6 British Columbia Lexus Dealers

**DO NOT PURCHASE FROM THEM***** Disclaimer: This - uc_khan

**DO NOT PURCHASE FROM THEM***** Disclaimer: This review is not about Lexus as a brand. I love Lexus vehicles and have owned Toyota Land Cruisers in the past. This review is about my experience with OpenRoad Lexus Richmond and how they handled the sale of a vehicle. ***STAY AWAY FROM OPENROAD LEXUS RICHMOND - THEY ARE SCAMMERS– My Experience as an Out-of-Town Buyer******* I live in Calgary and had been searching for a 2025 Lexus LX 600, which is a very hard vehicle to find. Wait times are typically 1–2 years, and there were none available in Calgary or Edmonton. I found a low-kilometre LX 600 (12,000 km, no accidents or claims according to Carfax) at OpenRoad Lexus Richmond. I dealt with a salesperson named Oscar, who was very helpful initially. Because I was an out-of-town buyer, I repeatedly asked him to send me a clear, detailed walk-around video showing the vehicle and pointing out any imperfections, just as if he were buying the vehicle himself. Here is what happened: I was told another buyer from Vancouver Island was interested, and I should place a $1,000 refundable deposit to hold the vehicle until my in-person inspection. I almost sold my 2023 BMW X7 before travelling but fortunately decided to keep it until I saw the LX in person. Oscar finally sent me a clearer video the day before my flight, and based on that video I was almost certain I was buying the vehicle. I flew from Calgary to Vancouver, spent about $700 on flights, took a day off work, and arrived at the dealership at 9:30 a.m. expecting to drive my dream SUV home. After being taken to the vehicle by the delivery specialist, Amey, I immediately noticed a dent on the left side of the hood. This damage had never been disclosed, shown in the videos, or mentioned during any conversation. When I pointed it out, Amey's first reaction was essentially, "That's a big dent. Weren't you aware of it?" I told her I had never been informed. The sales manager, Mayson, then came over and offered discounts and promised the dent could be repaired in a couple of hours if I completed the purchase. But by that point, the issue was no longer the dent—it was trust. I declined the deal, requested my deposit back, and flew home to Calgary without the vehicle. Why I'm Leaving This Review This is a $133,000 vehicle. As an out-of-town buyer, I relied on the dealership to honestly disclose the condition of the vehicle before I spent time and money travelling. Whether the dent was an oversight or not, it should have been clearly communicated before I boarded a flight. Instead, I discovered it only after arriving at the dealership. I cannot recommend OpenRoad Lexus Richmond based on this experience. If you're buying from outside the Lower Mainland, I would encourage you to inspect the vehicle very carefully and ensure every imperfection is documented before you travel. For me, trust is everything when purchasing a vehicle, especially one at this price point. Unfortunately, this experience left me without that trust.

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We live in Victoria, but we chose to buy our vehicle from - TInk Fortin

We live in Victoria, but we chose to buy our vehicle from Lexus North Shore specifically because of AJ. His attention to detail, prompt communication, and overall professionalism were outstanding from start to finish. AJ was honest, straightforward, and transparent — no games, no manipulation, just a fair and clear deal. That kind of service is rare, and it’s exactly why we were happy to make the trip to Vancouver. He truly made the experience easy and comfortable, and he deserves full credit for it. Highly recommend working with AJ if you're buying a Lexus.

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We bought a Lexus 350 NX through Rosario D'Angelo, Sales - sngooch

We bought a Lexus 350 NX through Rosario D'Angelo, Sales Representative. Our enjoyment of this great car was greatly enhanced by Rosario, whose knowledge and patience in explaining to us--many times-- the high tech features new to us. Having bought many vehicles over more than sixty years across Canada and in foreign countries, we can say that Rosario was the best we have experienced anywhere. But Rosario--now almost three years later--again came to our rescue this past week when we were stranded north of Courtenay. In desperation, we called Rosario and left a message. Within minutes he was back to us, explained how to solve the problem and advised us to go to a nearby Toyota dealer to have the computer reset before serious damage was done to the car. Such dedication cannot go unrecognized.

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Purchased a new UXh from this dealership. - APK

Purchased a new UXh from this dealership. It was a terrible delivery and we were treated like a second class citizen. Our car was parked in the corner of their service drive-through. Our sales person was also absent, and there wasn't anyone from sales to assist us. Their finance manager pushed hard to sell add-ons, and in my opinion, are unneeded extras. He seemed genuinely upset when I called him out on what his perceived tire replacement costs were. There was also some fear mongering about the longevity of the car mechanically and cosmetically - all to push their services. We will never purchase or service another vehicle from this dealership as a direct result of how we were treated during the delivery and after-sales phases. The purchasing phase was painless. In addition, the steering wheel was not centered after driving off the lot. The car only had 2km on it. Most new cars are driven at least 5-10km to ensure all systems are working correctly. Obviously this was not checked during PDI, and it took two follow-up visits to get it corrected. Think twice before wasting your time with this dealership. Their staff does not appreciate their customers, and their front-line service staff (advisors and service manager) are not technically competent about problems. Their service manager does not know what an alignment is and simply relies on green values on the specification sheet without test driving the car - despite an obvious steering problem. The GM is polite and was intent on resolving the issues; however, it is the front-line staff that are interacting with customers daily, and have lost my trust and business. It appears that the sales, finance, and particularly the service staff, do not possess the knowledge to work here. I should not have to educate their service manager on what an alignment is, and what the various adjustments are for.

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My wife and I have driven Lexus since 2008. - tony S.

My wife and I have driven Lexus since 2008. We dealt with Lexus Calgary, North Vancouver and Kelowna. We have never been disappointed with the sales people or the serves people. We truly feel Lexus id the best vehicles we have driven to date and would suggest any who is looking for a new or used vehicle to test drive a Lexus before you make up your mind what to buy. You won't be disappointed. Tony S.

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