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Andrew Mak
44 Reviews
44 Reviews
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44 Reviews of Andrew Mak
August 27, 2024
I have BMW 335d 2010 , I had complete brake replacement done few month ago, since then I had been back to service department 7th times already, car vibrates or noise upon brake, the change rotors tow time done few month ago, since then I had been back to service department 7th times already, car vibrates or noise upon brake, the change rotors tow times already, last time they kept car for three days , chamfered edges of pads noise was gone, now vibration is back. I am not sure what I have to do now ask for refund and go to diffrent bmw service dept More
by samp
Other Employees Tagged: Kennard Chan
July 02, 2024
Hope the customer service answers more details, in order to understand what service is how important for me. to understand what service is how important for me. More
by schiufan
Other Employees Tagged: Alex Ceolin
April 30, 2024
Left my car for repair on Apr 9th, no date of pick up, just keep telling me tomorrow and tomorrow, no car for 10 days, no loaner, no reply until I had to borrow someone's car to go in person to the worksh just keep telling me tomorrow and tomorrow, no car for 10 days, no loaner, no reply until I had to borrow someone's car to go in person to the workshop to escalate the issue and then having spent $3500 to repair my car, 1 week later, same issue arose and advisor is saying it's not the same issue and asking me to pay $1000 to repair. Ridiculous and felt scammed. The worst workshop experience I ever had in my life. More
by maka910
August 10, 2023
easy to book an appointment, excellent services, very friendly people. clean and nice dealership environment. friendly people. clean and nice dealership environment. More
by aw01
Other Employees Tagged: Bobby. Chan
July 27, 2023
Dealership is always clean and well staffed. Issues that have been brought to the attention of the service manager was addressed. Issues that have been brought to the attention of the service manager was addressed. More
by PaaDon465
Other Employees Tagged: Harsh Thakker
April 10, 2023
Very good . Super good.I like the service .take less than 2 hours .all done .Thank you Super good.I like the service .take less than 2 hours .all done .Thank you More
by June
Other Employees Tagged: Shelly Clarke, Kennard Chan, Antonio Leung, Bobby. Chan, Social Media, Mac Shen
March 28, 2023
I had great deal with Justin in the Sales Dept. Supportive, good communication. Highly recommended. I had terrible experiences with Andrew in the Service Dept. No help if you are not paying cu Supportive, good communication. Highly recommended. I had terrible experiences with Andrew in the Service Dept. No help if you are not paying customer. Giving wrong information to customer. Terrible advisor. Hope he would never be assigned on my reservation again. More
by JJ
Other Employees Tagged: Justin Ni
December 10, 2022
Went for a RECALL for the Blow-By Heater. They DAMAGED the ELECTRICAL PANEL. - Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days. They DAMAGED the ELECTRICAL PANEL. - Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days. ---WITHIN 3 DAYS OF PICKING UP THE VEHICLE, MY HEATING/AC FANS STOPPED WORKING - NEVER HAD THIS ISSUE BEFORE! - This new issue was also created by BMW, IT WAS NOT A COINCIDENCE! --When I took the vehicle in AGAIN for repairs AND ASKED THE AGENT (ANDREW MAK), IF THIS NEW ISSUE WAS DUE TO THE WORK DONE PREVIOUSLY AND IF IT SHOULD BE COVERED BY BMW - THIS RUDE, UNPROFESSIONAL PERSON DOES NOT ANSWER MY QUESTION AT ALL AND JUST QUOTES THE (OVERPRICED) PRICE FOR THE REPAIRS. ****CONCLUSION: BMW IS A SCAM AND THEY CONDUCT UNETHICAL PRACTICES TO SABOTAGE VEHICLES DURING SERVICE, SO THAT THEY CAN GET BUSINESS AGAIN FOR REPAIRS AND OVERCHARGE BY 3-4 TIMES OR MORE****** **********SHAME ON YOU BMW********************* More
by Suhas
