Jaguar Dealer Reviews

"I'm not buying another car from Jaguar or this Dealership again. I bought a Jaguar iPace in Oct/23, really good car and great service at the time. Then the battery started showing issues, and Jaguar started sending letter about a recall for this model. The first solution was to reduce the battery capacity to 80%, which is already frustrating. And now they finally proposed a repurchase program, but I'm supposed to wait for a call from the so called "Repurchase Team", which hasn't happened for the past month. I asked this Dealership to intervene and help with the repurchase, the same one that went the extra-mile to sell me the car in the first place, and now they are completely hands-off, saying that there's nothing they can do. It's ridiculous. With so many Dealers in Cincinnati, look for another one."

"Had scheduled an 8AM appointment to have air-conditioning checked. Trying calling numerous times throughout afternoon to get an update as it is almost impossible to speak directly with anyone in the service department. After I finally texted I was told at 3:30 they were starting the inspection then nothing until around 4:30 when they informed me by text they basically ran out of time so no updates until tomorrow morning. I had to cancel a doctor's appt I had tomorrow morning and needed to get car seats out for my grandkids but could not reach a soul on the phone. I have never experienced such poor customer service."