Dealership Experience
7 yrs, 3 mos
Languages Spoken
English
97 Reviews
Write a Review97 Reviews of Alison Matthews
January 07, 2025
I had a very disappointing experience with Charlesglen Toyota dealership in Calgary. As a first-time car buyer, I trusted them to provide fair pricing and honest advice. Unfortunately, I was sold a car si Toyota dealership in Calgary. As a first-time car buyer, I trusted them to provide fair pricing and honest advice. Unfortunately, I was sold a car significantly overpriced compared to the market value. I was assured that the dealership would buy back the vehicle at a favorable price if I decided to sell it in the future. However, when I returned after eight months to sell the car, they initially offered one price but later changed their stance. To make matters worse, they ultimately refused to take the car altogether on the same day. The sales team and managers displayed an unprofessional and hostile attitude throughout the process. Their lack of transparency and unwillingness to honor their word was both frustrating and disappointing. Additionally, their prices are noticeably higher than other dealerships in the area. I strongly recommend avoiding this dealership if you’re looking for a trustworthy and customer-focused experience. More
Other Employees Tagged: Vivek Muraleedharan
December 24, 2024
Friendly atmosphere, friendly and outgoing staff and sales people. A good selection of vehicles and are willing to work with you to make the process a pleasant experience. sales people. A good selection of vehicles and are willing to work with you to make the process a pleasant experience. More
Other Employees Tagged: Valarie Parsons, Brad Thompson
November 03, 2024
Excellent service from Val once again! We are loving my new highlander! Thank you very much Val! We are loving my new highlander! Thank you very much Val! More
Other Employees Tagged: Alex Keong, Valarie Parsons
September 19, 2023
Amazing service! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! More
Other Employees Tagged: Tim Beach, Valarie Parsons
September 12, 2023
Amazing Service from everyone, they really know how to make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and beyond to meet and exceed all your expectations. Justin in Finance was also amazing! He was very good at explaining everything to my husband and I and answered all our questions in great detail. He also had our vehicle registered and plated for us before we picked up the vehicle, which was so nice! Even the managers came to congratulate us on our new purchase!! Honestly could not have asked for a better experience. I will absolutely be recommending Charlesglen Toyota to all my friends and family! Thanks again, you guys rock! More
Other Employees Tagged: Tim Beach, Phil Dao, Khalil Aburashed, Valarie Parsons , Kate Thomson, Justin Yang
May 05, 2022
Although I went to Charlesglen Toyota hopeful to buy a car, I left with a vehicle I wouldn't have thought of buying thanks to Omid! The car is just perfect for me, my family and my budget. I told him he w car, I left with a vehicle I wouldn't have thought of buying thanks to Omid! The car is just perfect for me, my family and my budget. I told him he was honest and natural compared to the salesman I interacted with from other dealerships. I am cruising my SUV with prestige! More
Other Employees Tagged: Omid Ebrahimi
November 25, 2021
Ate Anne Reyes and Kuya Nomer Agorilla were very helpful and friendly. Definitely gave me a great experience in buying my first car. Highly recommend them both, and would definitely buy from them again in t and friendly. Definitely gave me a great experience in buying my first car. Highly recommend them both, and would definitely buy from them again in the future! More
Other Employees Tagged: Anne Reyes , Nomer Agorilla