Genesis Dealer Reviews

"Eight days in service before receiving first call, no loaner cars or shuttle service. Which GENISIS guarantees"

"First, it is impossible to reach a human being at this dealership. I left 5-6 messages for service on a Recall...no one ever called me back. It took 2 months to finally get in touch with someone to schedule the service. I have a Genesis, which comes with Valet Service, which I have yet to receive in the 2 years I have owned my car. When I was told the service would take 3 hours, I asked for a loaner. I was told the General manager discontinued the loner service at Chantilly. If I wanted a loaner, I would have to drive all the way to Springfield to get it. This is OUTRAGEOUS. I paid of for the service, was promised the service when I purchased the car, yet the GM here doesn't think it is important to fulfill their promises. I am disgusted with Genesis of Chantilly. It used to be a good place to go until they replaced the GM. Even the employees don't speak highly of him. What a joke. I had to contact Genesis to complain and get reimbursed on my rental. I would not suggest buying a car at this horrible dealership!"