Alex Clothier

Clearly communicated what I needed done and gave me options. Thank you so much Alex options. Thank you so much Alex More

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I can’t say enough wonderful things about Alex at Mercedes-Benz of Annapolis. He is truly the best and an absolute pleasure to work with! Not only is he incredibly knowledgeable and professional, but Mercedes-Benz of Annapolis. He is truly the best and an absolute pleasure to work with! Not only is he incredibly knowledgeable and professional, but he has also helped me out of a couple of emergency situations with such calm and efficiency that I can’t imagine going anywhere else. Alex is always available when I need assistance, and his commitment to ensuring everything goes smoothly is beyond impressive. It’s rare to find someone who consistently goes above and beyond to provide exceptional service, but Alex does just that. I trust him completely with my vehicle and always leave feeling confident that I’ve received the best care possible. If you’re looking for a service rep who’s dedicated, dependable, and fabulous to work with, Alex is the one you want! More

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My service rep Alex is always courteous, knowledgeable, and fast. His recommendations are thoughtful and well received. and fast. His recommendations are thoughtful and well received. More

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Always fast service. Alex was efficient when I was in a hurry and it was appreciated! Alex was efficient when I was in a hurry and it was appreciated! More

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I had the pleasure of doing business with Darnel Bowens while purchasing my Mercedes A Class 220. Darnel made the entire purchasing event easy and offered me a fair deal on my trade . I also want to recogn while purchasing my Mercedes A Class 220. Darnel made the entire purchasing event easy and offered me a fair deal on my trade . I also want to recognize Larry Cash the business manager who made sure I was able to secure a loan at a lower APR compared to other loan offers. Overall I enjoyed the few hours spent while closing the deal and feel very pleased with my purchase. More

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Always a wonderful experience. So professional and Alex has been helping me for years. He always keeps me informed. Can say enough great things! So professional and Alex has been helping me for years. He always keeps me informed. Can say enough great things! More

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My Service Advisor Alex Clothier brilliantly handled my 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced a 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced and now my car stops like a dream again and I do not have to worry! The service shop did not have all of the parts on hand, so Alex put me in a brand new Black on Black 2024 Mercedes-Benz GLB with only 13 miles on it and he said "You keep the car over the weekend and enjoy yourself!" This is the type of service that people dream about from other car companies! I have become uncustomed with this type of excellent service on my car thanks to Alex! More

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My Service Advisor was Alex Clothier and he is as always absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will cont absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will continue to own a Mercedes just so I get to keep him as my service advisor! More

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For the First time ever today I showed up at 07:30am at the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definit the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definitely surprised my Service advisor Alex Clothier who was like "What are you doing here, what's going on" because 99% of the time they are used to calling You! I explained to him the brake noise and he was ready to get me in right then and there but I did not drive my 2020 Mercedes GLB there. Alex promptly scheduled me for service in February and I am now good to go! And not once did I even mention to schedule me for a loaner because this is not his first rodeo with me, it was already done like he was a magician or something! More

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Fantastic experience with Alex Clothier and Annapolis! Alex Clothier and Mercedes-Benz of Annapolis service center are excellent as always! I randomly volunteer to pick-up an elderly church friend from ki Alex Clothier and Mercedes-Benz of Annapolis service center are excellent as always! I randomly volunteer to pick-up an elderly church friend from kidney dialysis and need reliable transportation. Weather reports indicate snow on the road and the last thing you want happening is to have vehicle issues that can turn a serious medical condition into a medical emergency. The service department - customer service lady was very kind to assign an appointment time plus provide a loaner vehicle this week due to a last-minute cancellation. I was very grateful for the available appointment date but the appointment time still required an overnight and driving an unfamiliar vehicle. When I happen to arrive very early on the day of my appointment, Alex Clothier understood completely and allowed me to check-in early. Mercedes-Benz of Annapolis service center and Alex Clothier had my vehicle serviced, washed and I was a pretty happy customer! I was so grateful to be back on the road with my own vehicle the same day! This act of kindness and professionalism saved hours of my time and provided peace of mind knowing I'll be driving safely in my own vehicle during the "big snowstorm". Thank you, Alex Clothier, customer service and the entire staff, for working with customers, their schedules and showing real concern for their safety and wellbeing. God bless! Beyond FIVE STARS if possible! More

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