ATTENTION ALL HYUNDAI BUYERS: SALE OF A VEHICLE WITH - Feyzullah
ATTENTION ALL HYUNDAI BUYERS: SALE OF A VEHICLE WITH MAJOR DEFECTS, UNPROFESSIONAL DEALERSHIPS, AND TOTAL NEGLIGENCE BY HEADQUARTERS
I am sharing this documented account to publicly expose the severe financial loss and deceptive mistreatment I experienced regarding my brand-new 2026 Hyundai Santa Fe Hybrid, and to hold those responsible accountable.
1. SALE OF DEFECTIVE GOODS, A FORCED CONTRACT, AND NUMERICAL INCONSISTENCIES (Sherwood Park Hyundai):
Sherwood Park Hyundai sold me a vehicle with major defects that developed chronic mechanical and electronic failures immediately after purchase. The sales process—which included the delivery of this defective vehicle—was entirely coercive; they forced terms upon me and presented inconsistent financial figures that were relentless and not reflected in the official documents. Despite my numerous emails, calls, and in-person visits to resolve these numerical discrepancies and the vehicle's defects, they refused to stand behind the product they sold. They evaded all post-sales follow-up, leaving me to deal with a dangerous vehicle on my own.
2. INADEQUATE SERVICE AND GROSS NEGLIGENCE (West Edmonton Hyundai):
Following a breakdown on the highway at just 1,856 km, the vehicle was towed to the West Edmonton Hyundai service center. The service department dismissed the safety risks with a superficial inspection and returned the vehicle to me. That same day, the vehicle broke down AGAIN right in front of the dealership exit. According to Hyundai BlueLink's real-time logs, my vehicle has been sitting unmoved in their parking lot for over a month. My messages are never answered.
3. BROKEN PROMISES AND FALSE STATEMENTS BY HEADQUARTERS (Hyundai Auto Canada):
In my conversations with Hyundai Canada Headquarters, I was told, "We can resolve this within 2 business days." However, this statement proved baseless every time; neither a clear date nor a solution was provided.
4. NEED FOR URGENT AUDIT AND LICENSE REVIEW:
No dealership or service center has the right to victimize people through such exploitation or to leave them ignored and without answers. The gross negligence displayed by these parties indicates an urgent need for a provincial-level audit and a review of their business licenses.
5. SEVERE FINANCIAL LOSSES, PROPERTY DAMAGE, AND VICTIMIZATION:
Having previously owned 5–6 vehicles from various brands, my trust in Hyundai has been completely shattered. While payments for a vehicle I cannot use continue to be withdrawn and commercial insurance costs come out of my own pocket, my sole source of income has been taken away:
I have suffered financial and income losses exceeding 15,000 CAD.
The severe stress I was subjected to resulted in my phone being broken and health issues documented by medical reports.
All potential buyers have the right to know the truth: Sherwood Park Hyundai, West Edmonton Hyundai, and Hyundai Canada have completely failed in terms of business ethics and customer satisfaction.
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