1 New Brunswick Mitsubishi Dealer

Today after being with Mitsubishi for 11 years, I - Katiemully4

Today after being with Mitsubishi for 11 years, I returned my vehicle. The experience since starting to look for another vehicle back in September as my lease was coming to an end has been less than ideal and I just couldn’t find what I was looking for. In the meantime I had had a different person from Rallye contact me multiple times a week since the first week of September. It just didn’t work out and that happens sometimes. The experiences with the sales personnel wasn’t great, again that happens. Despite all that, I went in today today after completing my open lane inspection and contacting Mitsubishi Canada to ask what the protocol for returning my vehicle was. They told me to simply call the dealership. So I did twice to confirm what was needed to return the vehicle. Upon entering and finding a finance person, I was warmly greeted and I explained that I was here to return. She said no problem I just need your keys and registration. Silly me, when I emptied my vehicle, I took mine out. I was surprised I needed this because the two times I called the dealership, it wasn’t mentioned that it was needed. No problem, I had a copy on my phone and I emailed it to her. In all of this I somehow managed to lock my key in my car. I was a little stressed and messed up. The finance personal told me she could not help me with my locked keys. And that I would have to contact someone to get them. I explained that it was 40$ to get them out and could someone please help me? She shrugged at me. I said, okay and explained that I had emailed her my registration. She said that she needed a hard copy. I said I was sorry and could they perhaps print the copy I emailed? No. Feeling stressed and defeated I walked by the service department and on a whim decided To see if they could help. I told them that I was told to call a cab. They were surprised, and especially to find out my car was in the parking lot. They came to help me and wow was I grateful. The rest of it I could have done without.

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