60 British Columbia Ford Service Centres

Words are not enough for the extra effort that Boris - gparsley

Words are not enough for the extra effort that Boris endeavored to resolve my winter tire issue. He was steadfast in his aim to ensure that a left the shop a very satisfied customer. I don't know what they are paying him but it is not enough. 10 stars for this fellow. Great job. Fantastic customer service. Outstanding.

Had an amazing experience with my car repair yesterday. - Mike Mountain

Had an amazing experience with my car repair yesterday. Courtney, my service advisor, arranged for a ride home for me, and ordered a taxi to pick me up at home. No charge. My vehicle was repaired on time. You're amazing Courtney! A shout out to all the staff I've dealt with there. Cheers, Mike.

Great communication with me via text, keeping me updated - Mike D

Great communication with me via text, keeping me updated on the progress of the repairs. Parts we brought in over night and the job was completed at the promised time. Very friendly service up front.

Rachelle always has a positive,energentic attitude and - Christine

Rachelle always has a positive,energentic attitude and keeps you informed throughout. Great service, Ford is lucky to have her on their staff.

John Tuter in service is a consummate professional- he is - terryforrest

John Tuter in service is a consummate professional- he is definitely an asset to the dealership, and is a main reason that our family purchases our vehicles from Ocean Park Ford

All the folks are great. - Hannah

All the folks are great. Thanks I look forward to my next visit with ya

Overcharged for Bronco 6th gen trailer wiring. - knutescustoms

Overcharged for Bronco 6th gen trailer wiring. After buying 2 trucks and other issues in past with service, will be taking my business elsewhere.

Service department was not organized and didn’t have - Grog

Service department was not organized and didn’t have vehicle completed as previously promised. No communication and very difficult to get thru via phone - called 4 times with no success. Finally, i was getting a ride to pick up my truck and phoned again and got thru to service dept and was told its ready. Got there 15 min later and told sorry not ready yet - and asked me do you want us to fill up the DEF ? I thought it Should have been done as part of the service. Told me It would take 5 mins for DEF to be topped up and 20 mins later it was finally ready. Charged me an extra $55 for the DEF - not happy. Could have done it myself and I thought it would have been part of the service I originally booked for. Also - there was a light bulb that needed fixing and the cost of installing it would be $600 - crazy I said just give me the $6.00 light bulb and I will Install it myself. Will NOT be bringing my F-350 back to you again.

I recently faced a frustrating experience at Mainland - aladdin

I recently faced a frustrating experience at Mainland Ford, where the service was shockingly rude and unprofessional. Even after voicing my concerns clearly, they seemed uninterested in providing meaningful assistance. Adding to the trouble, I was charged for services not rendered. Although my 2023 Edge is under warranty, they demanded $199 plus tax for a diagnostic check. Since the car was unsafe to drive, I left it at the dealership reluctantly. About 40 minutes later, they claimed their technician had test-driven the vehicle and found no issues. When retrieving my car, Ashley from the service department asked me to disconnect my dash camera; I refused and drove away, but the issues reappeared about two blocks near Superstore. Upon returning to the dealership, I was informed all their technicians had left for the day and was advised to leave my car with them again, leaving me little option. The next morning, Ashley contacted me again, insisting on an extra $199 plus tax for another diagnosis, which I declined, and decided to visit a different dealership. When I got my keys back, no explanation was offered as to why the car wouldn’t start, Ashley said i don't know why the car does't turn on we don't build them this and they refused to offer further help, forcing me to arrange for a tow as they pushed my car outside. A salesperson at the main gate advised me to try Titanium Ford, hinting that problems with sales at Mainland Ford stem from their technicians being unable to resolve issues. Feeling exploited and distressed, I strongly recommend avoiding this dealership if you want transparent and respectful customer service.

A remarkable place. - Terry and Lynn Green

A remarkable place. I would recommend it to all my friends. The owner and staff go out of their way to ensure you have a positive experience. If they can’t fix your vehicle right away they will refer you to someone who can. I can’t say enough about their friendly personal all inclusive service.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Exceptional Service at Brown Brothers Lincoln – Highly - Dan

Exceptional Service at Brown Brothers Lincoln – Highly Recommended! I recently had an unfortunate incident where my car needed to be towed to the dealership during icy conditions, making the process frustrating. However, the outstanding service from Vickie, the Assistant Service Manager at Brown Brothers Lincoln in Vancouver, turned this into a surprisingly positive experience. Vickie went above and beyond to make everything as smooth as possible. She helped coordinate a rental car, arranged for Jenni ( who was also fantastic) from her team to personally deliver a loaner vehicle to me, and checked in daily with updates. Her dedication to customer service was truly exceptional. When I picked up my car, she even had a thoughtful Valentine’s gift for my kids—an unexpected but deeply appreciated touch. Having owned multiple new cars across different brands, I can confidently say that the level of service at Brown Brothers Lincoln far exceeds expectations. In an industry where great service can be hit or miss, Vickie and her team set the bar high. I highly recommend them for your next purchase or service needs!

I have a 2018 Ford Fusion Energi. - davidmotion

I have a 2018 Ford Fusion Energi. For 7 years it has performed flawlessly. A few months ago we started to get an engine and wrench light. It was difficult to diagnose because it was intermittent. Steve Read worked with me and never once pointed out it ran fine for him. The problem is not yet solved but I could not be more pleased with the way I have been treated by Steve and the entire dealership.

Awesome awesome! - DJ Mack

Awesome awesome! Akesh and the whole crew went out of their way to ensure I could get my out of province inspection and get back on the road ASAP. Akesh was genuinely concerned about my situation and amazingly went to work on helping. He didn't have to. But chose to. Thank you Akesh! You rock. CCF Richmond is lucky to have you.

We had a full service, tire rotation and inspection... - Bob P.

We had a full service, tire rotation and inspection completed while enroute to Prince George. The front desk staff made a special effort to fit us in, and the work completed by the technicians was great. They provided us with a very clear summary of our vehicle condition post service and were friendly and helpful. We give a thumbs up to the service staff......Thanks!

Chilliwack Ford has awful customer service! - Swag

Chilliwack Ford has awful customer service!!! First my husband was scheduled for a recall issue. When he arrived, turns out they didn't have the part that they made the appointment to fix the part of. So they rescheduled to come and pick up the vehicle and bring it to the dealership to fix then return. They called my husband once and figured since he didn't get a hold of them that he would just know that they could no longer pick up his vehicle. I (his wife) works from home and offered to make myself available for them as he is a shift worker. So after they didn't show up, I called and they advised that they just "didn't have that many drivers on Wednesday to Friday" which was one of the dates THEY made the appointment. They came later and picked up the vehicle. Later we received a phone call indicating it may not be ready and they may have to keep it over night. I asked why wasn't this discussed since they know how long it takes and how long they have the vehicle compared to other services. Nothing but awful communication and I would not recommend them to anyone.

Twice I have been to this dealership for the same reason.... - missrnjen

Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.

service to my 150 truck which included rotating... - Ericwickham

service to my 150 truck which included rotating tires. Tires did not get rotated, I got charged for it. Did the oil get changed I have no idea? Quoted $500 to fix the back door handle. Bought the part for $20 on the Internet and fixed it myself.

March 4th we picked up our Ford. After 5 weeks in the... - witzkedk

March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.

service feedback - Ford fan

I recently purchased a 2008 Ford Taurus AWD from this dealer. Some weeks later it appeared that there was a leak in the trunk. I took the car to Dave Landon Motors for repair. It determined that it was in fact condensation. The carpet was removed and cleaned and a prevention tip was provided by the dealer principal, Todd Landon. The cost was reasonable, the problem solved, and I was impressed with the service level. I continue to be pleased with my purchase, and will certainly return to this dealer for any future service needs. Brian Thurber

Do not go there for service or buying a car the worth - Nideau

Do not go there for service or buying a car the worth dealer and customer relations

Fleets, stay away from here - Grant

Presented a fleet card and resistance was offered. Original estimate was $800 and they say they attempted to reach the fleet card company and claimed it was closed because they are back east... fact is the fleet card company was open. They would not release the vehicle unless the repair was paid by Visa. As soon as Visa became an option they pushed the bill up to $1100. Not honest at all.