Alex Barroso

BEWARE of this place! ! Jorge, the manager has been very aggressive with a power hungry, intimidating way, yelling and even lying about how events occurred. Daniel, the Dir ! Jorge, the manager has been very aggressive with a power hungry, intimidating way, yelling and even lying about how events occurred. Daniel, the Director is not any better, although not aggressive, he has been very power hungry, intimidating. Alexander Barroso had my 17 year old sign off on work to be done without even checking that he was a minor and that the vehicle was registered to me. They did whatever they did without any authorization, permission or signature from me and they have refused to give me back my vehicle that God knows why they want to keep it at their place overnight with different excuses as to why not to let me have it when it shouldn'thave been there in the first place (payment, no payment, system down...). I have heard with my own ears customers telling them they will take legal action against them & they just laugh at that. They supposedly "fix" something & over & over again the same issues occur & new issues arise. In my opinion, they are the worst place that you can take your vehicle to. More

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Great service. Courteous and very helpful. My service rep was wonderful and the wait wasn’t long Courteous and very helpful. My service rep was wonderful and the wait wasn’t long More

by glorianario17 Verified Customer Verified Customer

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Did a great job, fast tire exchange. Was a good service and awesome communication. Would recommend Was a good service and awesome communication. Would recommend More

by jorg Verified Customer Verified Customer

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1 week prior to my appointment I submitted a warranty claim for a rear window leak in order to have a replacement ordered. It was not there on my appointment date. I have to return at another date. claim for a rear window leak in order to have a replacement ordered. It was not there on my appointment date. I have to return at another date. More

by lehrstackle Verified Customer Verified Customer

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I received a call to make an appointment for a recall that I have to go there to change some piece in the car. I received sms, emails reminding the day for the app, also one day before check in message, that I have to go there to change some piece in the car. I received sms, emails reminding the day for the app, also one day before check in message, I went there to the right time talk to Obi from service and he looked in the pc and said the piece is not there many people is waiting, is not true that we can be there to change this piece in the recall, he does not know when this will arrive... there is a long list of people waiting, we should wait also. So we were surprised and explained hime this can not be, people called extra to make app and emails etc and he said he does not know how could call us he can not do anything,... I must mention I cancelled other app I had before to be there, and is far away from home. so we trusted that was true what he said, because a person in a "Service" position, SHOULD KNOW what talks about.... But we went home, and we decided to give a call to complain about this bad service and lie story about the recall app. The manager from Pieces, and older man I think his name is Tom, called us back when hear our voice message and told us the pieces are there for urs, we had to go back again and do the service. By our surprise ALL WAS THERE not what obi said!!!!! conclusion- we wasted the whole day.... and nobody said SORRY.... btw we still received sms saying our car was in service haha and the car was long time ago received, really unprofessional and unfriendly car dealer. PS: when we picked up the car we bought it new in the center and the car was dirty inside and also in the back seats and had 35 miles!!!! like someone did a test driving there ... really I absolute do not recommend this dealer. also when we do service THEY NEVER CLEAN THE CAR LEAVE IT DIRTY.... IS SO SO EASY TO MAKE CLIENTS HAPPY... SO EASY TO LOOSE THEM. More

by JB Verified Customer Verified Customer

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Tardan un poco pero buen servicio y atención , mi carros siempre lo e llevado con ellos y la verdad muy recomendable siempre lo e llevado con ellos y la verdad muy recomendable More

by alondrareyeslara00 Verified Customer Verified Customer

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Fast and friendly service, short wait. I was able to bring in my vehicle on the weekend. I was able to bring in my vehicle on the weekend. More

by LIANASIUKAEVA Verified Customer Verified Customer

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The loan officer “BOWTIE” sold me the maintenance contract assuring me my concerns about wait times for service would not be a problem. 1st oil change over 3 hours, and second oil change 3 hours. S contract assuring me my concerns about wait times for service would not be a problem. 1st oil change over 3 hours, and second oil change 3 hours. Short term gain will cost Cape Coral Chrysler long term loyalty and profits. More

by Jason Verified Customer Verified Customer

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Popped in for a quick oil change/tire rotation and my vehicle had a recall. Everything done and I was out the door in just over two hours. Car washed too! vehicle had a recall. Everything done and I was out the door in just over two hours. Car washed too! More

by dpritchardhomes Verified Customer Verified Customer

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Vehicle was serviced without appointment because I thought vehicle braking system was unsafe despite assurances to contrary in March. Very much appreciated same day service but still have questions r thought vehicle braking system was unsafe despite assurances to contrary in March. Very much appreciated same day service but still have questions re service. Emma Russo said someone would call to discuss same but it didn't happen. More

by wildeman Verified Customer Verified Customer

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