Alison Matthews

Excellent service from Val once again! We are loving my new highlander! Thank you very much Val! We are loving my new highlander! Thank you very much Val! More

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Amazing service! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! Felt so welcomed when I picked up my vehicle. Val is a gem! And her cookies and biscuits are to die for!! More

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Amazing Service from everyone, they really know how to make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and make you feel at home and ensure you are well taken care of! Everything was a breeze, Val is so kind, knowledgeable and she definitely goes above and beyond to meet and exceed all your expectations. Justin in Finance was also amazing! He was very good at explaining everything to my husband and I and answered all our questions in great detail. He also had our vehicle registered and plated for us before we picked up the vehicle, which was so nice! Even the managers came to congratulate us on our new purchase!! Honestly could not have asked for a better experience. I will absolutely be recommending Charlesglen Toyota to all my friends and family! Thanks again, you guys rock! More

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excellent service and community involvement. We have bought several vehicles there and have always been happy with service and attention to detail. We have bought several vehicles there and have always been happy with service and attention to detail. More

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LOVED the Family Day event. Great idea! I love all your involvement in the community. Great idea! I love all your involvement in the community. More

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Although I went to Charlesglen Toyota hopeful to buy a car, I left with a vehicle I wouldn't have thought of buying thanks to Omid! The car is just perfect for me, my family and my budget. I told him he w car, I left with a vehicle I wouldn't have thought of buying thanks to Omid! The car is just perfect for me, my family and my budget. I told him he was honest and natural compared to the salesman I interacted with from other dealerships. I am cruising my SUV with prestige! More

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Omid is very kind and treated me like family. Thanks to Alison(sales manager) and Holly in finance! Alison(sales manager) and Holly in finance! More

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Ate Anne Reyes and Kuya Nomer Agorilla were very helpful and friendly. Definitely gave me a great experience in buying my first car. Highly recommend them both, and would definitely buy from them again in t and friendly. Definitely gave me a great experience in buying my first car. Highly recommend them both, and would definitely buy from them again in the future! More

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I am from Winnipeg, Manitoba. I recently bought a 2018 Toyota Camry Xse V6 from them. The car had damage on car proof, the doors were replaced so I specifically asked Mitch(the salesperson I was dealing w Toyota Camry Xse V6 from them. The car had damage on car proof, the doors were replaced so I specifically asked Mitch(the salesperson I was dealing with) that if there is any wind noise or any other damage and they promised me no damage at all as the repair was done at Toyota certified shop and their mechanics checked it too. I got the car shipped to Manitoba. The first thing I saw was wind chips on the windshield and I asked Mitch and he told me there wasn't any damage. So I got the report from the shipping company and they told me that the car already had chips as their driver noticed. Then the next day I took the car on the highway since I bought it to commute from Brandon to Winnipeg, Manitoba(2 hours away) I heard alot of wind noise so I called Mitch to tell him about the wind noise and the rock chips and asked him as he told me the car was in great condition. He told me to talk with his used sales car manager, Alison. I talked with her and the first thing she said was "I could have sold this car for more here locally! And if you wanted no issues with your car I would have gone with a brand new one". I only asked her why did you guys hide stuff and she said "we all drove the car and there wasn't any issue and told me to go get it checked with the local Toyota dealership and wanted to talk with the journeyperson" She never picked up my calls even tho I gave Mitch and her a heads up and after calling him on his personal phone for 3 times he finally picked up and talked with the mechanic and finally believed me since they thought I was lying. They approved for $300 and said tell them to bill us directly. I told them the first thing why did you guys hide? And I also said I don't want the money I want the issue fixed! Because you guys never disclosed it! The repair for that car has gone over $300 at Precision Toyota here in Brandon and the issue is still not fixed! And yesterday when I texted the salesperson I need an update with whats going on and his reply was "I have drivin the car and I didn't hear any wind noise. Also our service department inspected it and toyota certified the car and it passes certification. We tried helping you out because you felt there was wind noise but I am not sure what else to tell you. I am done dealing with this" like I paid for the car not like I am begging for anything! They even talked with the mechanic here and that is why work is going on it! When it's time to buy a car they are very nice and things are nice and good but what matters is when there is an issue they don't know you? You guys didn't disclose anything like that and told me and gave me your word that it had no issues and now the car is in different province this is what you guys do? And I got to know yesterday too that they sent me a cheque of $300 to deal it with and want pretty much nothing to do with me! Because Alison's word was tell them to "bill us directly" even Mitch gave me their dealership # and name and tell them to bill them directly when he talked with the journeyperson for the very first time! Like this is clearly not discourse of full details, hiding, trying to curb, and pretty much fraud and now they sent me the cheque to show they tried to help when I got treated like this! WORST SERVICE EVER AND I HOPE THEY NEVER TREAT OR TREATED ANYONE LIKE THIS! I only want my car to be fixed and for them to take responsibility for their doings! And I hope they never treat anyone like this whoever trusts them on their word and buying the car without looking at it first! More

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Great team to deal with, very helpful and no pressure. Would recommend Paul, Garnett, Alison, and the Charlesglen Toyota to anyone who is looking to get into a new vehicle. Would recommend Paul, Garnett, Alison, and the Charlesglen Toyota to anyone who is looking to get into a new vehicle. More

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