Bought a 2015 limited eco diesel and seriously had we - Prairie
Bought a 2015 limited eco diesel and seriously had we know this truck was gonna be a stress on our patience we never would have considered it. From all the recalls, the air ride/def fluid freeze ups in winter to the constant recalls (yea need to mention that again) then when you go to get recalls fixed auto clearing parts has excuses or no parts or something else wrong -always. Finally had the air ride taken out cause it’s a pile of crap past -20. Buyer beware on this. We love our vehicles and pride ourselves in taking great care of them. Our latest visit for a fuel leak just after we had a fuel pump recall. Anyways after having the truck for a whole day they tell us ‘oh we haven’t got a fuel line. The runaround and garbage from this unprofessional service department is unbelievable. They don’t seem to care whether they waste your time and fix nothing. To them it’s okay to keep bringing vehicle back because they don’t have parts in stock. They may be great at selling new vehicles but the service within and out of warranty is embarrassing. They have horrible customer service. Excuses, excuses and oh no we didn’t do that, but great at sizing up your vehicle to see what else they can fix or get you for. I’ll go to Dodge city for repairs. I’ve heard they actually care.
Also nothing but calls to sell you a new vehicle and trade your old one in. It’s crazy how often their sales team reach out to our household. Recently purchased from Wheaton GMC and their service is second to none. 5 star all the way.
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