Alexis Belanger

Contacted Heritage online re: a specific pre-owned vehicle’s availability and was almost immediately contacted by Alexis Belanger. Arranged a same-day visit and ultimately bought the car. Alexis was a vehicle’s availability and was almost immediately contacted by Alexis Belanger. Arranged a same-day visit and ultimately bought the car. Alexis was a delight to work with, from pre-arrival to test drive to negotiating to post-purchase follow-up. And the lady knows her Subies! We basically monopolized her entire Saturday afternoon but never felt rushed or as if she had something better to do. Shout-out to Sales Mgr. Jim Pedersen as well. Very pleasant, laidback, and easy to work with. This was a cash purchase, so no financing needed. However, Ako Ahmadi was not at all high-pressure on the paperwork side as we were upfront about not wanting any add-ons. All docs completed with him were done electronically and saved on a USB for me. Very handy, and impressive technology! Thanks, Alexis, Jim, and Ako! More

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Outstanding sales service provided by Alexis, Aaron, Greg, and Ako. Truly exceptional staff. The honesty and integrity shown to me in this recent purchase of my Subaru Crosstrek was, without a doubt, in Greg, and Ako. Truly exceptional staff. The honesty and integrity shown to me in this recent purchase of my Subaru Crosstrek was, without a doubt, inspirational. Well done Heritage Subaru Owings Mills! More

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This dealership was amazing to work with on leasing my Crosstrek. Alexis was my sales person and she was incredible! She remembered little details from our first contact (a suitcase fitting in trunk) and Crosstrek. Alexis was my sales person and she was incredible! She remembered little details from our first contact (a suitcase fitting in trunk) and never forgot my preferences and bottom line budget number. The entire staffed worked with me to get my deal down to what I could afford. Even though it was the end of the month and a holiday weekend, I never felt like a number to them. The finance professional, Greg, took the time to make sure I understood all details of the contract, did not try to upsale me on things I wouldn’t need and answered ALL my questions without talking down to me or making me feel stupid for not knowing on my own. As a single woman shopping for a car on my own, trust is important to me and respect. I never felt like I was being taken advantage of or was not getting the attention I deserved. The follow-up AFTER the deal was done was also incredible. I received welcome emails and calls, I was offered a free service call just to go over all the features of the vehicle, I was treated to a free car wash when my new tags came in and they were placed on the car for me as well! I was able to personally communicate with the general manager, Michael, when a piece of scam mail came to me looking like official Subaru program and was guided by him on how to handle. Everyone I encountered at this dealership was friendly, knowledgeable and treated me with dignity and respect. The refreshments were delicious, the bathrooms were clean and the entire atmosphere of the dealership was welcoming and friendly! This is the place to buy a Subaru if you are in Maryland! More

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Got my new Subaru crosstrek from heritage subaru Owings mills, like this car and Aaron, Micheal, Alexis are very helpful to my purchase process, recommend and thanks! mills, like this car and Aaron, Micheal, Alexis are very helpful to my purchase process, recommend and thanks! More

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