16 ontario INFINITI Dealers

Excellent dealership provided pre and post sales support. - zrymiak

Excellent dealership provided pre and post sales support. Took the time to explain all the features of the vehicle.

great atmosphere, All of them are kind and considerable - duyetnguyen25

great atmosphere, All of them are kind and considerable for customer...I got a pickup and delivery home.Thank you

Christine is always amazing when we go to nissan! - Helen C

Christine is always amazing when we go to nissan! Love my car and the service we get there.

Great location, awesome service and again Lukas is really - sequealyggeia

Great location, awesome service and again Lukas is really awesome to work with and very honest tells me what needs attention right away , friendly environment

Adam was the best and we truly enjoyed buying our QX 60. - Michel

Adam was the best and we truly enjoyed buying our QX 60. We had not looked at Infiniti before and he was very patient and honest and answered all our questions. Sara was very accommodating and flexible in working out our extended warranty.

Bought a used car. - Lisa

Bought a used car. Very well cleaned, well maintained vehicle, good service and very friendly staff team!

Do Not purchase the Extended Warranty, it's not worth the - ar

Do Not purchase the Extended Warranty, it's not worth the paper it's written on. I took my 2018 Q60 with 92,000 KM due to black smoke coming out of the exhaust. They informed me that the car requires a new engine for the amount of 18, 135.73 plus HST I spoke with Infiniti head office, they were not interested in speaking with me regarding the vehicle. I would never purchase a Infiniti product again!

Been with GI since 2017 for two vehicles. - gmdemelo

Been with GI since 2017 for two vehicles. Always have a moment when there to talk with Andy & Mike who are representative of the dealership's service & goodwill.

Hi ,worst service what I have experience in my long - edmacys

Hi ,worst service what I have experience in my long live , not having understand what service another people mean , telling one doing another. short - car 4 years old ,battery dies when my wife come from store in parking lot and car do not start . Jump battery, start car ,come home ,charge battery, in morning car do not start ,come to willow dealership where leasing this car, ask to check or we cover under warranty for battery -answer was yes , they give as loan car and we left, after 3 hours receive call -car ready-come to pick up they say that we do not drive car enough daily and battery was to low thery just charge same battery and we was ready to go. I really was against this nonsense, did really infinity cars need be driving daily for 2-3 hours that be sure you be able to start next morning, something is really new to me ,and if they said that to me before purchase car I be go to different brand . that what I want to let customers know - Avoid infinity Willowdale because when you get to service car or have some problem do not be surprise to hear that because you drive car just in morning yours alternator is not working right, or some even more stoopid explanations . My best advise - AVOID THIS DEALERSHIP- sorry for over departments, sales people very good , Raimond , Monica , etc but Service Department is _200 or more Minus stars,Just try another dealership ,

Janet Liu was very professional. - JT

Janet Liu was very professional. She made the car buying process simple and painless. Thank you Janet!

DISORGANIZED & INEXPERIENCE Purchase a used QX50 on the - travis

DISORGANIZED & INEXPERIENCE Purchase a used QX50 on the 2nd Feb this year and still driving around with check engine light, taken the car in for service over 10 times. 1.Purchase the car Friday 2nd February and return Saturday 3rd for missing driver side mat, the sales guy gave me a dirty one lol 2.Woke up 6th Feb to pool of oil on my driveway, took in for repair 3. 8th February leaking oil again, see included photos. At this point i realize they sold me a lemon. I requested to use the 15 days exchange policy and Khush the sales manager denied it and made up dumb excuses. I even pleaded to trade it in. I called head office and they were not helpful, they said i have full warranty so keep the car($4500 warranty for a lemon with ongoing problems) 4. Constant loose fuel cap light & engine light on, took it back numerous times. Still have engine light, guess it's permanent. Poor gas consumption. 5. Got back the vehicle with no engine noise cover lol 6.Car died twice in March, they replaced battery to fix this. I drove Infiniti for 15 years but the QX50 is faulty(random collision light-front collision sensor, poor gas consumption, engine light-evap leaks, poor braking). Just don't buy Infiniti. IF YOU VALUE YOUR TIME & MONEY STAY AWAY FROM ALTA INFINITI. 😡

Lacks professionalism, zero commitments and ethics. - RBARI

Lacks professionalism, zero commitments and ethics. Recently purchased a nissna Rogue 2024 and had not so pleasant experience with the business manger Asaad K.. first and last purchase here!

Best dealership. Best prices. Best service. Bar none.... - Heidi

Best dealership. Best prices. Best service. Bar none. The team treat customers like gold. I've never experienced such professional after sales care anywhere else.

First time visit, will definately return as the service... - highlander.construction

First time visit, will definately return as the service and staff were ecellent. The dealer ship was more than willing to complete the warranty work even under lockdown condtions.

EXEMPLARY SERVICE, TEAMWORK & DEAL-MAKING! - leslie_ng

EXEMPLARY SERVICE, TEAMWORK & DEAL-MAKING! From my first call with Patrick Sequeria (Pre-Owned Sales Manager) to finalizing the deal with Jennilyn Yasay (Financial Services Manager), every step of the journey was seamless and customer-focused. Justin Kwa (Portfolio Manager) skillfully worked through the deal points, ensuring a smooth experience. When I arrived to pick up my car, the team's commitment to excellence continued—turning every challenge into an opportunity to impress. The energy, camaraderie, and professionalism at Ajax Infiniti are truly remarkable, a testament to great leadership. Bravo, Ajax Infiniti! Highly recommended.

We put a deposit down on a preowned "as is" van with the... - jasonandtanya34

We put a deposit down on a preowned "as is" van with the condition to have the preowned manager bring it to our mechanic's to have it checked. When the prearranged day came and I called to confirm the time, he said "let me make sure we still have it"- my heart sank. I got a call back an hour and a half later from a sales manager, who said the van wouldn't move. We had already test drove it and I knew it was fine, so I said we wanted to come out to see it. He then said he has to check with his technician. Again an hour and a half later I get a call, saying that it'll start but it has a "stalling problem" and that they were going to wholesale it. I told him that we still wanted to come out, but he said that as we spoke the other preowned manager was putting it up for auction. It didn't matter that we already put a deposit down, we didn't have a choice in the matter. I asked to speak to Aman the general manager and he told me he was "walking out to do accounting and wouldn't be back for a couple of hours". When the sales manager called me back later in the day to arrange for the refund of the deposit, I asked to speak to Aman again prior to having my deposit refunded. Again Aman wasn't available and I never did receive a call back from him. The dealership never offered to find an alternate van, there was no remorse on their part. The sales manager said he tried to contact us prior, which he did once on our cell; however didn't leave any message. I believe they sold the van, even though there was already a deposit on it and they tried to discourage us from even wanting it anymore by saying "it had a problem." I say this because the sales manager basically told me that " there was people who would buy it without a having a mechanic look at it prior to buying it." I was very disappointed with our experience at this Infiniti dealership, this is something you'd expect at a used car lot, there was no professionalism there and their way of doing business was very shady.