44 British Columbia Toyota Service Centres

Great service the tech was extremely knowledgeable and - Camper2000

Great service the tech was extremely knowledgeable and helpful and gave me so much understanding of the vehicle

They are always kind and supportive and willing to go the - Grace

They are always kind and supportive and willing to go the extra step to make customers feel Val

Barbara Pelesz gave us wondrous service in selling us our - Barriestreet

Barbara Pelesz gave us wondrous service in selling us our Santa Fe. Also, she gave us VIP treatment when we returned for an extra part. She accorded us the best possible support and always cheerfully and with a smile. We totally commend her.

Friendly staff, great customer service. - S

Friendly staff, great customer service. The mechanics did a great job of explaining exactly what I needed and why. I felt confident I was getting the best service.

Completed my service in the time windrow promised and the - Jack

Completed my service in the time windrow promised and the service clerk was friendly and curtious

1. Have you ever learnt that, after bringing a brand new - Frustrated Customer

1. Have you ever learnt that, after bringing a brand new 2023 Toyota back to the dealership to repair the "same problem" and found out, later, that the solution given from the service is, instead of fixing it, TO DISABLE that function ? (that considered fixed)!! 2. Have you ever heard a service manager & his subordinate telling you that fixing a brand new Toyota is limited to certain perimeters ? 3. Have you ever heard that, the voice command of a brand new Toyota can be affected/triggered (not activated) by languages other than English ? If this is true, then, Toyota with voice command should not be sold to other ethnic groups. 4. Have you ever heard, a customer who brings a brand new Toyota back to the dealership for service, has no say about his/her car as the service centre will disable the feature/function of the car without obtaining his/her approval; and even being objected by customer, the service centre refuses to switch the feature back on before returning the car to the customer. All the above happened to my brand new 2023 Toyota Venza on January 25, 2024 around 4.30pm @ Port Moody Open Road Toyota. Associated with the happening are Cameron Ma & Yuan Li. During my 1st visit to the service centre on Dec.29/2023, this guy reminded me to "give them a 10/10 review" because it's necessary for "him" to carry on his post. But with this type of servicing attitude and principles, how could you possible offer a 10/10? This service centre gives me the impression - they fix whatever they "know how to fix", but hide whatever they are incapable to fix. Conclusion - Disabling a feature of a brand new car is also a fix !!!

Kevin and his staff in the service department display and - Tony

Kevin and his staff in the service department display and deliver exemplary arrention to customers in a most attentive manner. Congratulations Kelowna Toyota for assembling such a professional team.

No response to email after service problem or effort to - Laurel

No response to email after service problem or effort to address complaint was made by Toyota.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Last August, I had an issue with my 2011 4 Runner. - bhoft

Last August, I had an issue with my 2011 4 Runner. Thought at first, transmission. Diagnostic was performed codePO303, #3 cylinder coil. Coil was fried due to oil in the spark plug tube.extra time was required due to part of coil stayed on plug. #3 coil replaced and all plugs. One year later, same issue. Decided to replace all the remaining 5 coils myself. Lo and behold #3 coil soaked in oil including another on the other bank. Upon further research found that the only way oil enters the spark plug tube is thru the tube seals, which requires the valve covers to be removed and seals replaced. This apparently is a common problem with age/mileage. I feel Castlegar Toyota absolutely knew how oil got in tube and failed to disclose this info subsequently expecting me to-return to have this repair done a second time. It was stated that “Oil bypassing spark plug itself”. So tell me how does so much oil go upwards from the combustion chamber? Deceitful and misleading. I will not return.

service done to my truck cost 1500 more than quoted AND - drumm91

service done to my truck cost 1500 more than quoted AND when returned to me wires from behind dash were hanging all ove floor mat in front of gas pedal. when showed to them they pretty much called me a liar and said I musta pulled them out. absolute insanity ! think some techs are smoking a bit too much weed on their lunch breaks . take your vehicle elsewhere for service if you can

I have always bought my vehicles from Granville Toyota. - kristine_ho

I have always bought my vehicles from Granville Toyota. Have been their customer for more than 10 years. I find their price reasonable and service reliable. I specially appreciate Derek Leow who is always friendly and helpful. Thank you1

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Great teamwork, headed up by Jessica F, in helping me - Diana

Great teamwork, headed up by Jessica F, in helping me deal with the fuss created by the theft of the catalytic convertor on my Prius. Quick diagnostic, efficient and thorough liaison with ICBC, good and clear communication with me, and of course, repairs completed in a timely manner. I really appreciated the kind support provided by Jessica throughout the process.

Had a great Toyots dealer in Calgary, bought a New Rav 4... - Scotty

Had a great Toyots dealer in Calgary, bought a New Rav 4 in Duncan , after the sale they didnt want to know, Sold the Rav4 and went next door and bought a Honda CRV, and 5 ofher cars since.Judging from other reviews nothing changed, too bad especially as my daughter and her boyfriend likes the Tacoma.

Rude staff at this dealership. - Sima

Rude staff at this dealership. Very unfriendly and extremely unhelpful. They(more than one person) tried hardest to make everything as hard as they could. BAD. Also they sold me the oil change package at the time of purchasing my Lexus but they charged me $650 because of some hidden notes on my contract! BEYOND BAD - NOT RECOMMENDED AT ALL

Terrible service, poor organization, poor customer - guanine.sett_03

Terrible service, poor organization, poor customer experience, and non existent communication between departments, and zero options to provide direct feedback. Manager is just sitting there while 7 reps are on their desks not engaging customers and one of them stretching like they have all the time in the world.

I took my Tacoma in because it was showing an error about - jesse_s

I took my Tacoma in because it was showing an error about the blind spot monitor. When I first called I to book an appointment I was told it would take an hour to trouble shoot, after I dropped off the car I was then told it would take two hours to re-calibrate the system and they would call if there were any issues. Two hours later I was called and was told that it was not fixed because both, yes both of the rear bumper sensors would need to be replaced and to do that it they would need to remove the entire back bumper. Each sensor was going to be over $800.00 and then another $1000.00 to do the work brining the total to over $3000.00 after taxes etc...... I was more than a little shocked it took 2 hours to tell me there was an error with the sensors, as far as I know they plug it into the computer to it and read out the error code..... The second part was that both the sensors could break at the same time. One I could see... maybe, but having both break on the same day! I am still not convinced this is even the issue, if I turn the blind spot monitor off and drive for a few minutes then turn it back on it will start to work. (about 80% of the time). I am then able to drive and the BSM works just fine. I have tested this to be sure. If I have someone in my blind spot the indicator in the mirror work. If I am stopped and back up it will beep if there is an object behind me. The other 20% of the time I will get the errors message and beeps to check my blind spot monitor. When that happens I just turn the system off and try again in a few minutes to get it to work. To me, if both of the sensors were dead and needed replaced then the would not work at all. Once things dry out a little I will crawl under the truck to check the connections myself. I will not be spending any more of my $$$$ at anything Jim Pattison owns. (note: I did not work with David, the form made me fill that part out) Jesse S

I would give more stars if there was there. I can't say... - Dizzy

I would give more stars if there was there. I can't say enough about how service took care of me and my truck. An otherwise stressful moment this two amazing men made it into one of the best customer service experiences I have every had. Words can not say enough thank you again. The staff and atmosphere is very comforting and relaxing. Good coffee as well.