5 British Columbia Lexus Dealers

Booked my car maintenance on Sep 30, 2026. - Cathychenliu

Booked my car maintenance on Sep 30, 2026. But when I arrived there, I was told the part service was closed. There are 5 more people of me was wrongly booked. And worst of all, no notification was sent to us until we arrived at the dealership that we knew no maintenance service at that day. And no apologies was sent to our email at a later date. Very very poor service!

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After buying a vehicle here I went back twice for - em.jay

After buying a vehicle here I went back twice for service. The conduct was one of the worst I have ever experience prompting me to never go back and seek other dealers for subsequent service. After charging me for close to a $1000, they made me wait for hours with no estimated finish time, no offer of a ride, and the car came back without the safety recalls address. In the beginning of the service they said the safety recall work is scheduled but as they hit the 5pm on that day they didn't do the safety recall and claimed that the parts were sold out. The car was also not washed and looked disgusting with greasy handprints inside and a splash of water that turned the dust on the car into mud. After I pointed this out to the staff they said everyone is gone and the manager will call me back which he never did until I posted a public review with photos of the state in which the car was returned to me.

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We bought a Lexus 350 NX through Rosario D'Angelo, Sales - sngooch

We bought a Lexus 350 NX through Rosario D'Angelo, Sales Representative. Our enjoyment of this great car was greatly enhanced by Rosario, whose knowledge and patience in explaining to us--many times-- the high tech features new to us. Having bought many vehicles over more than sixty years across Canada and in foreign countries, we can say that Rosario was the best we have experienced anywhere. But Rosario--now almost three years later--again came to our rescue this past week when we were stranded north of Courtenay. In desperation, we called Rosario and left a message. Within minutes he was back to us, explained how to solve the problem and advised us to go to a nearby Toyota dealer to have the computer reset before serious damage was done to the car. Such dedication cannot go unrecognized.

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What an outstanding vehicle purchasing experience at - uc_khan

What an outstanding vehicle purchasing experience at OpenRoad Lexus Richmond! After my initial experience with OpenRoad Lexus Richmond, things were not off to a great start. However, the management team reached out immediately, acknowledged my concerns, apologized, and went above and beyond to make things right. That level of accountability and customer care truly changed my opinion of the dealership. I flew in from Calgary to purchase my new 2026 Lexus LX600 Premium, and the entire process was smooth, professional, and completely stress-free from start to finish. Everything was ready when I arrived, the vehicle was exactly as promised, and the delivery experience exceeded my expectations. A huge thank you to Mike Ma (GM), Mishan (Sales Manager), Oscar Cheung (Product Advisor), Johnathon Huang (Delivery Specialist), Corinna (Finance) and the entire OpenRoad Lexus Richmond team for their exceptional customer service. They were honest, responsive, and made me feel valued throughout the entire purchase. Communication was excellent, and every detail was handled professionally. The LX600 is an incredible SUV, and I am absolutely thrilled with my purchase. If you are looking for a dealership that stands behind its customers and is committed to making things right, I highly recommend OpenRoad Lexus Richmond. Thank you again for making this such a memorable experience!

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My wife and I have driven Lexus since 2008. - tony S.

My wife and I have driven Lexus since 2008. We dealt with Lexus Calgary, North Vancouver and Kelowna. We have never been disappointed with the sales people or the serves people. We truly feel Lexus id the best vehicles we have driven to date and would suggest any who is looking for a new or used vehicle to test drive a Lexus before you make up your mind what to buy. You won't be disappointed. Tony S.

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