would like to share my experience with Mitsubishi Surrey. - Edcla1325
would like to share my experience with Mitsubishi Surrey.
I brought my vehicle in for a service package that included an oil change, fluid level check, and tire rotation. However, when I picked up my car, I noticed that the tire rotation had not been performed. Before bringing it in, I had marked the front tires specifically to verify that this service would be completed.
When I reviewed the invoice, I saw that the tire rotation had been charged despite not being done. This is very concerning, as it raises questions about the honesty and quality of the other services provided, including the oil change.
The explanation I received was that if the tires appear to be in good condition, they may choose not to rotate them. This does not make sense if the service is included and billed.
Although I was refunded for the tire rotation, that is not the main issue. The real concern is the loss of trust this situation has caused.
I am sharing this as a warning to other customers and in hopes that there will be greater transparency and accountability in their services.
Read More