500 British Columbia Bentley/messages Service Centres

Great experience eveytime we take our vehicle for - Parmdeep

Great experience eveytime we take our vehicle for regulat maintenance. Staff is knowledgeable and very professional

To 'Mitchell' in the Parts Department --Thank you for the - carlson44

To 'Mitchell' in the Parts Department --Thank you for the great service in replacing my wife's wiper blade inserts while you were standing in the rain--you were a life saver. More than impressed! You were professional in every possible way. Port Moody Toyota has a new customer. Thank you.

I have had consistently great service when taking my van - amanda

I have had consistently great service when taking my van in to the shop. Smit is always helpful and does everything he can to help.

Excellent service, job well done. - Jitendra

Excellent service, job well done. Can rely on the technician and they are very trustworthy. The advisor was also very helpful.

Please don't fall victim to there maintenance scam like - bob clark

Please don't fall victim to there maintenance scam like engine air filters, cabin air filters and transmission fluid change every 30k (1) the air filter they charge over $50 and 20-30 minutes to install it when it only takes less then 1 minute and you buy filter for $7 on amazon, (2) cabin air filter they charge $114 plus 30 minutes to install at $140 an hour that's like $70 plus shop supplies and tax total they will charge after tax over $210 , well guess what that air filter is only $8 on amazon and it takes 2 minutes to change just pop off the plastic cover then unlock the snap change it , you just saved over $200 WOW . (3) transmission fluid change for newer cvt transmissions NOW this is the huge scam there service fee is $350 plus shop supplies and taxes basically $400 all in WOW but guess what they only drain 4 liters at the bottom of oil pan drain bolt then close the bolt and go to top of engine and 4 liters new fluid that's it, they won't even take off oil pan and clean the filter, No they won't, my friend is a mechanic at Nissan and told me go to T&T auto parts and buy 4 or 5 liters of NS3 CVT compatible transmission fluid at $12 a liter , get a oil drain pan to catch the oil once drained tighten bolt and measure how much old oil came out and fill the exact same amount in the fill tube on top just remove lock cap , my Total time was less then 15 minutes and cost $54 for oil after tax , don't waste your money takes 15 minutes to save $350 , heck i phone mr transmission 2 blocks away and he said they only charge $210 to do the same thing and this is from a transmission shop, no wonder everyone is broke with rip-off dealerships like this. You have been warned.

Service department was not organized and didn’t have - Grog

Service department was not organized and didn’t have vehicle completed as previously promised. No communication and very difficult to get thru via phone - called 4 times with no success. Finally, i was getting a ride to pick up my truck and phoned again and got thru to service dept and was told its ready. Got there 15 min later and told sorry not ready yet - and asked me do you want us to fill up the DEF ? I thought it Should have been done as part of the service. Told me It would take 5 mins for DEF to be topped up and 20 mins later it was finally ready. Charged me an extra $55 for the DEF - not happy. Could have done it myself and I thought it would have been part of the service I originally booked for. Also - there was a light bulb that needed fixing and the cost of installing it would be $600 - crazy I said just give me the $6.00 light bulb and I will Install it myself. Will NOT be bringing my F-350 back to you again.

Outstanding dealership! - P&J

Outstanding dealership!! From the minute you walk in the team at Toyota Kelowna ensures all your needs are met. The staff go above and beyond to support and provide the best services for your vehicle. An extra warm thank you to Cary in services and Kevin the sales manager for going the extra mile to provide incredible service to my vehicle and accommodating all needs & beyond. Truly the best service shop and dealership in the Okanagan!

The service advisor was very attentive and knowledgeable - Leninalynn

The service advisor was very attentive and knowledgeable the issues with my vehicle diagnosed quickly solutions were found to fix my problem quickly.

They always spend the extra time and effort to make me - Nadine

They always spend the extra time and effort to make me feel seen and heard. Every experience there has been amazing and I will continue to service my vehicles there, even the off makes!

We have a lot of issues with this dealership. - Csales

We have a lot of issues with this dealership. I drove the car up and spent an entire day waiting at a coffee shop and when I came back they said they couldn’t replicate the issue and if it happens again they’ll replace the part with a warranty. I said it has happened multiple times and it’s a critical issue because we can’t use the car when it happens. They said oh well if you want us to then fix it you’ll have to bring it back. That’s why I spent the entire day waiting? This is absolutely not the first time this has happened with this dealership. Also, one staff member came in and interrupt our conversation using multiple swearwords being angry at I’m not sure what and the manager was speaking very disrespectfully to other staff. Absolutely not where I wanna go but unfortunately having a Hyundai it seems to be what I need to deal with. By the way they essentially tell you you can’t rate anything other than five stars which is why they’re getting such great ratings.

I recently had a highly disappointing experience at - Priyanka

I recently had a highly disappointing experience at [Dealership Name]. Despite being quoted an estimated service cost of $764, my final bill came to $1,063. I was charged for additional items like “shop supplies” ($50), unnecessary tire replacement ($134) when tire rotation was already included in service. Furthermore, the bill indicated an exterior wash, which was never performed. This lack of transparency and communication has caused me to lose trust in the service quality here. I purchased my Kia in 2022 and expected better service and professionalism, but recent experiences have made me reconsider returning to this dealership. For anyone considering service here, I would advise confirming every detail and ensuring clarity on charges beforehand. Unfortunately, my experience has not lived up to the standards expected from a reputable dealership.

Nancy in the service department is fantastic. - sreedevimukhi

Nancy in the service department is fantastic. Very personable, knowledgeable and helpful. All the other staff I interacted with were very good.

I recently bought a 2020 Hyundai Elantra from Victoria... - Jerry

I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day

This December, my Jeep Grand Cherokee 2021 faced - vinod

This December, my Jeep Grand Cherokee 2021 faced unexpected issues. The check engine and ABS warning lights came on, the wipers wouldn’t stop, and the turn signals stopped working. To make matters worse, we were in the midst of a winter storm with cold rain and strong winds. Driving in those conditions without functional indicators was nerve-wracking and potentially hazardous for everyone on the road. Thankfully, I managed to get a short-notice appointment at Marine Chrysler Dodge Jeep. Edgar, who assisted me, took detailed notes and had my car brought in promptly. I was prepared for the worst after reading about similar experiences online—long delays and steep repair costs seemed inevitable. To my surprise, Edgar discovered the root issues: a battery down to 38% and a blown steering module. But here’s the best part—he got everything fixed free of charge! Talk about the Christmas spirit in action. A big shoutout to Edgar and the team at Marine Chrysler Dodge Jeep (450 S.E. Marine Drive, Vancouver, BC V5X 4V2). Your professionalism and kindness made a stressful situation so much easier. Merry Christmas to you all, and thank you for your exceptional service! Vinod Nair

I recently faced a frustrating experience at Mainland - aladdin

I recently faced a frustrating experience at Mainland Ford, where the service was shockingly rude and unprofessional. Even after voicing my concerns clearly, they seemed uninterested in providing meaningful assistance. Adding to the trouble, I was charged for services not rendered. Although my 2023 Edge is under warranty, they demanded $199 plus tax for a diagnostic check. Since the car was unsafe to drive, I left it at the dealership reluctantly. About 40 minutes later, they claimed their technician had test-driven the vehicle and found no issues. When retrieving my car, Ashley from the service department asked me to disconnect my dash camera; I refused and drove away, but the issues reappeared about two blocks near Superstore. Upon returning to the dealership, I was informed all their technicians had left for the day and was advised to leave my car with them again, leaving me little option. The next morning, Ashley contacted me again, insisting on an extra $199 plus tax for another diagnosis, which I declined, and decided to visit a different dealership. When I got my keys back, no explanation was offered as to why the car wouldn’t start, Ashley said i don't know why the car does't turn on we don't build them this and they refused to offer further help, forcing me to arrange for a tow as they pushed my car outside. A salesperson at the main gate advised me to try Titanium Ford, hinting that problems with sales at Mainland Ford stem from their technicians being unable to resolve issues. Feeling exploited and distressed, I strongly recommend avoiding this dealership if you want transparent and respectful customer service.

They are crooks. - hawaiian69

They are crooks. Every time I take my jeep in for service the prices are different each time. I even called for a quote and got told to bad that’s the price. I have a eco diesel jeep and my first oil change was 250 then it went to 300 next I went in it was 350. Do not use them they will xxxx your wallet and they are liars.

The worst service department I have ever seen in my life. - Daffy Duck

The worst service department I have ever seen in my life. Indifferent staff, incompetent technical personnel, as slow as molasses in January and, the icing on the cake, criminally expensive! If you can, avoid them like the plague that they are.

Firstly, I would like to acknowledge that the sales side - BogieJr

Firstly, I would like to acknowledge that the sales side of the business has always treated us well. We have worked with Sheldon multiple times and have always had a pleasurable experience. As our relationship continued with the dealership, we made the trip from Chilliwack to Abbotsford to have our vehicle serviced. The gentlemen at the counter are professional and approachable. Our latest purchase was a TAG (Trotman Auto Group) custom truck with a dealer installed BDS lift and 35s. The value of this being, dealer installation and supply of the parts was to maintain the warranty of the vehicle due to it being installed by certified technicians. After 8,500km the truck had a clunk in the front end. We brought it out to Abby Chrysler to have it diagnosed and repaired. The technician retorqued the front end (because it was loose) and after two days we received the truck back to take home. When we arrived home there was another major clunk coming from the rear end. We called the dealership and explained the situation and the nature of the dealer installed aftermarket’s. Due to us being limited to a single vehicle, we asked if it had to be looked at by their dealership and the appointment coordinator was adamant that it would be covered by Chryslers warranty and I could go to any dealership. Long story short, the other dealership diagnosed the issue as the rear being so loose the axel was shifting. (Obviously installer error). They proudly stated it was all fixed up and good to go and they handed me a bill for the repair. I was shocked as the truck still sat under 10k km and it should be covered under warranty. They explained that Chrysler will not warranty any aftermarket parts issues. When they reached out to Abbotsford Chrysler, explaining the situation, Abbotsford refused to cover the repair costs. The dealer was our go to and we had really enjoyed our experience but to be stuck with a shop bill after spending $90k on a truck feels outrageous. The dealership did end up offering a service credit at their dealership for the next service, but it turned us off from utilizing the service department in the future.

Not even backyard mechanics! - RichardW

Not even backyard mechanics! Told me I had a broken crank it was the waterpump impeller! Told me I had a failed catalytic convertor it was the turbo! I wouldn't take a vehicle under full warranty there or ever buy another Hyundai!!!

Went in to speak with Charlie @ Service Dept. - Mchl_kllnr

Went in to speak with Charlie @ Service Dept., and had Mike look over my concerns. Can’t thank them enough! While finishing up with the Service dept. I decided to get my 2018 Rogue appraised by Mo who had texted me previously to do just that. Before he even got a chance to setup in his office he seeked me out. We had a great time going over the options and just chatting up a storm talking about life, family and cars. Mo, Scott, and Raj were all great to talk with. I wish I could say I got upgraded to a newer vehicle, but it just wasn’t working out that way. I could see myself becoming great friends with Mo (The Rock) if we weren’t so far away from each other. I look forward to seeing him again next time!

Breanna in service is terrific she has helped me with all - mille050

Breanna in service is terrific she has helped me with all service and is wonderful

Acura of Langley service department turned us away twice - ryan.rivera

Acura of Langley service department turned us away twice for service. No help whatsoever. We even bought the car from this location. The car was involved in an accident. Its suspension was recently fixed in a body shop, but warning lights keep appearing randomly. We called Acura of Langley and the service person (Destiny) kept saying to bring the car back to the body shop and not to bring it there due to liability reasons. We went back to the body shop 3 times. They did what they could but to no avail. I would expect an Acura technician to be able to diagnose and fix the issue and not a body shop. The body shop was even trying to get help from the dealership to diagnose the problem but they refused. Payment was not an issue. We just want it fixed. We went to another Acura dealership and they took us in and offered options moving forward.

My husband and I have owned 6 Toyota vehicles over the - Denise Moore

My husband and I have owned 6 Toyota vehicles over the last 40 years. All of our prior experiences were in Ontario and they were all fully satisfactory. We moved to Vancouver Island just over a year ago and were lucky enough to choose Alberni Toyota as our go to dealer. It happens to be the closest to us but there are three within an easy drive. The service Alberni Toyota provides is exceptional. I thought maybe we just lucked in the first day and everyone was on their game but here we are a year later, still shaking our heads at what a pleasure it is to do business with them. The facility has been thoughtfully designed with client comfort in mind - a dedicated and convenient entrance for service where you drive right up and are taken care of, and inside while you wait, there are multiple lounging spaces, reading material, a TV, wifi, beverage options and very clean washrooms. The service staff are happy, friendly, professional and efficient. They appear to actually enjoy what they do. At the end of our appointment our vehicle was returned to us washed, vacuumed, and ready to go. So glad to own a Toyota and so happy with Alberni Toyota for service!

No response to email after service problem or effort to - Laurel

No response to email after service problem or effort to address complaint was made by Toyota.

A remarkable place. - Terry and Lynn Green

A remarkable place. I would recommend it to all my friends. The owner and staff go out of their way to ensure you have a positive experience. If they can’t fix your vehicle right away they will refer you to someone who can. I can’t say enough about their friendly personal all inclusive service.