64 Ontario Audi Service Centres

Blair was willing to take my car without an appointment. - dcblyth

Blair was willing to take my car without an appointment. He quickly got me a ride home. He also maintained contact by text during the appointment for updates. It was a good experience

I highly recommend White Oaks Collision Centre for all - 2009 Caddy

I highly recommend White Oaks Collision Centre for all body work on your vehicle. Ask for Jordan Reed, he’s great, polite and most accommodating. Their staff is efficient and do great work. I highly recommend this company if you want an A1 job done.

Polite, upfront, clean and the service managers followup - Alex

Polite, upfront, clean and the service managers followup and explain everything. An overall an experience befitting of the Audi brand

There’s only one word to describe the staff at Pfaff - Cristina

There’s only one word to describe the staff at Pfaff “Amazing” The new management in service is really dialed in.

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

Brought my S6 in with a warning light issue. - dmacseven

Brought my S6 in with a warning light issue. Nancy Clark in service was great and helped me get the issue resolved so I could be on my way. Nancy really listens and knows the products well so you can be assured you are getting the right answer. If you have had a bad service experience and are looking for a new dealer you need to check out Audi Oakville.

Our 2023 Audi decided to give us problems and we ended up - salonen

Our 2023 Audi decided to give us problems and we ended up on the side of the highway waiting for a tow truck. Gioia, the service advisor at Audi Barrie was fantastic in helping us find a rental car and getting the car serviced. She understands and cares about the client, fast at responding, good with explanations. I would choose to work with her next time! A+

I called Brampton Audi with a digital dashboard... - PaulM

I called Brampton Audi with a digital dashboard engineering code issue. Basically lost 80% of the control functions on my 2020 Q8 glass panel. They got me in within the hour and back out with error code fixed in 40 mins thanks so much Tiffany Howe Service Consultant ! Brampton Audi is now my Dealer of Record for Serice.

My wife and I were just assisted by Jade Reyes as we were - cportner

My wife and I were just assisted by Jade Reyes as we were having problems with the interconnectivity of our iPhones and Apple Play in our Q5. Jade was able to explain how to solve the problem in minutes and was extremely helpful and friendly. She is a great asset to the dealership.

This dealership has the worse after sales service. - yannick.gariepy

This dealership has the worse after sales service. Never have loaners for urgent matters and can never have urgent appointment for safety concern situation like no heat in freezing temperatures right now.... I would have to wait more than a month to be seen plus would not have a loaner but see ford does have urgent appointment and loaners and they don't treat people like Audi does

Great experience. - scavanaghwilliams

Great experience. Benson Lin absolutely delivered excellent service for us. Professional and personable with absolutely expert technical support and quickly attended to our service needs.

Had the best service on my Q3 to fix a rear window wiper - 4lyndi

Had the best service on my Q3 to fix a rear window wiper system that had fallen off.

I have nothing against the employees over at Audi - Steven M

I have nothing against the employees over at Audi Niagara. But what a disaster, I had my vehicle towed over to them after a transmission failure. And of course everything was going normally. Had to wait for warranty to be approved on the work that had to be done to the car, which I had no problem with. At this time I was told that the ETA on my vehicle getting worked on was at the end of July to the first week of August. No biggie again, I’ll wait. So I wait, and I wait, get no call at the last week of July. So I decided maybe I should call and do a follow up. Come to my surprise that the replacement parts have been delayed and are still in Germany, which I thought okay. Normal thing, the world is hurting right now. And I was told to wait within the next few weeks. So I do, and I had a representative show up for me while I was away to just speak with them and get more information. They told my representative that I should be expecting the car to be worked on and done on the 28th of September. Skip to Monday the 19th of September and I call to follow up. The service assistant manager, whose name I won’t mention. Told me that we were waiting on a final part. The Mechatronic, I was told that the part was nearing Toronto or has already reached the port and should be coming within the next week or so. Now this week, I call on Monday again for another follow up, and they told me they would call me back after they get some more information, I was like odd but okay. And this morning on Tuesday, I wake up to a call and I’m being told that I will now have to wait until the end of November for my car back? But this time it wasn’t the mechatronic. Apparently they don’t have the complete transmission either. Their blame was on the hurricanes happening out on the east coast. Yea I get it causes delays, but wasn’t I just told that the part was nearing Toronto or already at port? Lots of lies are going around and it’s a very sketchy experience. I was given a rental. But had to pay 180 for two days after a week. Talk abt taking care of your customers 🙄 it’s absolutely absurd that something like this would take 5 months. My car is not rare and neither is my transmission. In fact my car is 7 years old still covered with warranty. Multiple people stand behind me in this, and it’s just not right. 2 complaints to Audi Canada, and I’m still getting pushed back further and further. What’s next, because of the winter storms I’ll be getting my car in summer 2023? Where does the line get drawn?

I would just like to thank Audi Mississauga for the $630. - Scott

I would just like to thank Audi Mississauga for the $630.00 charge to my credit card for the rental car I wasn’t enough that my Audi certified pre owned vehicle needed a new engine after only 3 weeks, I had to pay for a rental on top of it. Thank you for buying Audi.. Lesson learned.

I recently had a very disappointing experience with Audi - Connie L.

I recently had a very disappointing experience with Audi Uptown’s service department. I brought my 2022 Audi Q5 for a check on Friday due to a low tire pressure warning. The service advisor, Wendy SIN, claimed additional repairs were necessary, totalling $2,120, which included: Brake pads: $1,100 Wheel alignment: $900 Tire repair (patch tire): $120 My extended warranty allegedly did not cover these repairs, even though my car had just completed its annual maintenance in June this year. These prices seemed highly unreasonable, especially since my car had recently undergone annual maintenance in June. I was shocked by the estimate and called to stop the repairs. However, Wendy informed me that the work had already started, and I would need to pay part of the cost regardless. During my Saturday visit, Wendy inaccurately recorded that I had damaged my car, which is untrue. I emailed Wendy and her manager to prove this claim and correct this record but have not received a response. Wendy later displayed two pictures of the replaced parts, claiming they were abnormal, yet provided no evidence to support the damage claim. When I picked up my car on Monday, I discovered discrepancies in my service record. Wendy had noted that I had damaged my car, which was false. Wendy had also added a note to page 1 of the service form without my knowledge or consent. When I asked her about it, she pointed to my signature on page 2, implying I had authorized it—which felt very misleading and unethical. Additionally, when I questioned why the repairs weren’t covered under my extended warranty, Wendy claimed she needed time to “study” the warranty. I waited for over an hour at the shop, only to be told I’d been given a discount after she discussed it with her manager. Ultimately, I was charged $1,780 despite not receiving a proper breakdown of why my warranty did not cover the repairs. However, I didn’t want a discount — I wanted a clear explanation of why these repairs were necessary and not covered. To make matters worse, Wendy later admitted that the team shares bonuses or commissions on repairs. However, there is no visible sign disclosing this, which I believe is required under the Consumer Protection Act. This whole experience felt like a trap. I regret not checking the reviews earlier and strongly advise anyone going to Audi Uptown to be cautious. Ask for clear documentation and detailed cost estimates in writing, and ensure you fully understand the work before authorizing anything.

Great salespeople who care! - Kennedy

Great salespeople who care! After driving my vehicle for a couple months, the vehicle had a problem. Service employees provided a great experience. Communicated in real-time regarding the issue(s) required to rectify my concern to get me back on the road. Will refer friends and return in the future.