8 Quebec Kia Dealers

excellent sales staff, service is good and very polite - Diego

excellent sales staff, service is good and very polite and shuttle driver very nice. however if you bring your car in at 8am for a change into winter tires , and service don't t expect it ready until 5pm.

Je recommande vraiment Ralph ! - Fav

Je recommande vraiment Ralph ! Super bon service du début à la fin. Il est accueillant, patient et prend vraiment le temps de répondre à toutes les questions. On voit qu’il aime ce qu’il fait et qu’il veut que ses clients repartent satisfaits. Une personne honnête et agréable avec qui faire affaire. Merci encore Ralph pour ton excellent service !!!

au departement de services je donne 10 etoiles. - doubled1960

au departement de services je donne 10 etoiles....,ils ont remis le vehicule comme si le vehicule sortait de la salle d'exposition MERCI

Very Frustrating Experience From Start to Finish My - aleeka.cole77

Very Frustrating Experience From Start to Finish My experience purchasing this Kia has been extremely disappointing and stressful. I purchased a used Kia on September 2nd, believing I was buying a reliable vehicle from a major dealership. Unfortunately, shortly after the purchase, (an hour later) I began experiencing multiple concerns with the vehicle and had to deal with several repairs and a process that left me feeling like I was constantly having to chase the dealership for answers. What made the experience even more frustrating was the inconsistent communication. I was given different information at different times, including how long my vehicle would need to stay at the dealership. I was told the vehicle would be kept for two days and that I would receive a loaner vehicle. When I showed up, I was then told there was no loaner available and that I had never been told I would receive one. I had to involve the director just to get help getting home. There were also issues getting updates about my vehicle and even difficulty locating my file when I called. I shouldn't have to repeatedly call, show up in person, or involve management just to find out what is happening with a vehicle I purchased from the dealership. The vehicle eventually went in for repairs, including brake work, replacement of two top plates/bearings, and an EVAP-related repair and test. The rear brake pads were also replaced, but the rear discs were not. The clicking noise I originally reported therefore remained. I later brought the vehicle to my independent mechanic, who advised me that the clicking noise was coming from a warped rear disc. I am also still experiencing the vehicle steering/going side to side while driving on the highway, which is another concern I reported. Another frustrating issue is that I was promised a tire kit and a spare-tire insert/foam. I have a recording of this conversation because, at this point, I felt I needed to document what was being promised to me. I am still waiting for a clear answer regarding these items. I purchased the vehicle on September 2nd, and today is September 22nd. I also found the paperwork and communication surrounding the repairs confusing, which left me questioning exactly what had been done and why certain issues were present on a vehicle that had relatively low mileage. For example, the inspection paperwork I received indicated the rear brake pads were measured at 8 mm, yet the rear pads were later replaced while the discs were not. The biggest problem isn't simply that a used vehicle needed repairs. Used cars can have issues. It's the way the situation was handled, the inconsistent communication, the lack of transparency, and the amount of effort I have had to put in as the customer just to get basic answers and assistance. Buying a vehicle is a major financial decision, and I expected a much more professional and reassuring experience from a Kia dealership. I hope management takes this feedback seriously because customers should not have to feel like they are fighting to get information and support after purchasing a vehicle. For anyone considering buying a vehicle from Mega Kia, my advice based on my experience is: save every photo, email, text message, recording, inspection document, and piece of paperwork. If possible, have the vehicle inspected by an independent mechanic, bring a friend or family member with you, and get every promise or agreement in writing. I would not want another customer to go through the same experience I am still dealing with.

Don't, Just Don't - VM1993

I shouldn't even have given this a 1 star, but it was the least you could've given them here. I bought a KIA Forte 2010 in November 2016 with 29,500 KM. This car looked like it was kept in good condition, and the sales agent was desperate to make a sale so he gave a "decent" price for it (9k, even though it's worth about 4.5k, but that's a whole other story). The salesperson confirmed that everything was replaced on the car as he would not sell me a car with worn out parts (discs, brakes, tires, ball joints all changed and confirmed to 2 family members with me). Three months later, I was required to put 1,900$ extra on this car because the discs hadn't been changed since the car was initially sold in 2010 (they were so rusty and worn out you couldn't even tell what they were), the brakes were completely finished and a danger to the driver, and I had to replace all joints, link kit, and all shocks-- note that I never had an accident with it, and do not drive often; and when I do, it is strictly highway. I was advised that I still needed about 400$ of repairs on it for other problems that a car with 40,000 KM does not have (did they roll back KMs?). I was only given 30 days to bring back the car and it is now worth less than I owe on it so the most I can do is advise fellow citizens to never buy at this dealer as they will sell you just about anything to make even the smallest profit, while you are stuck with the problems after. Do not shop here, please move on to more reputable places that although are still looking to make profit, they will do so in your interest and will not sell you cars that spend more time in a garage than on the road. First and last time I step into that dealership. Thanks KIA! Note: I acknowledge that this is a used car, but if an agent confirmed that all those pieces were changed, then these shouldn't have broken down in 3 months.

While vacationing in the Gaspe, we had a signal light - Carl

While vacationing in the Gaspe, we had a signal light stop working. Stopped in at the Matane dealership.hopping that they could check it out and maybe arrange for the repair the following day. The service manager fiddled with their schedule and asked if we could comeback in a half hour. We did and they had the light working a short while later. Great service from a personable employee.

We called to have a test drive. - Maxx

We called to have a test drive. easy appointment. On arrival, the vehicle was ready. But the retailer had deliberately hidden the condition of the vehicle: mirror torn out scotched with duct tape, door pushed and a lot of rust! And obviously no negotiation possible on the price still high. In short: more than an hour drive for nothing.