Andy Ziegler | Page 3

I’ve been having my LEXUS’ serviced here for over 10 years and everyone is a pleasure to deal with. years and everyone is a pleasure to deal with. More

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I bought my 2002 Lexus GS430 in 2008. I still have it in large part because I learned very quickly that it was far better to have it serviced at Lexus of London. Time and again staff, from the concierge t large part because I learned very quickly that it was far better to have it serviced at Lexus of London. Time and again staff, from the concierge to the people who wield the wrenches, demonstrate a degree of professionalism and efficiency (not to mention friendliness) little seen in this day and age. Details would take too long to read and even longer to write. I'll summarize my major point this way: Like many people, I thought dealerships overcharged for service and parts. Lexus taught me that I don't save money by paying twice for a job that Lexus does right the first time. I still drive a 20 year old car because it performs in all ways better than the day I bought it. Why? Because after-market parts installed by the previous owner have been replaced with Lexus parts installed by skilled professionals at Lexus. More

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Am impressed by the staff, very polite, attentive and helpful.Seeing a deaf mechanic to me was impressive. helpful.Seeing a deaf mechanic to me was impressive. More

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Had a wiper motor go on the weekend, called Monday morning and Nicole in service and Andy in parts worked together to find a part that they could get delivered same day and get us an appointment in th morning and Nicole in service and Andy in parts worked together to find a part that they could get delivered same day and get us an appointment in the afternoon. We have bought two vehicles there so far and wouldn't hesitate to buy another for our next and we drive an hour each way for service so we. An continue to use them. They really take care of their customers!!! More

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We met Sue on arriving for the first time, we knew what type of car we were looking for. Sue, with pride, explained the difference of the various types of cars similar to what we looking for and also expla type of car we were looking for. Sue, with pride, explained the difference of the various types of cars similar to what we looking for and also explained the fundamentals of the car, on the test drive. Sue also explained the finance options available. All the people we have dealt with were very professional and informative. More

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Consistently customer focused, any work performed has always been as described. Frequently have a loaner available if need be. Washing my car after service is always appreciated. always been as described. Frequently have a loaner available if need be. Washing my car after service is always appreciated. More

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Great 1st experience We recently purchased our 1st Lexus from this dealership, and it probably won’t be the last. We have never enjoyed the car buying task, despite havin We recently purchased our 1st Lexus from this dealership, and it probably won’t be the last. We have never enjoyed the car buying task, despite having owned many many cars in our lifetime.I must say however that right from our first step inside the door, to the most recent trip back to the parts and service team, our experience has been nothing but positive. Despite making an unplanned stop at the dealership without an appointment that first day, Rhonda greeted us with a smile and arranged to have a sales team member meet with us almost immediately. We ended up making a purchase that day, and between Sue and Thomas, we have never had a transaction completed that smoothly and quickly, and no stress! The follow up has been great, our questions have been answered quickly and a couple little items have been taken care of smoothly. More

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Great Experience! I recently bought a used 2015 Lexus NX 200t at this dealership and had a great experience with sale, part and service departments. They made my Lexus I recently bought a used 2015 Lexus NX 200t at this dealership and had a great experience with sale, part and service departments. They made my Lexus looks and runs like new. I had a chance to deal with quite a few people before and after I picked up my Lexus. Chris Pinelli, Kevin Gittens, Allan Calvert (Best Brand Ambassador), Adam Mann (Best Service Master), Romeo Nissan (Best Service Advisor), Lauren Rossini (Best Financial Manager), Andy Ziegler and Carly Vandermolen are great people to work with and very helpful to me before, during and after the deal. Thank you Lexus of London! More

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I love this sales for sure. He is very kind, friendly and patient. He knows what I need and give me great suggestions. I recommend him to you and he is nice man! patient. He knows what I need and give me great suggestions. I recommend him to you and he is nice man! More

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Winter tire issue I have always had great service at Lexus of London. Sales and service staff have been excelent to work with and service work has been great. I have always had great service at Lexus of London. Sales and service staff have been excelent to work with and service work has been great. More

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