confident in purchasing my Forester. All the staff I interacted with were kind and happy to h More

by brittany.endejan
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Wes Gallegos, Jason Moore

May 17, 2024

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Ed and his team were incredibly helpful! Their communication and clarity through each step of trading in and buying a new car made this a great experience! More

by NWELCH48
Sales Price Transparency
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Recommend Dealer
Yes

April 25, 2024

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Always enjoy working with Sam and Annie. Sam has delivered 3 Subarus thus far and is terrific at explaining all the facets of a Subaru vehicle. There was never any pressure and we are on a More

by nickelct
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 26, 2024

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After seeing a car advertised on-line by this dealer, I phoned in and scheduled a test drive with Carl Schaeffer within 30 minutes. Reaching a final deal was straightforward, and Carl & Jeff moved the p More

by dw
Recommend Dealer
Yes

Other Employees Tagged: Carl Schaeffer, Annie - Service, Jeff - financial

February 19, 2024

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Employee Rating

Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. More

by ocindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 04, 2024

Dean Team Subaru Volkswagen responded

Ms. O’neill, I’m sorry to hear that you had such a bad perceived experience. Unfortunately, when cars age and are in need of expensive repairs we sometimes must be the bearer of bad news that no one wants to hear. I know that there was some confusion with your windshield replacement as well and the coverage that you purchased at the time of delivery. You had scheduled an appointment to have your windshield replaced under your insurance policy unbeknownst to my department that you had purchased windshield coverage from the manufacturer. We then found out and made you aware of that coverage and you then insisted that we mislead you, which was not the case. After your numerous requests, we finally reimbursed you your personal insurance deductible out of a dealership goodwill that we weren’t responsible for. So, I’m a little surprised by this review out of the blue since we haven’t seen you in 8 months? I would be happy to further discuss any concerns you may now have at any time so please feel free to reach out directly. We wish you the best in your future services wherever they may be,

Mar 04, 2024

ocindy responded

They will be anywhere but at your dealership. Things are a bit more rosy sounding in your response than they actually were, as we both well know!

February 06, 2024

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Employee Rating

Dean Team Subaru service department is first rate service advisors are very helpful always helping you with needs More

by larryjo1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2024

Dean Team Subaru Volkswagen responded

Hi there, thank you for taking the time to leave a 5 star review. We are thankful for your business and are glad to hear that our service department provided a positive experience. We strive to make our customer's experiences as easy as possible. Please let us know if you need anything else!

January 30, 2024

Dealership Rating
Employee Rating

The Dean team has the best service department. Annie & Duke always go beyond the call of duty. Recently I got my second Subaru from Mike. Mike went out of his way to help and explain my new Subaru More

by Hdg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duke Iwata , Michael Kaufman

December 31, 2023

Dealership Rating
Employee Rating

Annie is the best service rep. She is the reason I come to Dean Team More

by m_beckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Fix

Dec 31, 2023

m_beckman responded

Dean Team is the best.

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