16 British Columbia Volkswagen Dealers

I recently visited the Pitt Meadows Volkswagen dealership - Jetta Highline

I recently visited the Pitt Meadows Volkswagen dealership and the whole service team was amazing. Doug Dacosta, a Senior Service Advisor went above and beyond giving me the best customer experience. He treated myself and other customers with such class. My car was serviced in a timely manner and was even washed. Doug makes you feel like you’re fully taken care of when you visit Volkswagen. Thank you. Highly recommended!

Really happy with our experience at Capilano Volkswagen! - jessicagauthier

Really happy with our experience at Capilano Volkswagen! We came down from Kamloops to purchase our Audi SQ5 and everyone was friendly, helpful and easy to deal with. We did have to wait a bit for the vehicle to be ready, but they were replacing the brakes, completing the inspection and detailing it, and this was right after the Thanksgiving long weekend. We appreciated that they took the time to make sure everything was done properly rather than rushing it. We absolutely love the car and would definitely buy from them again! Great service and communication.

This dealership and, in particular Allen Huang, was - drahuber

This dealership and, in particular Allen Huang, was upfront , honest , non intimidating and pleasant during the purchase process of my new car. He was pleasant to deal with and explained the negotiation process clearly . A good deal was struck and the dealership did everything to make me happy about my purchase incl bringing the car back for adjustments and fixing small things to my satisfaction. I would recommend Mr Huang to anyone wanting to buy a car in non pressurized way .

Brought my 2022 Tiguan into Volkswagen of Richmond to - Agrippa

Brought my 2022 Tiguan into Volkswagen of Richmond to have the winter tires put on, and the service was excellent. Derek was my service advisor and he made it quick and easy. He was friendly, explained everything clearly, and gave me an accurate time estimate. The car was ready when promised and the work was done right. Thanks, Derek and the service team.

We are on our 3rd VW vehicle from you and are writing to - rchipps

We are on our 3rd VW vehicle from you and are writing to share our satisfaction. We have had trade-ins for 2 Jetta, & pruchase of a second hand 2020 Tiguan. Your vehicle service is thorough and we are well informed of all the work required and completed. Your staff is friendly polite and considerate of our time and costs. We usually deal with Michelle who always knows us and asks how we are, as well as our vehicle. She assists us with every detail and does all she can to assist us herself. This time we were not able to use your customer vehicle so we had to rent a car. Michelle went out of her way trying to keep our rental to one day instead of two. We are very grateful for her consideration and we thank her again. Our satisfaction with your service is 5/5 and with Michelle is 10/5! Randy and Laura Chipps, May 31, 2025

Just purchased a 2022 Dodge Ram 1500. - Bob Williams

Just purchased a 2022 Dodge Ram 1500. Kendra was extremely helpful, professional & personable. I highly recommend Abbotsford Volkswagen, the staff & Kendra! It was worth the drive out from Vancouver & will return.

I had my 2021 Atlas stalled on the street. - Namandeep

I had my 2021 Atlas stalled on the street. I called Jim Pattison VW service center because I got my car from the same dealership. When I called and explained the situation there was no clear sense of customer ship on the call of helping their customer. I explained what error i see on the screen which was "Error: Fuel System Error!" I explained that I know I have half tank full and its also showing its empty but I still went ahead and added another 15 liters of gas which i just got from Gas station using jerrycan and it still says tank is empty. I was asked to tow car in. I asked can you look at my car today (this was around 11-12 in the morning). The manager from service center told me that they are short on staff today because somebody called in sick and they are full schedule for today so they will try if not tomorrow morning he will do it. Car towed in, I called around 5 pm and asked if they looked at it. They had no clue about the whole situation. Next day same nobody had any clue. only around 2pm file was created. Again 4th time I am explaining the same thing and told the whole story again. been told they cant look at it today and it might be tomorrow. ok next day got a call back and I was told it was wire and connector damage and they will replace it and it will cost whatever. I approved. I was also told that there was no gas in the tank and it was empty. I again explained how come it must be almost full or at least 3/4 tank. because i filled it 2 days ago and another 15 liters added just before it was towed. Are you sure there is no leaks. They said no leaks but tank was empty. Next day, i went to pick up the car, I asked about the empty tank situation again. I was again told it was empty and they added gas. I paid and when i turned the car on it was 3/4 tank. I went back in asked the receptionist and the manager in service department and again both said yeah it was empty and when i told them i checked and its 3/4 tank. they went to mechanic and both said we had miscommunication. Continuing from previous question: At this dealership I had an amazing experience buying but not so great with service. They are catastrophically mismanaged from servicing the customer, customer empathy, documentation, tracking communicating, even explaining what is done on the call. Every time I ask a question, they all running like headless chickens. Your staff in service center must know what is happening. Its like working in a paint shop and you are color blind. I am not coming back, I will rather drive more where I have confidence in the dealership and its built with communication and care. I will for sure spread the word but what is good(sales) and bad(service). Basically which means you care about selling only and not taking care of your customers. I will sharing the same info with the corporate as well. The exact same feedback was sent to the dealership 3months ago and no one from the dealership contacted in last 3 months to see what went wrong and how they can improve. I am now posting it on public platform to share my experience with the world

Thanks to Gabi for arranging my trade-in. - Warn

Thanks to Gabi for arranging my trade-in. Typically used for used is not dealt with as a high priority. Treated very well and every thing went smoothly as possible. Reccomended

Kevin Gao offered an exceptional level of service - Stephen Y

Kevin Gao offered an exceptional level of service throughout my vehicle purchase. He was consistently professional, patient, and very knowledgeable, making every conversation clear and easy to understand. Kevin always took the initiative to communicate important details, ensuring I never felt lost or uncertain during the process. He also served as an effective bridge between me and the dealership, helping coordinate information, clarify procedures, and follow up on every step without delay. His efficiency and quick responses made the entire experience smooth and highly reassuring. I truly appreciate his dedication and the genuine care he put into helping me. Kevin is a responsible, reliable, and outstanding sales consultant, and I highly recommend him to anyone looking for excellent customer service.

I had a front right headlight burn out and took it to - linnieron61

I had a front right headlight burn out and took it to Langley Gold Key. They "apparently" fixed it but a few days later I picked up my daughter and we went for lunch. On the way back to my daughter's the entire light and casing fell out unbeknownest to me. A good samaritan picked it up and followed me to my daughter's home and handed it to me. Obviously it was not installed properly by the mechanics at Gold Key. It was quite heavy and I put it in the back seat. I made an appointment to have it put back in and they did, but after that the light never worked again. I don't drive at night so I went awhile without being aware until I was stopped by the police. I made another appointment with Gold Key and they wouldn't take responsibility for this at all. They wanted to charge me an enormous amount of money for something that happened because they didn't fix it properly in the very beginning. Shame on you Gold Key.

Love this dealership! - Kristen Fulsom

Love this dealership! Competitive pricing and great staff. Gurpreet is amazing he went above and beyond for us.

Very good experience with this dealership. - jjlastavec

Very good experience with this dealership. Landon was amazing. He is very knowledgeable and is genuinely interested in a vehicle that would fit my lifestyle. I am very happy with my Tiguan. Absolutely beautiful car. The staff all very friendly and helpful and no one is trying to sell me extras. I am very happy i went here.

Bought a 2024 Taos in Feb. - Jenniferlemoine76

Bought a 2024 Taos in Feb. The only negative feedback so far is it is very rough (jumpy) when shifting gears and exceleration.

We had a great salesman Brian Berlinguette. - Dwt

We had a great salesman Brian Berlinguette. The manager was also helpful.pebverypne was ver informative.

Regarding my 2015 vw jetta, TDI. - Lee.nielsen

Regarding my 2015 vw jetta, TDI. Long story short, one morning car would not start, had it towed to Sunwest VW in Courtenay B.C. They said it was a faulty low pressure fuel pump relay. Replaced with a new one, cost $530.00 Drove it around town for a couple of hours and car would not start again. Towed it back to dealer. They now told me it was the high pressure fuel pump and the cost would be $5,500 on top of the original $530.00. At this point I decided to have the car towed to another repair shop. They told me it was likely a clogged fuel filter and replaced it, cost for parts and labour $165.00. Car now has been running for a week with no issues. I WILL NEVER EVER DEAL WITH SUNWEST VW AGAIN.