Abe Omar

Ay Lexus of North Miami, I encountered an extremely poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is a poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is an urgent need for a comprehensive retraining program that should prioritize enhancing the overall customer experience. More

by FAITHCHURCH93 Verified Customer Verified Customer

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My 5-star rating is specifically based on my experience with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and h with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and he does his utmost to make his customers comfortable and to provide a pleasurable experience. He is efficient and respectful of the customer's time and needs. He interacts beautifully and listens well, in contradistinction to many dealership sales reps who are script regurgitators and only pretend to listen. Efrain is the best. To be frank and clear, I do not have an equally high opinion of the dealership management in general. On each occasion that I have transacted with Lexus of North Miami, I have been subjected to deceptive practices by management, which I have ultimately been able to overcome and avoid by virtue of my own vigilance. Not to say that Lexus of N. Miami is unique in this regard - my experience with all auto dealerships has been similar. All told, I put up with the nonsense because of the superior service provided by Efrain Ponce. In an era where there has been tremendous degradation and depersonalization of corporate customer service, generally, I appreciate the consummate professionalism of Efrain all the more! I am also giving a 5-star rating for Abe Oma (finance) and also laud his professionalism. More

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Excellent all around service whether purchasing or leasing a new vehicle or servicing an already existing one leasing a new vehicle or servicing an already existing one More

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I recently had the pleasure of working with Anna during my car purchase. Her professionalism and expertise made the entire process seamless and stress-free. Anna demonstrated a deep understanding of the ve my car purchase. Her professionalism and expertise made the entire process seamless and stress-free. Anna demonstrated a deep understanding of the vehicle and provided clear, helpful information without any pressure. Anna’s commitment to customer satisfaction was evident from start to finish, including a follow-up after the sale. I highly recommend Anna to anyone seeking a knowledgeable and dedicated car sales professional. Thank you Anna! More

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Evan at Lexus was very professional, helpful and knowledgeable. I was extremely satisfied with his as well as from Omar in financing. The entire process lasted 3 hours. knowledgeable. I was extremely satisfied with his as well as from Omar in financing. The entire process lasted 3 hours. More

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The dealer was accommodating to my needs. While there was some challenging back and forth negotiations, we finally to a point that all parties were satisfied. While there was some challenging back and forth negotiations, we finally to a point that all parties were satisfied. More

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